advance passnger information ( virgin ! )

Discussion in 'UK Trip Planning Forum' started by natalielongstaff, Oct 5, 2009.

  1. natalielongstaff

    natalielongstaff <font color=deeppink>I need a cup of tea and a big

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    im trying to do this online and it keeps coming up that the API is wrong and i should contact customer services......is that really necessay or can i do it on check in ?
     
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  3. scottish mum

    scottish mum <font color=darkorchid>We still have 2 posties in

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    Last year we just did it on check in as I couldn't get it to work online. It wasn't a problem and we were at twilight check in.
     
  4. Chilly

    Chilly RIP Tag Fairy

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    Could it be something to do with the kids ages? I've heard that has caused problems before.
     
  5. natalielongstaff

    natalielongstaff <font color=deeppink>I need a cup of tea and a big

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    i wont worry to much then :thumbsup2 Thank you xx
     
  6. Cochise

    Cochise <font color=teal>Went last October and this Octobe

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    this happened to my sister, her youngest just turned 12yrs old at which point virgin atlantic class them as an adult but vh has them still as a child. They rang and virgin have submitted it(indian call centre werent capable of this) via a uk number from the boards. They have assured them it is all sorted but they cant check in online
     
  7. fairytale

    fairytale DIS Veteran

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    I personally think its just down to Virgin :sad2:

    I inputted all our details, baring in mind we are a family of 6, Dh and I, DS8, DS7, DS4 and DD2.

    It kept saying exactly the same thing to me, I just kept redoing it over and over again, refresh, refresh, refresh, finally accepted it on my 18th attempt I think.

    As you can see by how young our children are, airports can be fairly stressful and therefore I will spend all day trying to do something on my own at home rather than take 10 minutes out doing it at check in with all my highly excited children.

    One of the main reason we upgrade everytime we fly is down to the speed at the airports, the less time I'm messing about in them the better. To be fair I'm not doing my children much justice there they are great kids I'm just a terrible flyer :scared1:
     
  8. natalielongstaff

    natalielongstaff <font color=deeppink>I need a cup of tea and a big

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    we are ding twilight check-in so it should be fine !
     
  9. UKDEB

    UKDEB Moderator Emeritus Moderator

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    I'd try again in a couple of days, Nat. I think there have been a few problems with the website.
     
  10. natalielongstaff

    natalielongstaff <font color=deeppink>I need a cup of tea and a big

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    :rotfl2: maybe thats been moved abroad as well !
     
  11. Pegasus928

    Pegasus928 DIS Veteran

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    We just went online to do our API and all seems fine now - hopefully any problems they were having are now sorted.
     
  12. natalielongstaff

    natalielongstaff <font color=deeppink>I need a cup of tea and a big

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    Thanks, i will have another go later then xx
     

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