Melanie- I did go to talk to the food people upon boarding but it was not helpful. My reservation already had my allergies and I spoke with our head server the first night. We also were usually the last people in the dining room each night thankfully we have older children. Ordering went faster when he gave me the next day's menu when the dessert menus were passed out. I'm sorry you had such a terrible head server. Now that I know how it should be done, if I got a bad head server I would talk to their superior. HTH!