A Complaint to Disney

Discussion in 'Theme Parks Attractions and Strategies' started by Obsessed-x, Apr 14, 2009.

  1. Obsessed-x

    Obsessed-x Earning My Ears

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    Like many of you I have become increasingly disappointed with the cutbacks Disney has made, so I have decided to write a letter to them. I would really like it if you could tell me an email to send it to and give me advice on how the letter is. I am very unexperienced with this as I am only 13 :) anyway the letter is below, thankyouu:



    To whom it may concern,
    I would like to express my concern and confusion on the recent decline of entertainment at your theme parks. Whilst I appreciate we are currently in a difficult economy, I am confident that the huge amount of money your company makes is sufficient enough to maintain your previously great standards. I am a loyal and avid Disney fan, but the cutbacks which have plagued the parks in the past year, such as the removal of characters from Liberty Tree Tavern whilst continuing to serve dinner at the same price, the drastic decrease in characters in the Celebrate a Dream Come True Parade, and the demolition of Pleasure Island, to just name a few, have severely reduced my enjoyment of the theme parks. Although I shall be returning later on this year, with each trip becoming less pleasurable I am unsure if I will continue to holiday at Walt Disney World in the future. It is a great shame that a company which prides itself on their customer service has apparently become solely interested in making money. In my opinion, this is in stark contrast to the spirit of the company and what Walt Disney intended. I would very much appreciate it if you could reply to my letter, as I would genuinely like to know your thoughts on the situation, and I have spent my time giving you this feedback. Additionally, I must stress that although the tone of this letter is undoubtedly negative, it is not intended to be a complaint but rather an indication of how a large portion of your customers are feeling right now. Thank you for taking the time to read this letter.
    Yours Sincerely, ....
     
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  3. tinksgilrs251520

    tinksgilrs251520 I want to be at WDW

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    I am a disney lover too and i have not been there since the cuts have taken place we were actually there in 07 right before the economy really started to get bad .. But on your note i am sure that when we go in August that we will see some cutbacks that are noticable.. and yes i am sure that i will be dissaponited too but you have to understand that these are tempoary cutbacks i am sure and if everyone quits going to disney that woudl be a shame... if we say we are disney lovers then we have to grinand bear it until the economy starts to come back.. i am sure once we get over this horriable time that the world is facing that we will see more characters and some of rhe things that were cut come back.. Just as in a marriage you have to take the good and the bad and when we are dissapointed it makes things seem even worse... I will continue to go to disney no matter what!!! but just as I said before if nobody goes just think what would happen if disney had to close the doors that would be a shame and a tragic event in our history so dont stop going just hang in there and maybe in a year or two things will get better and it maybe even better before we have to support the things we love ... and I will alwyas love disney no matter what.... hang in there and keep supporting them please!!!!::hug:
     
  4. aceys_h0ney

    aceys_h0ney DIS Veteran

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    Unfortunatly Disney is in a hard place right now. If they continue providing everything exactly the same while they are losing money they could eventually go bankrupt. I would rather see the cutbacks now and the company survive then Disney not be there in the future. I do understand the frustration however at seeing the declining magic.
     
  5. WaltD4Me

    WaltD4Me <font color=royalblue>PS...I tried asking for wate

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    Well, I have to say, that is a very well written letter. You expressed your concerns in a calm and concise manner and I hope it catches someone's attention at Disney.

    I share your concerns...although I have heard they are bringing the characters back to Liberty Tree. I am going to WDW May 3rd and will be curious to see if there are many noticeable cutbacks and then I may be writing my own letter.

    I think what Disney needs to understand is that their name won't carry them forever. They need to maintain their standards and quality for people to continue to value their parks...especially at Disney's prices and especially now.

    I understand that Disney does have to make some financial decisions now, but they cannot let their quality or the guest experience suffer.
     
  6. dogodisney

    dogodisney DIS Veteran

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    I do not have an email address for you, but I just wanted to say that I thought it was well written and very mature. :thumbsup2
    I have only been to WDW twice so the cuts really haven't affected me yet. We will be going for the third time in Dec., so I may notice the cutbacks then.
     
  7. Glencora

    Glencora Be good then, and don't.

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    OP-

    I think that you have written a wonderful letter. My only suggestion would be to let Disney know your age. I think that this type of letter would have more impact coming from a younger person, since younger people aren't supposed to "notice" this kind of thing. Congratulations on a job well done.:goodvibes
     
  8. ilovejsparrow

    ilovejsparrow <font color=darkorchid>Working on my degree so I c

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    Wow, very impressive! You're wise beyond your years!
     
  9. doconeill

    doconeill Fastpass Jedi Master DIS Lifetime Sponsor

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    I think it is very well written. However, although Pleasure Island may have been figuratively "demolished", no real demolition has taken place, so I would reword it to be a bit more factual. Perhaps "effective shutdown of Pleasure Island" might be better.
     
  10. tinksgilrs251520

    tinksgilrs251520 I want to be at WDW

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    Just one more thing that i would like to say.....Disneys magic is the magic that you bring and combine it with the magic that is already thier and the magic that disney has given us throughtout the years.... I know that Disney cannot ride on its name alone and that we have as the consumer has put the disney company and resorts on a very high pedastil... But we have done that ourselves and know when we have to see that pedastil lowered due to things that nobody can control for know we get disappointed. And the first thing we do is to give up .... Its like I said before, I know the disappoints are there when things have to stop for awhile but please dont give up on a place that gave us the magic in the first place and has made so many dreams come true... And for right now smaller dreams may come true and the magic may not be that intense but its still there..... As in the movie "Peter Pan" we just have to believe and when we do that it will all work out dont let the pixiedust die out lets keep the magic alive.... Thanks for letting me voice my opinion.
     
  11. Scurvy

    Scurvy Kungaloosh!

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    I don't have an email address, but I do have a snail mail address.
    Walt Disney World Guest Communications
    PO Box 10040
    Lake Buena Vista, FL 32830-0040

    There are also addresses for various Disney executives on the Adventurers Club site linked in my signature. I agree with previous posters - your letter is very well written!
     
  12. KatMark

    KatMark DIS Veteran

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    Great letter, and I would mail it directly to Robert Iger. I have his address at work and will send it to you in a PM tomorrow when I get to the office.
     
  13. disneydreamertoo

    disneydreamertoo Mouseketeer

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    Agree that this is a great letter! I second that you should let them know your age. You are their future consumer/the future adult that will be in charge of the vacation decisions. Disney needs to listen!
     
  14. WillowBelle

    WillowBelle DIS Veteran

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    I agree with what everyone else said - fantastic job on the letter. I would keep the Pleasure Island part the way you originally wrote it. To a 13 year old, they may of well have demolished it. That's just my opinion. Definitely include your age, that may make all the difference in the world.

    It is interesting that someone your age has taken the time to notice the "subtle" differences there. They've got to realize that you may be a driving force behind a whole FAMILY coming to the parks. If you kick/scream enough, you could probably get your way to spend your family vacation somewhere else.
     
  15. doconeill

    doconeill Fastpass Jedi Master DIS Lifetime Sponsor

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    Technically, a 13 year old shouldn't have noticed most of PI being closed... :)

    Well, OK, they could go to the AC...but it is debatable if they should... :)
     
  16. smurfie

    smurfie Nicole

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    Impressive...I couldn't write a letter that well and I'm 30!
     
  17. d1gitman

    d1gitman Mad About The Mouse!

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    I have emailed comments, complaints and compliments to WDW before. I believe it was done in the comment section of surveys they sent to me when we returned from our trip.

    All three times I have sent comments, they have called me and discussed my comments. It was gratifying to get a call back and to be heard.

    Kudos to the OP on your letter and do expect a call.
     
  18. ADP

    ADP <marquee><font color=red>I'm a huggin' fool</marqu

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    Great letter. The only thing you might want to remove is the example of the Liberty Tree characters being removed. I've heard they are coming back.
     
  19. Buzz Litebeer

    Buzz Litebeer Not a Flying Toy

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    While I think your letter was well-written, you may want to leave this part out. Most 13 year olds don't get to decide where their family vacations, and this could be interpreted as either an idle threat or a ploy to get some sort of freebie. I'm also curious: how much of the content of this letter is your observation, and how much is what you've picked up on the internet? I'm referring to the closure of PI which didn't concern most 13 year old guests (as nearly all of the venues that closed were age-restricted).
    I was going to suggest "closure" instead of "demolition". When writing a business letter you want to be as factual as possible and avoid hyperbole.
     
  20. BibbidyBobbidyBoo

    BibbidyBobbidyBoo <font color=red><br>AKA BIP - Bibbidy is a Pirate DIS Lifetime Sponsor

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    Wow, great letter!

    What bugs me is that many are "forgiving" their cutbacks due to the economy- yet they are doing everything in their power to have HOARDS of people in the parks (to the point that many are writing on here about how packed the parks are). You have tons of people in the parks and less employees and less parades and less fantasmic and less characters (all things that pull from the amount of people in line for rides) and it doesn't leave much room for a totally enjoyable time. I mean do the promos to get people in the parks OR have less employees because less guests are coming but to do BOTH leads to disaster. All they'd need to do is add more frequent price increases and they might as well be Six Flags and heading down the same bankruptcy road that SF is. :(
     
  21. d1gitman

    d1gitman Mad About The Mouse!

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    I wouldn't change anything in your letter. The point of your letter is that it came from you, not a blend of other peoples opinions.

    Your age does not diminish any of your thoughts opinions or comments. Don't let anyone tell you otherwise. We need more young people who are able to think for themselves.
     

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