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Old 03-06-2005, 08:37 AM   #1
A little cat named Lorelei. She is a club kid who goes out!
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Join Date: Mar 2001
Location: In the past
Posts: 1,354

Angry Who has had a horrible experience with US Airways online?

Yesterday I wanted to put my dividend miles reservation for 3 tickets on a 3 day hold. While doing that I had another US Airways window open because I wanted to check what it would cost to book and purchase two more tickets under the same dates as the Dividend Miles ticket.

When I did this the hold did not hold. It confirmed the tickets because the website's cookies cannot distinguish between hold and purchase. so if you click on to purchase something on one window, and then you try to hold on another window, it will not do that.

I called them to tell them what happened. I, OF COURSE WAS WRONG!!!!
I must have clicked on the purchase button. I was so outraged and insulted.

I was told to email customer care. The CSR told me I would hear back from them within two hours tops (I think it is supposed to be 4 hours.) Never got an email.
US Airways excuse - Their email is working properly.

In the end I had to cancel the reservation because it was within 24 hours, and I have to call them in the morning to ask them to put the miles back into my account.


This is the second time something like this has happened with them. I am totally upset. I had been using US Airways since the 80's, and I can see why they are having problems.

One of the reasons why SW is doing so well is because of their customer service satisfaction. I hope US Airways learns something from them so they can stay afloat and improve sales because after I use my miles I will not be using them anymore.
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