Amazon "Keep this item and receive a refund!" message

Discussion in 'Budget Board' started by Elleshoodat, Feb 20, 2013.

  1. Elleshoodat

    Elleshoodat DIS Veteran

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    Has anyone had this happen before?

    I made an impulse purchase from Amazon (story of my life), and this morning after I filled out a return request, I got a pop-up saying "Keep this item and receive a refund! It's on us! As a valued customer, you don't need to return this item to get a refund."

    Granted, the item was only $18, but I've never heard of a company doing that. We've had Prime for a little over a year now and I definitely do more shopping than I did before Prime (it's hard to beat the free two-day shipping), but still -- it was a nice surprise.
     
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  3. Mom 2 a Princess

    Mom 2 a Princess Disney planner of the family

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    Never had that happen, but what a nice surprise!
     
  4. SueInBoston

    SueInBoston DIS Veteran

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    That happened to us once...it was a pair of headphones.
     
  5. donalducky

    donalducky Mouseketeer

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    Yes, this happened to me once. I purchased The Pacific bluray from the UK Amazon website and because it would have cost so much to ship it back they told me to just keep it. It really makes me want to purchase more from them because of their great customer service and return policies.
     
  6. wvjules

    wvjules DIS Veteran

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    It happened to me once. It was a book.
     
  7. wiigirl

    wiigirl DIS Veteran

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    It happened to me once....cover for my phone.
     
  8. scard192

    scard192 DIS Veteran

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    happened to my sister, it was an order for oatmeal
     
  9. Praying Colonel

    Praying Colonel DIS Veteran

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  10. patsal

    patsal <font color=FF3399>I've discovered I don't need to

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    If the item is more to ship back and cannot really be restocked it is written off.
     
  11. ljcraw555

    ljcraw555 DIS Veteran

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    Staples does that A LOT for our business! They tell us to keep or donate it to a shelter.
     
  12. TifffanyD

    TifffanyD DIS Veteran

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    No but recently I returned some items I got for Christmas (2 people used my wishlist and it didn't update... which it should... and so I got multiples). They deducted the return shipping from me (unopened, unused, GIFTED items). :mad: I wrote a letter and got no reply. I've had great Customer Service from Amazon in the past... so I am hoping this is unusual...
     
  13. lisalis

    lisalis Mouseketeer

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    We just had that happen to us earlier this year. My son was taking an online class for the first time & it was cheaper to buy the books through Amazon than through the bookstore. The next day, he came home & said his TAG teacher gave him the books for his class:cool1: We immediately e-mailed to cancel the book order. One book had already shipped, but we got the message from Amazon to just keep it.

    Fast forward a month. Our bill still hadn't been credited for the book, so my husband contacted Amazon. They said they didn't know who gave us that message, but we needed to return the book:confused3 No big deal to us, but I wish they would make up their mind. I almost recycled the book since it was not a hardcover.
     
  14. Elleshoodat

    Elleshoodat DIS Veteran

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    That's too bad. I was leery about it so took screenshots of the messages I got. It sounds like it works out for most people, though, and hey -- you were still able to return the book and get your refund. It's a good thing you didn't recycle it! :thumbsup2
     
  15. lost*in*cyberspace

    lost*in*cyberspace DIS Veteran

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    Why should you get shipping refunded? That is not Amazon's policy. Shipping is usually only refunded for defective items.

    OP - yes, I have had this happen three times for defective items I wanted to return.
     
  16. patsal

    patsal <font color=FF3399>I've discovered I don't need to

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    Perhaps because the "wish list" did not operate properly and if it had there would not have been anything to return?
     
  17. lost*in*cyberspace

    lost*in*cyberspace DIS Veteran

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    Maybe, maybe not. We don't know what really happened.
     
  18. TifffanyD

    TifffanyD DIS Veteran

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    Because the wishlist didn't update as it is supposed to... so their error is what caused the duplicate items.

    I didn't want the cost that people spent to ship it to me refunded... I just didn't want to essentially pay to return it...
     
  19. TifffanyD

    TifffanyD DIS Veteran

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    Seriously? I definitely only requested one copy of a movie... and the 2 folks did not buy them at the same time (my mom had already shipped the gifts to me before my husband went on and bought it for me). Not sure what you are getting at here... all I am saying is that I hope that the issue I experienced is not the norm. Kinda crappy to have to return gifts due to their error and get penalized for it too.
     
  20. grelca

    grelca Earning My Ears

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    I don't think they were implying you were lying. Just that you don't necessarily know the exact process the buyers went through when purchasing the items. You can buy something and ship it to someone else as a gift without it registering from their wish list if you don't add it to your cart right from the item page that is linked from the wish list. If you browse a while and then go back to that item to buy it, or if you see it on the wishlist and then get to the item's page through other means (searching, whatever), even if you ship it to someone else as a gift, it won't be a wish list purchase.
     
  21. TifffanyD

    TifffanyD DIS Veteran

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    I am thinking about quitting the wishlist feature (or hiding it to just be a list for myself) because of their issues. It shouldn't be that difficult. I use it because I have a lot of out of town family and try to make things easier... and it helps amazon because then they get the business. But might go back to paper lists.
     

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