I heard back. It's either a memory chip or slot. He says it should be done later today. The bad thing is, he warned me that my motherboard is on it's last leg. He said it could last awhile or a week. He just doesn't know. He said he just wanted me to know and that my data will be able to be transferred when it happens though. He also said they have some refurbed XP's with more more memory for about $250, plus the memory I had added to my computer should be compatible to put in as well. I am having it fixed and will wait for now. I hope it does last for awhile, as I hate to lose my "baby". LOL! I do know what he is talking about because someone told me about this a few days ago and said that gateways are famous for this. (I forget what it's called, but basically something kind of bulges out and is not worth it to fix.) I hope that it lasts for a a year or two more at least....give my computer a little pixie dust!!!