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Old 04-26-2004, 06:34 PM   #46
Dean
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IMO, they should not be cancelling unilaterally in this situation. Let the company have what's open then entice those already booked to change. As a minimum, tell the non charter group what's going on and give them the choice of changing then they can give those additional cabins to the charter. I suspect most people would change or cancel rather than putting up with a large group they have no connection with.
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Old 05-05-2004, 10:09 AM   #47
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UPDATE!

I sent a letter (via e-mail) to DVC member services and copied it to DCL. I basically explained the situation, told them we were okay with the outcome and that the cast member we dealt with was great but that we were still disappointed that we had to pay the extra points. I noted that others on this same cruise had been moved and their AP or other discount rates at on-site hotels had been kept intact, even though in some situations the rate not longer applied. I asked that we be treated no differently as DVC members.

I received a response within two days from Scott Lish, a "Member Satisfaction Manager" who explained to us the situation with our priority waitlist on the Boardwalk view. He also agreed that the DCL compensation was fair, but that they should move some on the points, so they gave us half the points difference for the weekend back! It's only 13 points, but it's the principle of the thing for me. I thanked him profusely for not only the compromise but for responding so quickly and directly. I'm quite happy with the outcome.
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Old 05-05-2004, 10:23 AM   #48
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Re: UPDATE!

Quote:
Originally posted by WDWguru
..........(snip).............. I'm quite happy with the outcome.
And in the end, that is all that matters. Thanks for the update and here's hoping you have a wonderful trip. Good luck with that waitlist, too!

Best wishes -
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Old 05-05-2004, 12:36 PM   #49
lenshanem

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Glad everything worked out for you WDWguru.
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Old 05-05-2004, 03:49 PM   #50
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Re: UPDATE!

Quote:
Originally posted by WDWguru
I sent a letter (via e-mail) to DVC member services and copied it to DCL. I basically explained the situation, told them we were okay with the outcome and that the cast member we dealt with was great but that we were still disappointed that we had to pay the extra points. I noted that others on this same cruise had been moved and their AP or other discount rates at on-site hotels had been kept intact, even though in some situations the rate not longer applied. I asked that we be treated no differently as DVC members.

I received a response within two days from Scott Lish, a "Member Satisfaction Manager" who explained to us the situation with our priority waitlist on the Boardwalk view. He also agreed that the DCL compensation was fair, but that they should move some on the points, so they gave us half the points difference for the weekend back! It's only 13 points, but it's the principle of the thing for me. I thanked him profusely for not only the compromise but for responding so quickly and directly. I'm quite happy with the outcome.
WOW! That is great. It just goes to show it never hurts to send the letter. Good job WDWguru.
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