Apple scooter-recent experiences

Discussion in 'disABILITIES!' started by burnetta696, Apr 21, 2014.

  1. burnetta696

    burnetta696 Mouseketeer

    Joined:
    Oct 25, 2010
    Messages:
    82
    I've been seeing a lot of negatives about apple scooter lately, so I was just wondering if anyone has had a good experience with them recently. I have a scooter from there reserved for my grandmother for our upcoming trip in June because I had heard good things, and they are the cheapest... But I'm wondering if I should switch to somewhere else. I have to use the featured vendors because we will have to leave it with bell services.
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. SashaFarce

    SashaFarce Mouseketeer

    Joined:
    Feb 10, 2011
    Messages:
    348
    We rent from them 3-5 times a year, sometimes more. Any issues we have had with them have been resolved quickly. I think they have had some growing pains and maybe some management/hierarchy changes and since then we have seen a slight decline in service, but not enough to change (yet). I would still at this time recommend them.
     
  4. olwyngdh

    olwyngdh DIS Veteran

    Joined:
    Jun 25, 2010
    Messages:
    1,254
    I used them in January, and my experience was fine. The scooter was a little scratched and beat up looking, but it ran fine and I never had a problem with it.
     
  5. dawgsgirl

    dawgsgirl DIS Veteran

    Joined:
    Mar 9, 2003
    Messages:
    1,695
    I used Apple for several years to rent for my mom. Couldn't have been more pleased! We go 3-4 times per year. Then I had 4 bad experiences. I feel like a gave them a chance! They always showed up and quickly resolved the problems, but that just gets old after awhile. From what I can gather on these boards and from talking with folks I meet up with at WDW, it is the luck of the draw. Some get great scooters and others get hunks of junk. They have not replaced aging scooters as they should. It seems that management might have changed or something because they used to be much nicer and more customer orientated. My last experience with them was in Dec. I made sure I requested a new scooter and of course they left me with a scooter that would barely go. I called and was not very nice. Just told them to come and get it and that I was through with them. They did show up at the resort a couple of hours later with a brand new scooter! In Jan, I received a phone call from them saying they wanted to give me a discount for all my trouble. Sounded good! The email they sent requested that I register on the Disboards and write a review of Apple and then tell them my username in order to receive the discount. What?? I was done with Apple after that. I know that others have had great experiences with Apple, but am sharing what my experience has been. Hope you have a great trip!!
     
  6. aubriee

    aubriee <font color=brown><marquee>Chocolate always makes

    Joined:
    Dec 3, 2004
    Messages:
    14,827
    We use them 4-5 times a year and have never had a single problem. The last time we used them was March 21-31st, so just last month.
     
  7. rj137

    rj137 Earning My Ears

    Joined:
    Jul 26, 2010
    Messages:
    54
    Was just at Disney beginning of March and must say compared to Walker and Buena the scooters with Apple's name on them were looking a bit "worn" and ready for replacement.
    Just my opinion.
     
  8. RubySlippers

    RubySlippers DIS Veteran

    Joined:
    Jul 24, 2003
    Messages:
    692
    WOW!!:scared1:
     
  9. Allison

    Allison DIS Veteran

    Joined:
    Oct 27, 2005
    Messages:
    12,239
    There has been speculation this was happening.
     
  10. bidnow5

    bidnow5 DIS Veteran

    Joined:
    Mar 8, 2009
    Messages:
    707
    Too bad I'm done with them for the same reason it isn't right to basically pay people to write good reviews
     
  11. dawgsgirl

    dawgsgirl DIS Veteran

    Joined:
    Mar 9, 2003
    Messages:
    1,695
     
  12. rj137

    rj137 Earning My Ears

    Joined:
    Jul 26, 2010
    Messages:
    54
    That's just plain wrong! If a company has to stoop so low as to "buy" what should be a legitimate testimonial I would never trust that company again. Funny thing is they are also "buying" to be on Disney's vendor list, so if Disney reads these boards and truly cares about visitor experience I hope to see some changes in policy on their part as well.
    Just my opinion...
     
  13. Gizmo1951

    Gizmo1951 DIS Veteran

    Joined:
    Apr 7, 2006
    Messages:
    1,141
    We have one reserved for our trip in a few weeks

    I have used them before with no problems but am concerned after recent comments

    I called them yesterday with a question and the agent did not instill much confidence during the conversation

    I will post my experience after our trip
     
  14. burnetta696

    burnetta696 Mouseketeer

    Joined:
    Oct 25, 2010
    Messages:
    82
    Thanks everyone... I look forward to another review, and the comments here are concerning. I don't like their attitude but, will talk with my grandmother and see what she wants to do.
     
  15. SashaFarce

    SashaFarce Mouseketeer

    Joined:
    Feb 10, 2011
    Messages:
    348
    I have to amend my previous comments. I think we've decided that after this trip we will no longer use Apple unless there is some drastic turnaround in our experience next week. I don't know what happened to Alex, but when he was the guy "in charge" (not sure what role he had) things got done right. Not so much anymore.
     
  16. dawgsgirl

    dawgsgirl DIS Veteran

    Joined:
    Mar 9, 2003
    Messages:
    1,695
    I agree with you about Alex. All my troubles started when he was not there anymore. Hope you have a great trip!!
     
  17. Bete

    Bete DIS Veteran

    Joined:
    Sep 14, 1999
    Messages:
    4,455
    Ditto
     
  18. Andianna

    Andianna Mouseketeer

    Joined:
    Mar 1, 2012
    Messages:
    117
    This is my experience. I have used Apple several times and are scheduled to use them in two weeks. I have always had good service from them. I recently called them to adjust my rental times ( my mistake) was treated very respectfully and resolved issue in a matter of minutes. I will say maybe last use my scooter was not the latest scooter off the truck but had no problem with usage for a 10 day stay. I also received a discount for being a repeat customer and was never in all our uses asked to post a review on any boards. I would not be comfortable to use them if they had asked that of me. I hope your experience with whomever you go with makes your disney time easier. pixiedust:
     
  19. WheeledTraveler

    WheeledTraveler DIS Veteran

    Joined:
    Oct 10, 2007
    Messages:
    786
    Does anyone have a general e-mail address for Apple Scooter? If so, could you PM it to me? I want to tell them exactly why I will not be using them again and the only e-mail addresses I have are direct to Alex and Kelvin. If anyone knows if Kelvin is still there, that knowledge would also work. Thanks!
     
  20. SashaFarce

    SashaFarce Mouseketeer

    Joined:
    Feb 10, 2011
    Messages:
    348
    Kelvin was still there as of last week when we made some reservation changes.
     
  21. PrincessSuzanne

    PrincessSuzanne <font color=red>Guess I will be eating crow tonigh

    Joined:
    Jan 1, 2007
    Messages:
    9,562
    I was considering maybe trying one if the preferred companies so that the scooter would be available when we arrive, but after reading several other posts, I will stick with Walker and the deep discount I get for being a platinum member over inconvenience (which it hasn't been too big of an inconvenience).
     

Share This Page