We are at CSR now. We have stayed here 4 or 5 years in a row and always loved it until this year. The CMs were arguing in front of us in a foreign language as we checked in. There was a problem with our room so we moved to another building (no big deal, we hadn't unpacked yet) and it benefited us -- we went from Casistas 1 to Cabanas 9b. We ate at the Pepper Market twice and both times they were under staffed and food trays were not refilled. I even got the manger once because there was a girl trying to run 3 stations! He said he would get someone to help her but he did not. Our room is dusty and has major cob webs. Staff is not friendly. Not one person here has told me to "have a magical day." It makes me sad. We used to love this place.