I LOVE SWA and today I have one more reason. My aunt (my mom's only living sibling) passed away very unexpectedly last night at the young age of 71 . We're here in Indiana and my mom and dad are in Florida for the winter. My parents are in their 80's and fly back and forth to Florida each year primarily on SWA because they LOVE their customer service (my dad needs assistance due to his inability to walk great distances). I am always their travel agent, so I took charge of trying to find bereavement flights. I was surprised that not many airlines have them any more, and those that did, had a lower price on a regular flight. Anyway, SWA was one of the airlines that did not have bereavement fares, but their regular flights were ~ $100 less/person than all the other airlines I checked. The SWA agent on the phone was very kind and compassionate, which was greatly appreciated at this stressful time. I got their flights booked tonight and they will arrive back in Indiana on Thursday. SWA, you'll always get my business!