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Old 11-27-2004, 07:56 PM   #1
laceemouse
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Had good luck with Main Street Megastore!

Hi everyone! I just wanted to let you know about my experience with Main Street Megastore. I placed an order with them 2 weeks ago. After placing it, I read a thread where people had had all kinds of problems getting there orders from them. Many had called the BBB. I almost cancelled my order! I decided to give them a chance, and I got my order today, regular mail. Not too bad with the Holiday! They were expensive, but I knew that when I ordered. I got 3 antennae toppers, a pop-up book, a pressed penny book, and a "Christmas in the World" DVD (which is great!) I am sorry others have had trouble with them, but maybe the complaining has helped them get their act together. Lacee
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Old 11-30-2004, 06:48 AM   #2
dzneelvr
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Thanks for sharing the positive experience. How did you know what merchandise the store had in stock during the holidays? I could go for a holiday clothing item, but don't know what to choose from.
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Old 11-30-2004, 11:25 AM   #3
laceemouse
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I just went to their website and placed an order. They have a pretty good selection of stuff. I think they have more antenna toppers than anyone else. You could also see what Disneydirect.com has. Happy shopping :D
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Old 11-30-2004, 04:58 PM   #4
Fortuosity
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Glad to read of your positive experience.

I considered purchasing something from them, but I felt the item I desired was quite overpriced (I was able to buy the same item for about $40 less elsewhere).
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Old 12-15-2004, 10:47 AM   #5
MikeScott8
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Lucky You!!

I placed an order with them on Nov 29th and they charged mne right away for the item and the order still shows as processing on thier site.

I have tried contacting them through thier contact us page on the site several times over the past week and a half and have got ZERO RESPONSE from them.

I am currently in the process of disputing the charge, and sent them a note telling them that.

The site is very porr on contact information. No email address, no phone number, only a mail address and a incorrect reference to a "contact us" link at the top right of the page. The webform you have no way if that is getting to anyone.

I will NEVER purchase from them again and TELL EVERYONE I KNOW NOT TO. Even if I end up getting the item overnighted to me at thier cost, and they even give me a credit for some (or all) of the cost!

Mike
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Old 12-17-2004, 12:09 AM   #6
sramille
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Same here!

I placed an order on Nov. 24. The confirmation email says that they will not charge your card until they ship your order. I was charged on Nov. 29 and still have not received anything by Dec. 16. I have sent 2 emails with no responses. It is extremely frustrating to not have any other way of contacting them. I even looked up their info on the BBB and called the phone number listed...surprise, it's disconnected! I don't know what else to do! I might order through WDW mail order, but you know my MSMS order will show up the day after I do that! I had intended my order to be a Christmas gift....how was I to know that one month wasn't enough time for them to get it to me?
I second the last post...I will never order from them again!
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Old 12-17-2004, 05:58 AM   #7
sarahsmom73

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My Advice is to contact the BBB of New England... My order finally shipped after the BBB tried to make contact several times with no response... I was also charged 2 months before my items shipped.....

I'm with you.. I'll never buy from them again... (Not to mention how expensive they are!)
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Old 12-17-2004, 02:28 PM   #8
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Actually, I didn't think that MSMS was unreasonably priced. I ordered a RnRC tshirt that was $25.90 + shipping. (not that it counts for much since I don't have it!)

I just got off the phone with WDW mail order and apparently the shirt I ordered is no longer available. It's no excuse for the lack of communication and charging my card, but I wonder if that's why I'm having this problem.
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Old 12-18-2004, 06:56 AM   #9
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I would be suprised if that is shy you are having that problem... There is starting to be a pattern of similar experiences just on this board. There were a few of us back in November who had this happen to them. My CC was charged on Sept. 2nd and I didn't receive my items until mid November.. I sent numerous emails and not once did I receive the courtesy of a response.. As for the expensive part... I wanted to order my nieces autograph books for them to take on thier trip... They are $12.99... When I visited the World of Disney Store in NYC they were half of that.. I jsut figured I couldn't find them so I got suckered into buying them....

Good Luck to you
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3/89 ~ Contemporary (1st trip ever)4/90 ~ Off site,4/04 ~Easter at the Dolphin,4/05~ POP DD and Mommy trip!11/05 ~ Thanksgiving at POP!!!11/07 Thanksgiving at the Dolphin!Our 1st cruise Double Dip at CC 8/08, 4/09 ~ BWI Surprise trip with all of us!!,3/10 Gi-gi's Redo at the Swan, 6/12 DCL 8nt NYC



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Old 12-22-2004, 06:59 PM   #10
sramille
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It looks like MSMS credited my card back for my purchase. The website says that my order was cancelled because the product isn't available. Still no correspondence from them, but at least I have my money back!
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Old 12-23-2004, 03:31 PM   #11
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I'm also in the middle of a battle with these guys. I FINALLY found a working email adddress... ordering@mainstreetpins.com
Still getting the run-around, though. I'm giving them a (second) chance to make it right, but I'm growing rather impatient.
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Old 12-24-2004, 08:25 AM   #12
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I would seriously consider geeting in touch with the BBB... Besides trying to inform people before making a purchase I think it may be the only way this poor business will get a clue... This is completely unacceptable!
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3/89 ~ Contemporary (1st trip ever)4/90 ~ Off site,4/04 ~Easter at the Dolphin,4/05~ POP DD and Mommy trip!11/05 ~ Thanksgiving at POP!!!11/07 Thanksgiving at the Dolphin!Our 1st cruise Double Dip at CC 8/08, 4/09 ~ BWI Surprise trip with all of us!!,3/10 Gi-gi's Redo at the Swan, 6/12 DCL 8nt NYC



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Old 12-26-2004, 09:37 AM   #13
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I am soo glad I found this thread! Now I know I'm not alone. My card was charged for a t-shirt on Dec 7, and it hasn't arrived yet. So much for that Christmas gift.
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Old 12-27-2004, 07:53 AM   #14
brkgnews
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Well, surprise surprise! The BBB has just recently downgraded them to an unsatisfactory rating...

Read the BBB report here

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Old 12-29-2004, 12:37 PM   #15
sandyluvsdisney
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Thumbs down

OH MY GOSH!!! i thought i was the only one having problems with them, I placed an order back in September, and it still says processing, i thought that maybe i did something, wrong, so I ordered again in early december (i order the same stuff hoping to get it soon) and still no response, no nothing i have no clue what to do, any suggestions will be welcomed.
Thanks
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