We rented for 9 days in late November and early December and we had no issues with our scooter. We actually picked up our scooter at the store; we stayed off site and this was a better way for us. We had an older scooter, but not once did it skip a beat. We charged it every night and it never used more than 2 dots on the charge and we were in the parks at least 8 hours/day. I did find out that Jose, the manager is not there all the time and Alex almost never comes to the store, now. There's an assitant manager that told me this info. Take it for what it's worth. I didn't see more than 3 people working, but there could have been a hidden area where there were more workers. This is a relatively small store front. I'm sure they have a warehouse, but the store front is small. I will continue to use Apple as our scooter supplier.