Actual experience airtran through southwest

Discussion in 'Transportation' started by tyzzle, Apr 16, 2013.

  1. keishashadow

    keishashadow <font color=red>Proud Redhead<br><font color=green

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    this is the first time I've ever heard of this sort of issue. Had to be frustrating for you. Curious, did u check bags? didn't the rep look @ your boarding pass & ID before handing u ur baggage claim tags? You'd think they'd have caught the problem there.:confused3

    it is true FAs do urge everybody to find a seat ASAP as the airlines do want to keep their on-time record. Flights to MCO have lots of kids/novice travelers and tend to take a longer time to board.

    several times pre-SWA switch over to AT, booking and paying for seat assignments directly thru AT, I have experienced seat poachers.:headache: they boarded when their zone was called before mine. I never interact with the individuals, just summon a FA to handle the situation. it's their job, not mine, to enforce the seating that the airline has designated. Conversely, out of two subsequent trips since the switch booking AT thru SWA, haven't had to deal with finding bodies in 'our' seats.
     
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  3. mandas08

    mandas08 Mouseketeer

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    That's makes sense too.
     
  4. stitchlovestink

    stitchlovestink DIS Veteran

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    I would be curious to know if your seats were in rows 10 or 11. These rows are held back for people with disabilities. They can be assigned by an AirTran agent ahead of time to an AT passenger thru the phone line but I was just told over the phone you cannot select them online 'yourself' ahead of time. If they are not assigned out at the 24 hour mark they will be given out to the passengers who booked tickets thru the SW website. However, if a guest with a disability needs one of these seats when they check in at the gate, you (as in whoever has originally been assigned that seat) will be bumped and reassigned to another seat. Since Disabled travelers on SW are preboarded this is a non issue, but because AT cannot do that (for those passengers that bought their tickets thru the SW website) and they are REQUIRED to meet the needs of the disabled guest in order to comply with Air Carrier Access Act (similar to ADA laws), passengers in those seats, If Needed, will have to be reseated elsewhere. Not trying to start any arguments or debates, but this is direct from AirTran and this is policy in order to comply with the law. So just a heads up that if you are in rows 10 or 11 and a disabled passenger that booked a ticket thru SW checks in at the gate, you could be reseated at the last minute. AT has to accommodate the disabled passenger or they are in noncompliance with the ACAA. That is probably why SW does the preboarding so that this is a nonissue... :goodvibes
     
  5. Nennie

    Nennie Insert funny comment here!

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    We didn't have any problems with seats for our trip (2 adults, 2 children)

    On the way there, we had 2 seats together, and 2 random window seats. We easily switched seats with the guy next to us, who was more than happy to switch b/c his wife was sitting next to one of our assigned seats!

    On the way home, we were assigned 2+2, so need so switch around!

    One thing I did want to point out, was that we witnessed several upset SW customers who wanted to fly stand by on our flight home. Apparently, if you book through SW on an Airtran flight, and want to switch to an earlier flight, you need to cancel and re-book at the last minute fare (which in this case, was $227). If they had booked directly through Airtran, they would have been able to switch flights with no charge.

    Just something to think about if you think you might want to try for an earlier flight. I think this applies more to ppl flying for business, than families at Disney...but wanted to share the info!!
     
  6. DebbieB

    DebbieB DIS Veteran

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    I think the problem was that they were overbooked. They didn't have an empty seat for her when they checked in.

    That is SW's policy for standby. You have to upgrade to full fare. One area where they are more strict than other airlines.
     
  7. PatMcDuck

    PatMcDuck DIS Veteran

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    I am relieved to read all this, I booked AT flights thru SW long ago, before I understood how the boarding would actually work. Just me and adult DS, but he is autistic, down syndrome, non verbal, and needs to sit with me. We have different reservation numbers. I called SW and was told not to worry about it. I was asking if they or AT could assign us seats, even though of course that is not the policy. I was just trying to avoid being the ones that they were begging people to move seats for, or worse, being the ones that they forced people to move for....... But they said just ask at the gate if we are not assigned to be sitting together. We leave Thursday, and the flight looks fairly full, only the highest price ticket is left to buy.

    And sorry if we bump someone from their seats. :confused3
     
  8. jo-jo

    jo-jo Mouseketeer

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    I checked in at 24 hrs with one confirmation number. I got 14 E (center) and DH got 15 A (window). I then checked the seat chart at AirTran and the flight was half empty. Now the flight is almost completely full. I don't think we'll be able to switch anything at the airport. Why, when the plane was still half empty, were we given seats apart?
     
  9. Gracie09

    Gracie09 DIS Veteran

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    You don't know if the seating chart was accurate, if people who booked through AirTran selected seats at 24 hour mark, the other sw passengers were given seats etc.
     
  10. Nennie

    Nennie Insert funny comment here!

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    15A is a 2-seater, with your DH on the window. Just ask the person next to you (14D), to switch with your husband. I'm sure that they won't mind the upgrade to a window seat!! If not, then ask 14F to move from one window to the other! It will be easier to get someone to take his window seat, since you've got a middle, which is harder to negotiate with.

    Also, if it's anything like my flight, the person sitting next to you might even be with the person sitting next to your DH! There's no rhyme or reason to those seat assignments! All of the Southwest customers were really cool about switching around, b/c we are all in the same boat!

    Good luck!
     
  11. Spoiledraf

    Spoiledraf Mouseketeer

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    New direction here...
    Booked with SW and traveling on an Airtran flight. The SW flight number is 5255 and the airtran flight number is just 255. When calling Disney Magical Express, which flight number do I give them to register. I am assuming the Airtran flight number is what DME will go by.

    And as to the seat assignment problems, we are flying the Sunday after Thanksgiving so I don't expect any empty seats to switch if we get separated. Guess we'll just have to keep in mind the final destination! Plus We'll be getting up at 2am so I'm hoping to sleep on the way down anyway. (Ya I know. Good luck with that)
     
  12. luckyman_apd

    luckyman_apd DIS Veteran

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    My suggestion....use a smartphone and check in exactly at 24 hours. We booked an AirTran flight home through SW.com. Checked in through SW app inside the park. This was late August. There were 6 of us traveling. Booked senior category for my in laws. My wife and kids and I were seated together....4 in a row with the window seat open (AirTran is 2 seats and 3 seats) and my in laws were together farther back in the plane.

    When a flight is full, they assign seats by checkin order.....so check in ASAP. If its oversold (very likely) the last people to check in dont get seats. Don't get stuck in that position.
     
  13. Marilene

    Marilene Earning My Ears

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  14. DisneyFirstTimer10

    DisneyFirstTimer10 DIS Veteran

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    Just to confirm- I booked through sw and am on an AirTran flight. I should still check in 24 hours in advance on sw's website??? Thank you!
     
  15. stitchlovestink

    stitchlovestink DIS Veteran

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    YES!!! Absolutely!!! This is when they will assign your seats for an airtran flight....not until then, so it is important to do so.
     
  16. luckyman_apd

    luckyman_apd DIS Veteran

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    +1

    As close as you can to 24 hours before.
     
  17. pooh4evr

    pooh4evr Mouseketeer

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    Just check the 5 of us in for St Louis- MCO for tomorrow morning. We have 5 different conf # due to booking with points. Anyway, we are rows 12 D,E,F and row 11 D and E - so far so good!
     
  18. Egdisney

    Egdisney Mouseketeer

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    Before reading through this thread, I was on the verge of a panic attack. I have only flown twice before, the last time was 6 years ago. I guess I am unwise to the ways of the airline world and assumed AirTran and Southwest would be the same. I don't know what the hell I was thinking. I have 4 kids who have never flown 9 and under. Luckily one is an infant who will be sitting in my lap. I am now hopeful that my husband will be able to sit next to our 3 year old and the older 2 will be able to at least be close to one of the 4 adults who are also traveling with us. The flight that is through AirTran is out of Kansas City on a Wednesday afternoon so I am trying to believe that we will benefit from that as well. I am glad I realized the situation before I went to check in on the 22nd. I am even more glad that our return flight is a Southwest flight.
     
  19. shyjade

    shyjade DIS Veteran

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    Sorry if this has already been asked...

    Booked our flights to Disney thru SW. The first leg is on SW, the second leg is on AT. I know that AT assigns seating when we check in. If we book Early Bird for the SW leg of the flight, will the computer also check us in (at 36 hours) on the AT flight? I realize I won't be able to print our boarding passes until the 24 hour mark.

    I will probably buy EB since our SW flight is sold out, but not if it will negatively impact the check-in for our AT flight.
     
  20. Ride Junkie

    Ride Junkie Just skulking around...

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    Last Tuesday, we did online check-in 24 hours prior to our Air Tran flight. Of the 9 of us (which were booked on 3 different confirmation #'s), 5 of us were in the same row, and 4 of us sat alone. We asked the lady at the counter when we dropped off our luggage about getting our seats together, and she made sure our 4-year-old was sitting with us. :thumbsup2
     

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