I had a bad experience with that same unnamed park in Orlando! I can't remember all the details but we were headed up the handicapped ramp to the Shamu show and there was a group in front of us that appeared to be adult son using an ECV and his parents, and elderly woman pushing elderly man in a wheelchair. She was really struggling to get up the ramp and I was actually getting ready to tell DH to offer to help them out (he is a never get involved kind of person for the most part). There was a turn and I saw her struggling to get around it and she lost her balance and went down hard. Of course we immediately went to her to check on her. She was really shaken up and I was worried she might have really hurt her hip or arm. I told DH to go and find some help. He ran back down and couldn't find anyone around outside the stadium. He came back up and went into the stadium and I think found a girl who just sort of shrugged her shoulders and said she was busy. He ended up knocking on the door of the sound booth and telling them someone was hurt and needed help. They weren't very concerned but did call someone. Took forever for a manager to arrive. By this time we had gotten her up and put her in the wheelchair. DH pushed her up the rest of the way into the stadium where the management person met us. She was not very helpful. I told her that I thought they needed another wheelchair or ECV or someone to assist them to get back to the front of the park and she said there was nothing she could do. So then I asked her to get the woman a glass of water (she really needed one)-- nope, couldn't do that. By this time my "don't get involved" husband was pissed! DH ended up going all the way back out of the stadium, finding a vendor and getting her a water bottle and glass of ice. They wanted to stay and watch the show (partially because she needed to sit down and rest in the shade at that point) so we checked on them again after it was over and offered to help them. DH pushed the wc back down the ramp for them (can't remember who was in it, the man or woman). We wanted to take them back to the front of the park or to find first aid but they told us they would be okay and to just go on with our day. We could not believe that no one that worked there would offer any assistance and do anything to help them. We couldn't find anyone to help and the help we got was useless. I know that woman ended up with at least some nasty bruises and she really needed to be checked out.