FantasmicDreams
Mouseketeer
- Joined
- Jul 29, 2006
TenThousandVolts said:I am sure if you had better customer service your opinion would be different overall. I bet the novelty of the savannah view would not have worn off so fast if you had that good feeling you get when you check-in to a place and you are treated like kings and queens everyday. I am sorry they dropped the ball so many times with your family.
I agree with your wife- that was ridiculous of them to ask you to check out and be 'homeless' until check-in time. Glad they let your BIL stay put.
Anyway- I am glad your trip was good overall. Better luck next time (I predict Wildeness Lodge )
I don't really think they had bad customer service. Room requests are never guaranteed for any reason. For anyone. Ever. Disney is very clear about that. I think AKL did everything they could during a crowded busy time when probably every room was booked. Actually I think they went above and beyond because by letting them stay in their room while another was being prepped for them, they probably were keeping another family from checking in on time.
Of course AKL doesn't have straws. Neither does AK or any zoo worth it's salt. That is for the protection of the animals. I found the best way to deal with that was to buy bottled drinks or buy a plastic "fun straw" which doubles as a souvenier.
I also don't think the novelty of seeing the animals doesn't wear off for most people. But to each their own.
I'm sorry you didn't enjoy your stay and I hope you have a better time next time. SSR looks fantastic!