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Old 04-08-2005, 04:29 PM   #1
knyisles
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Transferring reservation from Disney to Travel Agent

We have a question about transferring reservations......We need to book 9 cabins....and Disney Cruise Lines states that they can give us a "Group Rate". However, their prices are always so much higher than the prices of travel agents. I have read threads where people book directly with Disney Cruise Line and then "transfer" the reservation to a travel agent. I really don't understand the whole process and why this is done in the first place. If anyone can help answer these questions - I would really appreciate it. First - why book with Disney Cruise Line at all? Why not go directly to a travel agent? If you do book with Disney, why transfer the reservation - and if there is a benefit - how do you go about transferring the reservation? We are all so confussed and could use some advise. Booking 9 cabins on the Nov. 3rd 3-night cruise......31 people. Thanks!
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Old 04-08-2005, 04:41 PM   #2
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Usually transfers are done to take advantage of TA rebates that agencies, such as Dreams Unlimited offer. It provides an extra savings. In order to do this, you should contact the agency who you'd like to do this with.

Did you actually book this with Disney Cruise Line? I do know that Dreams has group space available for that date. You may want to do some comparison pricing before making a commitment.
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Old 04-08-2005, 04:43 PM   #3
ivanova
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Any TA can book a group for you ... you don't have to start out with DCL and then transfer it.
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Old 04-08-2005, 07:41 PM   #4
mark & sandra
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Most TA's allow you to transfer your ressie from DCL to them and then they give you an additional rebate for switching. You may want to first book with Disney and then switch...Mark
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Old 04-08-2005, 07:43 PM   #5
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We are using small world vacations

we moved ours to a travel agent (small world) b/c i got tired of being the travel agent. Hold times etc are difficult for every minor change or question. As a bonus, we're gettong cash back on a sold-out cruise!

We haven't gone on our cruise yet, but i cannot see the advantage of booking yourself...just give TA a chance. See if they sound helpful and reply quickly BEFORE you move things. Once you move, you cannot call the cruise line directly.

if you want more info on our experience, you can pm me!
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Old 08-14-2013, 10:55 AM   #6
MadTownKat
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Here is a bit of a twist...how can I transfer a reservation from a travel agent to Disney? Our current travel agent has made "advance planning" irrelevant....after over a year of planning and communication, she STILL has our reservation wrong. Dining reservations requested have not been submitted, she does not respond to emails, texts, or phone calls... In fact, if I had not checked to see if our reservation is at least listed at the resort, I would seriously have thought that she has not done anything but "taken the money and run."

So we are now three months out from arrival, and I just want to take things over for myself. Is there a process for taking the agent out of the loop?
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Old 08-14-2013, 11:30 AM   #7
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Quote:
Originally Posted by knyisles View Post
We have a question about transferring reservations......We need to book 9 cabins....and Disney Cruise Lines states that they can give us a "Group Rate". However, their prices are always so much higher than the prices of travel agents. I have read threads where people book directly with Disney Cruise Line and then "transfer" the reservation to a travel agent. I really don't understand the whole process and why this is done in the first place. If anyone can help answer these questions - I would really appreciate it. First - why book with Disney Cruise Line at all? Why not go directly to a travel agent? If you do book with Disney, why transfer the reservation - and if there is a benefit - how do you go about transferring the reservation? We are all so confussed and could use some advise. Booking 9 cabins on the Nov. 3rd 3-night cruise......31 people. Thanks!
As a PP stated, a good TA who specializes in Disney can give you all the ins and outs of the process and guide you through it. The TA is the one who sits on hold for you to make any changes, requests, etc. The TA will also give you an onboard credit for booking with them usually dependent upon the price of the cruise. That could be $50 or it could be $200 but you won't get that with Disney! Booking directly with a TA versus booking with Disney and then transferring is so much easier. There's extra paperwork to do for the transfer process and the TA gets less commission for a transfer with means that he/she typically offers you less onboard credit in return.

I highly recommend Heather at www.wishdrawals.com. It's a small company but only books Disney. Heather has personal experience on Disney cruises and is a super organized planner!
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Old 08-14-2013, 11:32 AM   #8
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Quote:
Originally Posted by MadTownKat View Post
Here is a bit of a twist...how can I transfer a reservation from a travel agent to Disney? Our current travel agent has made "advance planning" irrelevant....after over a year of planning and communication, she STILL has our reservation wrong. Dining reservations requested have not been submitted, she does not respond to emails, texts, or phone calls... In fact, if I had not checked to see if our reservation is at least listed at the resort, I would seriously have thought that she has not done anything but "taken the money and run."

So we are now three months out from arrival, and I just want to take things over for myself. Is there a process for taking the agent out of the loop?
ugh...sounds like you got a bad TA. Sorry to hear that. Call DCL and tell them your concerns and that you'd like to remove them as your TA. If the reservation agent cannot help you, ask for their supervisor. Disney doesn't want to pay commission to an agent who is NOT at all helpful. They want you to come back and sail again and they count on TAs to help expedite that...if he/she isn't doing his/her job, tell Disney you want them removed.
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Old 08-14-2013, 11:40 AM   #9
lbgraves
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Any TA can book group reservations. Also, DCL's price will be the same as the TA's. The only difference would be any OBC that the TA offers. TAs are no longer allowed to discount DCL cruises for their clients.
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Old 08-14-2013, 02:59 PM   #10
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PLEASE NOTE: THIS IS A VERY OLD THREAD!

With that, it's important to know that transferring a reservation to a TA must now be done within 30 days of the original booking. Some TA's may refuse to accept transferred reservations.

MadTownKat: You should be able to check the status of your reservation by logging onto the DCL website. You can check with DCL, but unfortunately I believe to remove the TA, he/she has to agree to it. Is there a supervisor for your TA - or is it a single agent business? I'd try to go up the chain of command if possible. If she truly has "taken the money and run" you'd need to deal with DCL and probably file a police report or something; not sure if DCL would be able to do much for you, though other than a new booking, and flag that TA to refuse to do business with her in the future.

Good luck!
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Old 08-14-2013, 03:14 PM   #11
lbgraves
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ROFL!!! You know, I thought about it and I don't think DCL even offers group rates anymore. ???
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