For a little history, this is my 9-year-old son's first trip to DW. My DH and I met at DW. We honeymooned at DW and went several times before our son was born, but because of the economy and life in general, we haven't been able to go since 2000. We originally wanted Villas at WL, but did not figure out if we could actually go until it was way too late to get anything there for our dates (1/3 - 1/8). Then, when it wasn't available, we decided to do the cabins at Ft. Wilderness. Not new, but seemed like something our son would love. Then, my brother decided to join us! Well, not a good idea to have us all in such close quarters. My brother snores REALLY unbelievably loudly, so... We went through Small World Travel and our agent recommended AoA. I was dubious. I have visited (but not stayed) two of the value resorts and was not impressed. I love Disney, the Wilderness Lodge, Polynesian or Grand Floridian is more my cup of tea. I wanted something fun for my son, though...not too "adult"... She told us that it was more than the other value resorts...much nicer. The family suites were a perfect fit for us. Now, I'm reading posts about AoA and getting worried! It seems that the experience (for some) has been what I've been worried about. From customer service to the size of the rooms, quality of housekeeping, etc., there have been a lot of RECENT (in the past two weeks) reviews that have me worried. Am I worrying unnecessarily?? Should I switch us back to cabins? Will they even do that? We're staying in a Cars Family Suite -- many (but not all) of the negative have been about Little Mermaid rooms (which appear to be a lot smaller). Can someone give me feedback? What should we do?