Any idea how to get cash upgrade on a room at Disneyland Hotel booked on DVC points?

Discussion in 'DVC Member Services' started by mico0025, Jan 7, 2009.

  1. mico0025

    mico0025 Earning My Ears

    Joined:
    Dec 30, 2008
    Messages:
    8
    I hope someone out there can help. I recently booked a room at the Disneyland Hotel using my DVC points. We invited my parents along and my father is insisting on upgrading us to a 2 BD suite (lucky us!) and paying the difference out of pocket. I sent an email request to MS asking for guidance and was told that DVC doesn't handle cash transactions and that I would have to wait until check-in and ask for an upgrade there. Obviously that is too risky. When I contacted the hotel directly, they said it would be possible but that they usually can't change DVC reservations. Only DVC can. I'm hoping someone out there can lend some advice as to my next move.
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. Lynne M

    Lynne M Moderator Moderator

    Joined:
    Nov 4, 2001
    Messages:
    9,289
    It is true that DVC doesn't handle cash reservations or transactions. They have no mechanism for doing so. For DVC resorts, it's definitely not even possible to pay for part of a night's cost with cash and part with points, I don't know if the same rule applies to non-DVC resorts.

    What's generally recommended in these cases is that you change your reservation. If you can't pay for the entire (upgraded) stay with points, then cover as many nights as you can with points, and then make a cash reservation for the remaining nights.
     
  4. mico0025

    mico0025 Earning My Ears

    Joined:
    Dec 30, 2008
    Messages:
    8
    The idea of paying for what I can with points and making a second reservation with cash makes alot of sense except that as far as I can tell, I can't reserve a suite using DVC points. According to the points chart for Disneyland, a standard concierge room is the best I can do. It's just hard for me to believe that the hotel would be willing to pass up on the money for the upgrade.
     
  5. Deb & Bill

    Deb & Bill DVC-Trivia Contest, Apr-2006: Honorable Mention

    Joined:
    Mar 20, 2000
    Messages:
    45,205
    Call MS and ask about the suite. You may be surprised.
     
  6. Tozzie

    Tozzie DIS Veteran

    Joined:
    Jun 21, 2008
    Messages:
    3,397

    You can get a suite on points they just aren't listed on the point charts you have to call MS and ask, or at least you could a few months ago.
     
  7. mico0025

    mico0025 Earning My Ears

    Joined:
    Dec 30, 2008
    Messages:
    8
    Thanks for the info! I'll be calling MS first thing in the morning.
     
  8. dianeschlicht

    dianeschlicht <font color=blue>DVC-Trivia Contest, Apr-2006: Hon

    Joined:
    Nov 22, 2000
    Messages:
    36,450
    So how did you come out?
     
  9. mico0025

    mico0025 Earning My Ears

    Joined:
    Dec 30, 2008
    Messages:
    8
    Thanks so much to everyone who responded here. I was able to use my points for 3 nights and got a cash reservation for the other 2. I don't think I ever would have figured that out on my own. That was quite an adventure! I guess I still have alot to learn.
     
  10. Laurabearz

    Laurabearz <font color=deeppink>I cant load my bobbin!<br><fo

    Joined:
    Nov 25, 2001
    Messages:
    13,514
    Just curious, what your dates are and how many points per night for the 2 bedroom suite.

    Thanks
     
  11. mico0025

    mico0025 Earning My Ears

    Joined:
    Dec 30, 2008
    Messages:
    8
    We're staying for 5 nights mid-March (no weekend nights) at 66 points per night for a 2 BD suite (it's 55 a night for a 1 BD).
     
  12. Halle

    Halle DIS Veteran

    Joined:
    Nov 12, 2000
    Messages:
    2,017
    Having read this thread I was able to secure a 1 bedroom suite. Does anyone know what the one bedroom suite has eg. Refrigerator??? etc. I am soooo excited. Thanks for your help.
     
  13. SuzanneSLO

    SuzanneSLO DIS Veteran

    Joined:
    Sep 10, 1999
    Messages:
    3,317
    I think all the rooms at DLH have a fridge, including the suites. The fridge was in the bedroom, but there was a coffee pot on the wet bar in the living room. We actually went downstairs to the take out coffee bar (where they accidentally charge me more than $1 million for 4 lattes!). There was also a powder room off the living room. The bedroom was a pretty standard hotel room with 2 queen beds and a bath. The living room had a fold out couch. -- Suzanne
     
  14. Scotch

    Scotch DIS Veteran

    Joined:
    May 13, 2001
    Messages:
    1,139
    Was the 1BR (or 2BR) suite at Disneyland hotel worth the cost? I'm trying to book a trip to DL and only 2 of my 6 days are available without a waitlist in a 1BR at the Grand Californian Villas. I was told that a 1BR suite is available for points at both Disneyland Hotel and Paradise Pier Hotel for my entire 6 days and I'm wondering if I should just go for it or waitlist for the Grand Californian. I could live without the full kitchen, though having that is a great feature of having a DVC suite.
     

Share This Page