Any probs with Virgin Hols & Ticket delivery ?

Discussion in 'UK Trip Planning Forum' started by Rascal1003, Sep 26, 2009.

  1. Rascal1003

    Rascal1003 Disney Family !

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    We leave in just over a week and the "Manage Your Booking" page on the VH website says that the tickets are not yet sent....and allow 7 days for delivery.
    As we fly in 8 days time, I was wondering if this was cutting it a little fine?

    Have others received their tickets this late? Seems a bit odd. I wont phone them if I dont have to, but only 5 working days between now and departure, I am thinking it's time to start thinking about picking up the phone!
     
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  3. gemmybear83

    gemmybear83 <font color=royalblue>I would blame it all on Bob<

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    I have about a number of other people on another forum having the same problem. I don't know what is going on with Virgin holidays but they seem to be finding it very difficult to post out tickets!

    I would phone them up and as them to send them next day delivery.
     
  4. wayneg

    wayneg Moderator Moderator

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    There has been 3 or 4 threads on here about both Virgin and openride tickets not arriving when they should. Best ring them, can't understand why the delays.
     
  5. Cyrano

    Cyrano Moderator Moderator

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    Hope you get this resolved and your tickets soon :goodvibes
     
  6. Rascal1003

    Rascal1003 Disney Family !

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    Spoke to VH(India I suppose) and they state that they "can see that the ticket is ready for despatch so will be sent by Special Delivery on Monday".

    As long as it is here by the weekend then there is no big deal, but even Valerie, the online VH virtual assistant was a little surprised we hadnt had our tickets....apologising as it was less than 16 days until travel...LOL !
     
  7. 2Tiggies

    2Tiggies DIS Veteran

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    This has been going on for quite a while and it isn't really to do with Virgin Holidays as such but actually with Virgin Atlantic. On our trip in April we booked through a travel agent, full Disney package, flying with VA. I started to panic when I realised that even the manager at the travel agent was getting stressed three days before we left when we didn't have the tickets. She tried to reassure me that it would be find because they have been having this problem for some time with Virgin not releasing seat allocations and tickets until the eleventh hour. Our tickets arrived the following day, but I could have done without the extra stress to add on top of the excitement of the holiday. I have booked again through Open Ride this time and hopefully by the time we leave next year the problem will have been addressed - or we will have some other system that doesn't require a piece of paper being mailed to us! It will work out for you, but apparently in the event of a problem you can take your booking reference no's to the airport and they can look it up on that(????!!!) Nonetheless, I wouldn't be happy about the idea of gambling on my departure for a multi-K£ holiday!!!!!
     
  8. disneycat_f2008

    disneycat_f2008 Mouseketeer

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    The has been a problem with Virgin for a very long time. We booked a whole package with Virgin for our Honeymoon to Florida in April 2008. I Started to panic that 7 days before we flew that we still didn't have our tickets, now I knew our travel agent very well & this was something I didn't need 5 days before my wedding, they spend that day chasing our tickets & thday turned up 5 days before we flew. We still haven't booked our trip for Next Year year as saving up & part of me really does not want to book Virgin.
     
  9. Dimplenose

    Dimplenose <font color=red>Stranger from the outside<br><font

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    Ours didn't arrive without two phone calls in July.
     
  10. Cochise

    Cochise <font color=teal>Went last October and this Octobe

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    ours arrived 16 days before the travel date. Big relief.
     
  11. JohnnySharp2

    JohnnySharp2 No man stands as tall as when he stoops to help a

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    Never had a problem with tickets arriving late, but plenty of incorrect invoices over the years.
     
  12. gbrchill

    gbrchill Mouseketeer

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    Our tickets in August arrived with the TA on the Saturday before our Friday departure. I suspect this was only because the TA had told VH that we were leaving on the Monday to visit family for a few days before the holiday.

    I was not impressed with VH performance on this.
     
  13. MissStitch626

    MissStitch626 Mouseketeer

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    After reading a lot of different threads about this, and with postal strikes on in Glasgow, I was really worried about getting our tickets but the tickets arrived exactly two weeks before we leave - big relief
     
  14. m0g

    m0g Earning My Ears

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    We are going on 12th October, and until yesterday it said they hadn't been sent, one quick phone call to VH and they said they put a request into the ticketing team for today so they should be sent without fail today.

    Checked earlier and it said they were dispatched yesterday.

    Chris
     
  15. Rascal1003

    Rascal1003 Disney Family !

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    2 phone calls and still the website says Tickets Not Yet Sent. Grrrrr !!
     
  16. Rascal1003

    Rascal1003 Disney Family !

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    Update - Tickets arrived yesterday, a day later than VH promised and only 5 days (2 working days) before travelling. They were also despatched 1st Class delivery and NOT Special Delivery as promised.

    Annoying, but at least they are here now. If it is of any reassurance, VH said that they can actually print the docs at the airport if necessary.....should it need to be that late?
     
  17. meryll83

    meryll83 All it takes is faith and trust...

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    Just an FYI, we got our tickets yesterday but the site still says 'not sent'.
    I think this happened last time too, I don't think they ever updated the site status, so don't rely on that....
     
  18. wicket2005

    wicket2005 <font color=deeppink><marquee behavior=alternate>H

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    Glad tickets arrived okay. Ours in July came about 4 days before departure whereas in the December 3 weeks before.

    I think Virgin seek to make you enjoy the holiday even more because you feel like you really need it after stressing out before the holiday.:rotfl:
     

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