Everytime I have to call I get all nervous. Why?? I think it is because it is luck of the draw. You just never know who you are going to get. It is so frustrating calling a company that the employees never know what they are talking about. The fact that there is a whole website of people who know more than half of their employees is just irritating. I have just concluded several days of drama to finally get the rate that I was after. It really should not be this hard. I talked to 5 different employees and only two of the five were helpful. We are new to the annual pass and that is the code I wanted and we kept getting contradicting info. I kept thinking this is not right, this is not what I read, so I kept calling to get that right person. Then when I did get the right person the rate was gone?? My DH thinks I am crazy and our new friends who are coming with us are asking why is it so hard? I must concur with them both. It is hard and I am crazy for putting up with it. LOL We did finally get what we wanted and are so excited to be upgrading!