$15 refrigerator credit?

Discussion in 'Disney Resorts' started by Tiger, Aug 18, 2013.

  1. wolf29

    wolf29 DIS Veteran

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    I stopped at the front desk and immediately received a credit.
     
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  3. HLAuburn

    HLAuburn DIS Veteran

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    Thanks! So what exactly should I say when I ask for it? "I read on the DISboards..." just sounds a little strange! :rotfl: any advice? Thanks again!
     
  4. wolf29

    wolf29 DIS Veteran

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    "Since a refrigerator was listed as an amenity, would I be eligible for a credit?"
     
  5. HLAuburn

    HLAuburn DIS Veteran

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    Perfect...thanks. Ill definitely give it a try in the morning. All they can say is no, right!?
     
  6. Disneylover99

    Disneylover99 DIS Veteran

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    I would just change the last part.

    "Since a refrigerator was listed as an amenity, I would like to receive a credit".

    I was told no at first when I asked too nicely. If you are still told no, but you feel strongly about receiving the credit, then ask to speak to a manager.
     
  7. lomillerin

    lomillerin DIS Veteran

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    Is AKL affected by the fridge issue?
     
  8. DisneyWisher

    DisneyWisher DIS Veteran

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    Yes, only AoA suites, FW Cabins and DVC guest rooms weren't affected.
     
  9. krystal276

    krystal276 Earning My Ears

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    Let us know how it went - we check in later this week and I'm wondering if they are still giving people the credit.
     
  10. Disneylover99

    Disneylover99 DIS Veteran

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    I just don't get why some cm's happily give out credits while others say no, all at the same resort. As long as you booked the room before the announcements about the fridge recall was made (sometime in July), you should be able to receive a credit.
     
  11. wolf29

    wolf29 DIS Veteran

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    I received a credit without hesitation when I asked exactly how I suggested.
     
  12. Disneylover99

    Disneylover99 DIS Veteran

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    That's great! :thumbsup2 It should be that easy for everyone. :goodvibes
     
  13. HLAuburn

    HLAuburn DIS Veteran

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    I stopped by the front desk before the parks today and asked about the credit. The CM (who was "earning her ears") and the trainer were very nice and said they'd be glad to look into a credit. After looking on the computer, they said I was not charged for a fridge (aren't they standard now?). When I clarified that it was an amenity that was listed and not received, he then offered me the $15 credit.

    So...I did get it but I definitely had to ask and push just a little. But they were very nice about it.
     
  14. Disneylover99

    Disneylover99 DIS Veteran

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    Good for you! Persistence pays off! :goodvibes
     
  15. Superchikk

    Superchikk Earning My Ears

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    I was all ready to ask for a credit, and lo and behold, we have a working fridge at All Star Movies! (Toy Story section)
     
  16. TACK

    TACK Mouseketeer

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    Hopefully there will be one in my room next week. I will be at All Star Music. I will mention the credit but with the amount of left overs, I really want a fridge. My daughter works at Disney but is staying with me and I normally pack leftovers for her for lunch.
     
  17. pepe of ohio

    pepe of ohio DIS Veteran

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    Here's our scenario... We're driving down, mid October and staying at POFQ.... 9 nights and if no fridge, we will ask for credit, we booked in December 2012.... I'll make a run to Lowes or Walmart and purchase a mini fridge for our stay... We could use the fridge at home for our camper... But hoping all fridge issues are resolved by when we go..!
     
  18. krystal276

    krystal276 Earning My Ears

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    Staying at POP and had no trouble getting the room credit yesterday. Looks like I get to buy more souvenirs! (Don't tell my husband) :rotfl:
     
  19. mickeygirl78

    mickeygirl78 Mouseketeer

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    Checked into CBR last night, two rooms, one had a fridge that said do not use the other had no fridge at all. Stopped by concierge desk and got $15 per night credits with no issue.
     
  20. mummy2nj

    mummy2nj Earning My Ears

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    We were refused the $15 per night credit at All Star Movies resort. At check in we were told we would have a fridge because virtually all of the rooms had been replaced. Sure enough, we didn't have a working one. We just checked out yesterday (9/14/13). We were there for 7 nights. We were told that we could have used ice (which we did on our own anyway). I'm not even making that up. I was not very happy overall with AS Movies. This just added to it. We won't be back to any of the AS resorts.
     
  21. mummy2nj

    mummy2nj Earning My Ears

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    Does anyone know where the official Disney announcement regarding the $15 fridge credit is? I mean, is it in writing somewhere? What date was it announced? If it was so standard to give this credit when asked for, I want to be compensated as well. I don't understand why we were refused... I remember the rep's name as well. He even asked his manager.
     

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