We just got back- used Apple Scooter for Stroller. Our first stroller was broke, part of the folding mechanism was broke and stuck out into my daughter's seat- I called, they brought a new one to our resort. Lol, then they forgot the seat inserts w/ the new one so they actually brought them to our table while we were eating @ Epcot. Each time I called, the issues were taken care of within two hours. They come to you, which is nice! You don't have to walk all the way to main entrance. The rain cover wasn't city mini brand and didn't fit right, it was a pain. one step ahead??? I think the brand was.... And they forgot my parent console too. I would probably use them again though, since they took care of the major issues right away and they were really nice about it.