Hi everyone, just returned earlier this week from our trip (11/29 to 12/6) and thought I'd share my experience. The Polynesian was BEAUTIFUL - my real regret is that we didn't spend as much time at the resort as I would have liked. In hindsight, I would have planned a day strictly for the resort. The transportation was so convenient as well - I don't know what I'll do if we can't stay in the Poly next time - I shouldn't have started out here for our first trip.
Ohana was DIVINE!! My mom and her DH actually waited 2 1/2 hours in the bar later in the week to get back in - they enjoyed it that much! Kona Cafe was delicious as well. We didn't eat at Capt. Cooks very much b/c my daughter has a tree nut allergy, and I like speaking with the chefs, which by the way, were super accomodating.
Our room was on 3rd floor, Tokelau with a view of the quiet pool, which was super nice. Mousekeeping did a very nice job during our entire stay. The only mishap was the evening DH and I were getting ready to go to La Nouba and the room safe would not open, and our car keys were in there.
It was quite stressful at the time - the code was right, but it was saying Error 1. I called the front desk and housekeeping came. Fortunately, we were able to take my mom's car because we had to leave so my mom dealt with the issue. Otherwise, we would have been very late. They had to actually crack the safe and were very apologetic. They said this does happen on occasion, but they usually can get it open with a simpler tool. My advice - open your room safe in plenty of time before you need to be somewhere, just in case this happens to you.
Check-in was great. Our room requests were honored, and we checked in the Sunday after T'giving and our rooms were ready at 8:30 am!!! Can you believe that? We were shocked, but happy. I wish all of you with upcoming trips a wonderful stay.