Here goes my rant: On 7/17/02, I made an on-line reservation for a mini-van. I'm picking it up at 7:00 am at a hotel located near my home. I'm dropping it off 11 days, 2 hours later at the same location. The quote I received was $576.26, which I reserved & subsequently received a confirmation. Yesterday, I was going over some of my plans and went back into Avis' website. I wanted to take another look at the confirmation (mostly to read the fine print). I punched in my confirmation number and up popped my reservation.....they added another $25.00 to the total cost! WHY???? I called Avis and spoke to a girl in their customer service department. She had no clue why this happened, so she switched me to her "supervisor", Keith. He was so rude! I explained that I simply wanted to VIEW my reservation and it is mysteriously more expensive. After taking a look at the difference, he said "well, you must have made a modification and don't remember it". WHAT???? I made it very clear that I had made no changes or modifications....I simply VIEWED IT. He got very angry with me and said, "look, ma'am, I guess your computer did it all by itself, right?". I have never been spoken to in that way before in my LIFE. I told him that I'd like to fax my original confirmation over to Avis, along with this new version. I told him I did not want the cost to continue to increase (I guess by the time my trip rolls around, I could owe upwards of $800 if they continue to add $25 bucks here or there to my reservation). Does anyone have any advice? I want this taken care of, and the customer service at Avis stinks.