Well, they lost it because of my goof up. But they are being totally unhelpfull in getting this fixed. DH and I got married last fall and he has just turned over paying all his bills to me, since he can't manage to pay them on time (long story). I pay almost everything via my bank's online bill pay. He has a credit card through a local bank in PA (his home town), so we aren't talking about an account with biggies like Chase, Bank of America, or Citibank. Anyway, when I set up the account info on my banks website so I could start paying online, I switched the very last two numbers of his account. Even though I double checked, I still missed it. So the payment went out with the wrong account number on it. We discovered this just yesterday, so DH calls the CC company to explain. Being we were talking to a call center in India (we think) they didn't understand what online bill payment was and DH spent 20 minutes trying to explain it. Eventually we think he understood, and he basicly said that if we paid the wrong account, tough luck, we were out the money! Then he said they'd "look into it" and send us a letter and let us know what, if anything, they were willing to do about it. I've got a call in to my bank, the one that sent the payment. They said they use a thrid party company to actually process and send out payments on their behalf and that I'll have to talk to them, and that they would call me. That was yesterday afternoon and I haven't heard anything yet. If I don't get a call by lunch, I'll call the bank and see if I can contact them. This is a $500 payment, I really don't want to be out that kind of money. Yes, it was my mistake, but there has got to be a way to reverse it and re-send the money properly. Has anyone had a problem like this, and how did you resolve it?