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Old 01-18-2009, 06:11 PM   #902
emh1129
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Hi guys.
We just got back from an 11 night stay.
We planned to stay at All Star Movies for the whole 11 nights, but ended up switching after five nights.
First, we have loved Movies in the past. We've stayed there twice (Jan 2007 and Dec 2007).
But this trip was less than magical. We stayed in a preferred room in the Toy Story section and the room was really in need of refurbishment. There was a large stain on the rug, the back of the door hinges were completely rusted over (not a big deal, but certainly not pretty), paint was peeling along parts of the outside building/railings, dust/crumbs in the corners, and things in the room just looked really worn and old.

People were smoking all over the place- completely ignoring the designated smoking sections (this is a problem all over Disney to be sure, but seemed especially bad here).

And there must have been some large foreign groups there because there were teenagers jumping all over the "toys" in Andy's Room courtyard early in the morning- and they were very loud.

The last straw was the black mold that we found in the bathtub, though (or, I should say.. that my 11 month old found ).
So we moved to Port Orleans Riverside and found it much more relaxing.
I wish I could have reported back differently, but this time we just didn't feel the magic there.

I really do love the theming at this resort and hope that they are planning a complete refurbishment in the near future, because we do love the larger-than-life icons throughout this resort.
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Old 01-18-2009, 06:13 PM   #903
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Great pictures.

Can someone remind me which buildings are closest to the main pool?
Fantasia generally speaking although it could be Dalmations depending on which room you are in; Toy Story is also preferred and not too far away either
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Old 01-19-2009, 12:15 AM   #904
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wow....sorry about your experience. Hopefully Toy Story will get a refurb soon. Our room had none of those problems...


Why did you wait 5 days to change though? Did they offer you a new room in a different section? How did they change you to POR during the promotion?
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Old 01-19-2009, 08:20 AM   #905
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wow....sorry about your experience. Hopefully Toy Story will get a refurb soon. Our room had none of those problems...


Why did you wait 5 days to change though? Did they offer you a new room in a different section? How did they change you to POR during the promotion?
I was willing to overlook the smaller issues- normally we're really not picky. And we so do love this resort. We have such great memories there!
They wanted to move us as soon as we mentioned the mold, but there was no availability due to the marathon. So they moved us as soon as they could.
They offered to come and do a full scrub down of the whole bathroom as soon as it happened, but it was nighttime and we didn't want to smell chemicals as we were going to sleep, so we asked them to wait until the following morning. But they were very quick to take action, which is commendable.
I do have to give credit to All Star Movies, though, their customer service was A+++ and they were so pleasant to deal with.

About moving rooms/resorts- I think because of the way it happened- my 11 month old actually had her fingers in the mold (the bottom side of the soap dish was black- it was covered- and even the corners of the tub had spots here and there)- I was washing my 4 yr old's hair and looked at the baby- who was sitting right next to her- and she had black stuff on her fingers. She's still at the age where everything goes into her mouth, so I was just sick to my stomach when I figured out what it was (I don't think she actually ingested anything, but the thought of it was just yucky). Anyway, because of all that I think they wanted to do something nice and bump us up to a moderate. Everything stayed the same in terms of rates, etc. since it had all been a prepaid package. They apologized profusely and transferred luggage, gave us a taxi voucher, etc. They really took care of the problem.

I do hope they are planning a complete refurbishment. I would love to put this resort back on our list of places to stay in the future.
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Old 01-19-2009, 10:52 AM   #906
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Wow that was really nice of them regarding the switch. Housekeeping should have done a better job though. It seems that some crews must do a more thorough job than others do. Do they have different crews for each building?
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Old 01-20-2009, 07:21 AM   #907
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Wow that was really nice of them regarding the switch. Housekeeping should have done a better job though. It seems that some crews must do a more thorough job than others do. Do they have different crews for each building?
I know they each have their own 'sections' but I don't really know how they split it up. It's a huge resort, so I know things can't be perfect all the time.
Everything worked out in the end, I just now agree with those before me who have mentioned that this resort is in need of a refurbishment. Hopefully that is already in the works, though!
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Old 01-20-2009, 07:30 AM   #908
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Does anyone know how far in advance they announce they will do a refurb?
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Old 02-09-2009, 03:18 PM   #909
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Old 02-09-2009, 03:36 PM   #910
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Does anyone know how far in advance they announce they will do a refurb?
I would like to know this as well!
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Old 02-09-2009, 08:55 PM   #911
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Really wanted to stay in the Toy Story section for my son's 5th bday in Dec 09 but now I am really rethinking it because of the above post Would LOVE to know if they are planning a refurb!
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Old 02-10-2009, 08:02 AM   #912
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Quote:
Originally Posted by emh1129 View Post
Hi guys.
We just got back from an 11 night stay.
We planned to stay at All Star Movies for the whole 11 nights, but ended up switching after five nights.
First, we have loved Movies in the past. We've stayed there twice (Jan 2007 and Dec 2007).
But this trip was less than magical. We stayed in a preferred room in the Toy Story section and the room was really in need of refurbishment. There was a large stain on the rug, the back of the door hinges were completely rusted over (not a big deal, but certainly not pretty), paint was peeling along parts of the outside building/railings, dust/crumbs in the corners, and things in the room just looked really worn and old.

People were smoking all over the place- completely ignoring the designated smoking sections (this is a problem all over Disney to be sure, but seemed especially bad here).

And there must have been some large foreign groups there because there were teenagers jumping all over the "toys" in Andy's Room courtyard early in the morning- and they were very loud.

The last straw was the black mold that we found in the bathtub, though (or, I should say.. that my 11 month old found ).
So we moved to Port Orleans Riverside and found it much more relaxing.
I wish I could have reported back differently, but this time we just didn't feel the magic there.

I really do love the theming at this resort and hope that they are planning a complete refurbishment in the near future, because we do love the larger-than-life icons throughout this resort.

Sorry you had such a bad experience this time as the movies resort. We stayed there in June 2007 and could not have asked for a better experience. Housekeeping was phenomenal.
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Old 02-10-2009, 09:41 AM   #913
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Requests

Hello all-
We are staying at ASMo in April and are very excited. At least I am, kids don't know yet. I love the disboards, I have learned so much! It's amazing all the information a person can get from this place! Anyway, I have a couple questions that maybe someone could help me with??

We are doing a fridge swap, but now I am unsure if there will be room for a fig, along with a stroller, stuff....... everything else in the room. Is there room for a smll fridge to tuck in somewhere or should we skip it?

We are bringing our own pillows (we're all picky about our pillows) but is there anything else that we should really remember for the room? I have a night lite, snacks, little gifts from "tinkerbell", what am I missing?

I have heard about family signs to put on your door, but I am not sure how this would work. I'm sure Disney would not appreciate tape adhesive on their doors. Some people mention magnets, but are the doors metal??

Does everyone leave "mousekeeping" tips for housekeeping? We are not frequent travelers, but we have never left housekeeping a tip before. Resturants & hairdresser yes, but not housekeeping. What do people leave and do you get a cleaner room? better housekeeping? do they make towel animals only if you tip??

One more question, our twins will have been potty trained for almost a year when we visit, but they will be under the age of 3. Will they be required to wear swim diapers at the pool? We visited a water park last month and I had to buy them at the water park for $3 a piece! The kids were not happy to wear them, especially since they don't even use diapers at bedtime!

Thanks for your help/advice. I love the planning part of the trip and I don't want to forget anything.

By the way, did I mention how awesome the Disboards are?????
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Old 02-15-2009, 01:56 PM   #914
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Tinkermom23,
We just got back from ASMo last night and had a great time. I can't answer all of your questions, but will respond to what I can.

We did leave tips for the mousekeepers. I made up daily envelopes ahead of time, and let DD4 decorate them with Disney stickers. DH said what for? What are they going to do aside from bring towels? The one secret I managed to keep before this trip (aside from riding up front in the monorail) was about mousekeeping and the towel animals. Tips aren't supposed to make a difference in whether you get them, from what I hear, but we were happy with mouskeeping in general and so I was glad that we had our envelopes and my only regret is that I didn't fill them with a little bit more. Not related to the tips, but we got animals almost every day, and the one day we didn't, mousekeeping must have been extra busy because our room was cleaned a little later than usual, but still DD's lovies were arranged with the pillows in a nice little setup. There was a bow in the toilet paper and our toiletries were lined up neatly on the sink. We were more than pleased with our mousekeeper. I did find a very tiny bit of mildew on our shower curtain, but we had Clorox wipes with us so I just wiped it off with one swipe. I think it was in a part of the shower curtain that no one would see while cleaning, unless he or she happened to stand inside the shower to clean, so I don't fault our mousekeeper for that. I know how hard it is to keep mildew down in the South. It's a constant battle for me at home.

We did bring our usual car full of "stuff" on this trip. And still fit in the fridge with no problem. We didn't have a stroller, but I think if we could fit in all our junk, anyone could.

The food court is wonderful. I wanted one of those cheese danishes for breakfast this morning, but we're home now.

There's really not much I would change there, other than have them have a few more luggage carts around for those of us that drive down and arrive with stuff scattered around the car (meaning we prefer to do it ourselves rather than have anyone haul up our stuff.) I did ask luggage services to move our fridge swap fridge to the next swapper's room at the end of our stay. I called and thought it might be a bit of a hassle or we'd have to sit around in the room for the next hour waiting for someone. The LS person who answered my call just said, "sure!" and that she'd send someone right up. And a few minutes later, a friendly CM was there to take it over. Such nice customer service!

When can I go back?
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Last edited by wishing4PA; 02-16-2009 at 04:15 PM. Reason: added part in italics to clarify that the tips were not related to the towel animals -- we tipped for general good service
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Old 02-16-2009, 08:34 AM   #915
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Tinkermom23,
We just got back from ASMo last night and had a great time. I can't answer all of your questions, but will respond to what I can.

We did leave tips for the mousekeepers. I made up daily envelopes ahead of time, and let DD4 decorate them with Disney stickers. DH said what for? What are they going to do aside from bring towels? The one secret I managed to keep before this trip (aside from riding up front in the monorail) was about mousekeeping and the towel animals. Tips aren't supposed to make a difference in whether you get them, from what I hear, but we were happy we had our envelopes and my only regret is that I didn't fill them with a little bit more. We got animals almost every day, and the one day we didn't, mousekeeping must have been extra busy because our room was cleaned a little later than usual, but still DD's lovies were arranged with the pillows in a nice little setup. There was a bow in the toilet paper and our toiletries were lined up neatly on the sink. We were more than pleased with our mousekeeper. I did find a very tiny bit of mildew on our shower curtain, but we had Clorox wipes with us so I just wiped it off with one swipe. I think it was in a part of the shower curtain that no one would see while cleaning, unless he or she happened to stand inside the shower to clean, so I don't fault our mousekeeper for that. I know how hard it is to keep mildew down in the South. It's a constant battle for me at home.

We did bring our usual car full of "stuff" on this trip. And still fit in the fridge with no problem. We didn't have a stroller, but I think if we could fit in all our junk, anyone could.

The food court is wonderful. I wanted one of those cheese danishes for breakfast this morning, but we're home now.

There's really not much I would change there, other than have them have a few more luggage carts around for those of us that drive down and arrive with stuff scattered around the car (meaning we prefer to do it ourselves rather than have anyone haul up our stuff.) I did ask luggage services to move our fridge swap fridge to the next swapper's room at the end of our stay. I called and thought it might be a bit of a hassle or we'd have to sit around in the room for the next hour waiting for someone. The LS person who answered my call just said, "sure!" and that she'd send someone right up. And a few minutes later, a friendly CM was there to take it over. Such nice customer service!

When can I go back?

Thank you so much for the info. Now I really can't wait! Sounds like you had a great trip!!
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