at what point is it false advertising? UPDATE: Owner threatening to sue me.

Discussion in 'Orlando Hotels and Attractions' started by connorlevismom, Oct 15, 2012.

  1. connorlevismom

    connorlevismom DIS Veteran

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    I don't want to put her out of business, I am just hoping to warn others about her behavior. If she goes out of business because this is how she deals with anyone that has a slight problem with her rental, than that is on her. But I did not start this thread to put her out of business I just started it to ask for some advice on her rental. It turned ugly because of her behavior towards me.

    I will say that either her (or her friend) have just made things 100% worse for her by showing up all over the internet to harass me. Like I said, should have left well enough alone. One bad review won't kill your business, but showing up and attacking someone willl.

    I would hope that she will change the way she deals with people, but I doubt it. I saw that I was not the only person she threatened to sue, so it seems to me this is just her personality and maybe this kind of business is just not for her.

    I don't appreciate being called the guest from hell, someone who gets paid to write bad reviews and telling me that you hope I sleep well at night because I clearly got what I wanted out of this review, putting her out of business. THAT IMO, is completely over the top and unreasonable. But, again it just shows everyone what kind of person she is. She forgets that I also rented 3 other homes at the same time and had no issues with any of them or their owners and wrote great reviews for them.

    Hopefully she (or "Kathryn") learned their lesson and I never hear from either of them again. Unfortunately, something tells me this is not over.
     
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  3. snowy76

    snowy76 <font color=blue>I do a panic dance<br><font color

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    My understanding is libel law is different in the UK... the burden of proof is on the defendant to show they weren't lying. So the owner may very well think she has a case - of course in the US, she does not.

    Either way, she's not conducting herself very professionally.
     
  4. mrsklamc

    mrsklamc <font color=blue>I apologize in advance, but what

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    The irony being that if that's the case, since her posts are likely made from England, (though here it says she's in Canada, the same username posts from Cornwall, England on tripadvisor) it's possible that OP could sue her for libel. Not that I recommend that, it's just ironic.
     
  5. Gina-Gina-Bo-Bina

    Gina-Gina-Bo-Bina DIS Veteran

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    Her TripAdvisor posts indicate she is from Cornwall, Canada. Its a small city in eastern Ontario, about an hour and a half from Ottawa.

    Not to say that's where she's actually from........but there is a Cornwall in Canada.
     
  6. mrsklamc

    mrsklamc <font color=blue>I apologize in advance, but what

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    My mistake...I think of Cornwall as England.
     
  7. nessz79

    nessz79 DIS Veteran

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    LOL- I'm sorry for the bad luck you had, OP, but this is one of the funniest threads I've seen due to "Kathy's" post!

    Keep that last communication from her!
     
  8. wildelady

    wildelady Mouseketeer

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    just read this all the way through, and i am gobsmacked.:eek:
    Please dont think that we all like that in the UK, I would have done the same as you given the problems you had with the rental.
     
  9. lsulindy

    lsulindy DIS Veteran

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  10. Alesia

    Alesia DIS Veteran

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    Connorlevismom might be a little bit picky, but Kathryn - you've just made her seem more credible by comparison. Anybody who reads this knows that you are either the owner or a very good friend of the owner.
     
  11. Shelly F - Ohio

    Shelly F - Ohio Disney Extraordinaire

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    Dear OP you have every right to be checking for bugs and cleanliness. I am a DVC owner and I always check for bed bugs and how clean the room is at Disney. In fact last month we were staying at the Poly and our bathroom had not been cleaned! There were dirty towels on the floor and the toliet was dirty. I called down to the front desk and they sent someone up to clean the bathroom.

    I wonder how many other complaints/bad reviews this owner has against her
     
  12. CraftyMommy

    CraftyMommy Mouseketeer

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    It is very obvious to me the owner is "Kathryn." By posting on here it made her look like a total wacko and gave the Original Poster's story so much credibility! I feel so bad that you had to deal with such a crazy person.

    She sounds like a slum lord, which is a term used for property owners who rip off their renters and refuse to keep up on repairs or respond to maintenance needs.

    That "review" she posted on her website isn't fooling anybody. We ALL know it is her. What an IDIOT! Completely transparent, we can see right through her.

    Ok, I'm done making fun of the lady. She probably needs mental help.
     
  13. 3pletprincesses

    3pletprincesses DIS Veteran

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    Wow... just wow! Thanks for posting your review. I'm one of those who also look at reviews and seeing so many good reviews coming from her guest book posted right after your review would clearly raise a flag in my books. Keep your head up. You did the right thing. This person really sounds like a head case not worth dealing with.
     
  14. Lewisc

    Lewisc <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    Could the OP have rented a BBQ, with propane for $45? They should have done that. They should have, at least attempted, to have that reimbursed from the owner. I don't know how far I would have taken it. The owner may be a little "off" but expecting a 15% rebate is a little much.

    I have no idea how many, if any, games you had a right to expect. Absolutely no guarantee they'd have a game your kids would enjoy or even one you'd let them play.
     
  15. mrsklamc

    mrsklamc <font color=blue>I apologize in advance, but what

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    The OWNER should have rented one for $45 and had it delivered. And yes, if a game system is advertised, games are to be expected.

    I don't think 15% is unreasonable at all.
     
  16. Lewisc

    Lewisc <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    But not necessarily a game a parent would let their kids play (rating) or a game the kids would enjoy playing. A private owner says there is a game console. I'd plan on bringing games, renting games or specifically asking what titles they have. $45 to cover the cost of renting the grill would be fair compensation if the OP rented a grill. The OP talked about looking forward to grilling. Why didn't they rent a grill?

    I agree the owner sounds like a jerk. It sounds like the OP deserves a rebate. I think some posters are suggesting asking for an amount which is high (JMO).

    I think this is one of the issues when you rent from a private person.
     
  17. mouseketeer_mom

    mouseketeer_mom DIS Veteran

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    I could be wrong, but I think the entire situation could have been avoided if the owners response had been different from the very beginning. Maybe $50 to $75 would have been more than adequate if it had been approached from a different perspective.

    Response from the owner might have been....

    "I'm so sorry the cleanliness of the home did not meet with your expectations, I will contact the management company immediately and request that your concerns are addressed at the earlest possible time. I am embarassed that our home is anything but clean.

    I also apologize that the grill has recently become inoperable and we have not had an opportunity to replace it. As I am sure you must have had plans to use it, I will contact ABC rentals and arrange for the rental of a grill for the duration of your stay.

    Lastly, I completely share your frustrations regarding the missing video games. We too enjoyed having them in the home. Unfortunately, we will likely no longer be able to offer these as an amenity as they seem to disappear easily. Please accept my sincere apologies and $15 dollars towards any video games you decide to rent.

    We sincerely hope, that despite these disappoinments, you still enjoy your stay in our home as we enjoy sharing it with you."


    When people run businesses the business and product are always subject to human error. As part of a family business, I can attest that no matter how hard you try, a mistake can be made. What seperates a great business from the rest is how those mistakes are handled. My impression from the OP, is that she has been more concerned with how the situation has been handled since she voiced her concerns.
     
  18. connorlevismom

    connorlevismom DIS Veteran

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    I did not rent a grill because I did not know it was an option. The owner never mentioned it and the manager of the management company never mentioned it. Had I known - we might have done that. But I was met with a "it was gross so we removed it" and a "you should not have expected it to be there". Never, ever, mentioned renting one. It never occured to me since this was my first time renting a home.

    You are 100% correct. This is about the owner and her repsonse to me from the very beginning. From the first email when I had just checked into the home I was called a liar and was treated rudely. To the very last email from her threatening to sue me.
     
  19. Brook730

    Brook730 Mouseketeer

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    wow I just found this thread last night and read all the way through. I'm sorry you experience was so bad. I am glad tho that the other places you rented from then were good tho at least it was not all bad. Yeah the owner could of handled that completely different and in a way that made you both happy. I too would of expected there to be some games but depending on the age of my kid when I went I would just bring a game or two of theirs but as you said you don't have those systems so why would you of went out and bought games just for that. Well I hope the owner just leaves you alone about it and does not make things any worse for her self because right now she seems like a little bit of a nut job.:rolleyes1
     
  20. Lizzybean

    Lizzybean Mouseketeer

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    O. M. G. I remember reading this thread last month but it was only 2 or 3 pages. I am so sorry you dealt with this OP. I think a pp who wrote out what the owner should've said and done was right on point. You catch flies with honey, not vinegar. And the whole "Kathy" person Internet stalking you?! Let's just say I bet the ip addy from her posts here would be an exact match to ip from the owner's emails to you. ;)

    You did the right thing and I'm glad you weren't intimidated by some wingnut who threatened to sue you. Too bad case law isn't in her favor--but hey if she wants to waste thousands of dollars in small claims court, let her! Karma!

    If I was staying somewhere and it was filled with toenail clippings and private area hair you best believe we'd have a problem. Asking for 15% of your total for having to deal with that is more than reasonable. The BBQ and game consoles are a whole other issue. She should've rented the BBQ for you and paid for it.

    Also, just wanted to say I don't think you're picky. I can't understand anyone who who would be comfortable with strangers' "hair" all over bathrooms or find that acceptable. GROSS! The management company has a responsibility to clean the home. Period. The owner needs to realize buck stops with her. Period.
     
  21. lampshadehead

    lampshadehead Mouseketeer

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    Notice how this "kathryn" or whatever her name is, used the word "holiday" for vacation. Sounds like this "kathryn" could be from the UK? Coincidence?Hmmmmm
     

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