The issue is one of our kids will hit themselves in the head when they are in crowds of people. The card they gave us allowed us to go in Fast Pass lanes which bottlenecked just like the regular line. The CM willing to accommodate us would bring us to a handicap waiting area to enter the ride. This happened few and far between. Most of the rides I left with my child screaming and hitting themselves as other guests were hit while we tried to exit the ride. This was the case in our last three trips. I'm not willing to go anymore. I'm not a lawyer but I'm sure the Americans With Disabilities Act covers us to some extent. Disney will not even respond to emails or phone calls. It's like they could care less.