Ok sorry its taken a while to write the update about how the trip almost went up in smoke.
Ok so we booked our flight early March as they has some pretty good deals on. First I have to say that flying out of the States is sooooo much better than flying out of the Toronto, ON Airport. Basically we got both of our flights for around the cost of one person flying out of Toronto. Darn taxes! So at this point we hadnt actually booked the trip yet as we STILL hadnt decided what resort to stay at
..phew!!!! That actually ended up working in our favour.
So a day or two after we booked the flights, it occurs to me that we have two weddings to attend this summer. I know when one is and its later in August so Im not concerned at the moment, the one I am concerned about is for DBFs friends (ok yes they are now my friends too but its just easier to describe it this way). So I call him and ask if he knows when it is. He doesnt. So I ask him to call and ask. Queue foreboding music now
.
DBF calls me back and the news is not good! He talked to the groom and the wedding is August 1st.
The groom claims he informed us of the date at DBFs Halloween party
neither of us remember that (not going to lie, there was alcohol involved, not too much for me, but I probably wasnt paying attention). We originally booked the trip to fly out on July 26th and return on August 1st. (side note - I should mention right now that I am a planner once I get into something, I really dont like when things sneak up on me and mess things up. I tend to freak out .
) So keep in mind I am at work while DFB tells me the bad news. DBF and I are like oh no what do we do. Can we even change the flight as we purchased the lowest airfare? Do we forgo the trip and just lose the money on the flight? Do we try to beg the airline to change the flight?? We just dont know.
So what do I do?
. I ask the ladies I work with
. One says play dumb and say you made a mistake on the date, another says tell them the truth and they may be sympathetic and let you do the change and the last one says beg like you have never begged before. Then my boss tells me to go into one of our meeting rooms and make the call so I can have some privacy as I sit in the first cubical you see when you walk into our department. They were so understanding!
So DBF calls me back and I update him with the advice we have received. He says call the airline, tell the truth and find out what we need to do to make the change and if there is any kind of fees we need to pay to change the flight.
Its now time to make the call, not going to lie I was a bit panicked
, but decide to stay at my desk as the confirmation was in my inbox. I make the call and have my fingers and toes crossed. So I navigate the automated menu and get a human (btw Southwest has the funniest on hold messages, an employee was rapping about the airline so that made me laugh and lightened my mood). So I am talking with the customer service rep and I just explain the whole situation, and Im pretty sure it was in one breath. The lady Im talking about say, Well thats no problem, I can show you how to make the changes right now and all you have to pay is the difference in fare if any all in a Southern accent. I
Southern accents, they are the best! At this point Im almost in tears as I am so shocked at how easy this was and how accommodating the airline is. I have to say, I know if we were flying Air Canada we would be paying an additional fee for changing the flights. So the very kind lady tells me how to make the changes and I tell her I love her
. She thought I was funny
and probably a little bit new for not knowing this
.
So I call DBF and we changed the dates to one day earlier and picked are new flights. Crisis adverted.
Lesson learnt a) do not let people tell you when their wedding is while you are having a party/drinking, it is just not good at all, and b) Southwest Air rocks!!!! First they give you 2 bags free per person and then if you need to make any changes you can! And there are no fees for changes!!! People were surprised by this.
Thats all for this addition. I will be doing an update as soon as DBF and I decide on the ADRs to change.