DVC RESALES
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Old 04-23-2004, 10:44 AM   #31
KNWVIKING
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todsue99 ....

.... I agree that is all about money, as is every business. But if the motivation was pure greed, the DCL/Disney would not even attempt to compensate the bumped cruisers. They're not bound to do anything more then the fine print says they have too. They also don't need to bring balloons & a Pooh to a sick little girl.
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Old 04-23-2004, 11:50 AM   #32
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Quote:
Originally posted by lenshanem
I hope to read they discounted these people's cruises that have to be rebooked. Has anyoen heard?
If you check out the thread Nick linked to in the original post, several of us have posted over there with information on what they have done for us. In our case, they booked us on a 4-day cruise for no more points and gave us $100 in each of our two staterooms in onboard credit. But, we had to move our BWV stay to over a weekend rather than the weekdays we had before, and we lost our Boardwalk view guarantee. They wouldn't discount the points for us, so we're having to borrow for the difference in the weekend days, but we are on a priority waitlist to get our view back.

I do plan to write a letter to DVC to try and push the points issue. I realize it's DCL's fault and not theirs, but had we been in a regular resort room on cash the rate would not have changed on us.
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Old 04-23-2004, 12:26 PM   #33
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KNWVIKING....

KNWVIKING,

Point taken. You are correct. Disney does do the little things that brings us back all the time. Sorry about sounding so negative, it has been awhile since I have seen Micky and his friends.

All I was trying to say is that I think Disney did this to make more money. I also think they did a pretty good job of setting things straight with at least one person (WDWguru) we know about anyway(I hope they did for everyone). It just hard to believe some people are shocked by it. It all revolves around money one way or another. They want to make sure that the people who were on that cruise are happy so they will cruise with them again and make money. Now all that being said if it were me on that cruise I would be a very unhappy camper. I just hope WDWguru and others have a great time on their trip.

WDWguru....it can never hurt to sent a letter to DVC, you never know what might happen. I would cc DCL and maybe Disney themselves so everyone understands. Just thought.
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Old 04-23-2004, 05:32 PM   #34
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Changing vacation plans is no fun, but it sounds like DCL is trying to make things right. Think of the poor CMs that had to handle the front lines with the cruise guests on this one!

As far as points are concerned, it would not bother me if DVC waived the higher points in a circumstance such as this. It would be the perfect way to help restore the magic. And with DVC and DCL both in the same operating division I suspect it could be done.
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Old 04-23-2004, 05:44 PM   #35
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***"As far as points are concerned, it would not bother me if DVC waived the higher points in a circumstance such as this."***

I'm not certain it can be done. The occupancy of the resort is basically a mathematical formula using all the points. You can't simply add points. Now, if we're talking just a handfull of people,maybe DVC could sacrifice some of their cash ressie points. But I have no idea how many people & how many points we're talking about.
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Old 04-23-2004, 06:43 PM   #36
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Quote:
Originally posted by KNWVIKING
***"As far as points are concerned, it would not bother me if DVC waived the higher points in a circumstance such as this."***
Actually, there's no reason why DVC would have to absorb the cost of providing the accommodation. Let DCL "rent" the extra points from the DVC/CRO inventory to make up the difference between the weekend and week night point cost. There are plenty of points available from member trades, etc. and these normally get converted into cash-producing reservations.

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Old 04-23-2004, 09:56 PM   #37
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Originally posted by TnRobin
Keep in mind this is exactly what they did to the people who had booked with cash for the cruise that ultimately became the DVC Member's Cruise. So this same thing was done in the past to accomadate DVC.
Interesting point Robin...thanks for the info

cheers
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Old 04-24-2004, 08:28 AM   #38
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WDWGURU, the points accounting works out pretty well for what you got. Still, if you are in a 2 BR cabin, you'll be out likely a few more points underr the new plan than under your reserved reservation. It seems to me that DCL did more for those cancelled for the Norwalk virus but it was last minute. Enjoy your stay.
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Old 04-24-2004, 12:41 PM   #39
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Dean, I agree it's pretty fair. We actually have two cabins, a cat 6 and a cat 11. We figure it's costing us about $150 more, but we're also getting an extra day on the cruise (which you have to figure includes food) for five people for that amount.

I guess it's just the principle of the points thing that bugs me. I would like to think DVC, even though it's not their fault, would want to help out a member in this unfortunate situation. That said, I understand it and if nothing else happens we're okay with that.
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Old 04-24-2004, 04:58 PM   #40
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[i]I guess it's just the principle of the points thing that bugs me. I would like to think DVC, even though it's not their fault, would want to help out a member in this unfortunate situation. That said, I understand it and if nothing else happens we're okay with that. [/B]
I don't think there's anyway DVC could do anything other than refund your points to full use, which I'm sure they'd do. They would have NO option of giving you the rooms for cheaper points. OTOH, if it was cash, you could likely keep the same rate even if it was supposed to be higher.
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Old 04-26-2004, 11:21 AM   #41
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I am sometimes amused by many posters slamming Disney for trying to increase profitability. (I agree this probably wasn't the best move in the world for the individual cruiser). There can be no other reason for DCL bumping individuals to make room a whole charter. Disney is smart enough, I hope, to have done the math that even after having to compensate those you bump they will still make more money via the charter. Airlines do this daily, overbook flights then bump folks, it really is about money.
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Old 04-26-2004, 03:35 PM   #42
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Quote:
Originally posted by Mickmse2002
I am sometimes amused by many posters slamming Disney for trying to increase profitability. (I agree this probably wasn't the best move in the world for the individual cruiser). There can be no other reason for DCL bumping individuals to make room a whole charter. Disney is smart enough, I hope, to have done the math that even after having to compensate those you bump they will still make more money via the charter. Airlines do this daily, overbook flights then bump folks, it really is about money.
I hope some of that profit goes toward building an additional ship!
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Old 04-26-2004, 03:37 PM   #43
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I don't think anyone is arguing with the financial sense here, but the moral sense. Was it "right" to do such a thing?

Yes, they are a business and must do what makes business sense. However, no company in the customer service business would be around long by doing this very often. Nobody in their right mind would book a cruise on a line that regularly displaces individual customers to accommodate charter groups. They still could have made their money if they had simply made the charter book a date not already open to the public.
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Old 04-26-2004, 05:20 PM   #44
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They still could have made their money if they had simply made the charter book a date not already open to the public.
The problem with that is that people book cruises years in advance. There was a poll on the Cruise Board asking how far in advance people booked their seven day cruise. About 73% of the people said it was 10 or more months in advance, including over 10% that said more than 19 months.

No company could arrange a charter that far ahead of time. So if DVC only allowed a cruise to be chartered if it was unbooked, they would never do any chartering. Now that might not be a bad thing for us customers. But most cruise lines do have the occasional charter, and it seems to me that DCL did about the best it could to minimize disruption.
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Old 04-26-2004, 05:25 PM   #45
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I would think most companies large enough to plan such an elaborate event would also do so several months, if not more, in advance. However, I'm willing to compromise. Rather than block charters from purchasing a cruise already open to the public, why couldn't DCL set aside a certain number of dates per year for charters? Within a certain time period, if nobody had chartered the boat, then it opens up to public booking.
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