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Old 07-16-2014, 12:14 PM   #1
melios333
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I got an attitude when I called to link my voucher to MDE

Has anyone else, bought their tickets thru expedia or parksavers, and when calling to get them linked to MDE got a lecture on how they don't know what vouchers are if you didn't buy them thru disney? I felt scolded.

I didn't tell her when I bought them, I gave her the number and she said "oh, you just bought these today, you need to call back on friday" I didn't tell her I bought them today, and while the email did say it could take up to 48 hours, but I looked and other people said they called shortly after and it worked.

Has anyone else had this kind of experience? Usually the cast members on the phone are helpful and nice so I'm surprised to have had this experience (I regret not telling her I wouldn't have to buy them elsewhere if dvc members got a regular ticket discount, but I held back)

So now I'm going to wait until Friday, but I'm a little turned off by the attitude.

Has anyone else ever had an experience like this?
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Old 07-16-2014, 12:16 PM   #2
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It's pot-luck when calling any call center, WDW included.

"Phone CM's" do not necessarily represent the opinions of WDW, in general…
and really don't have any knowledge of WDW operations.

Call again (and a again, and again,) and you'll get a different Phone CM who likely will not have the same opinions or attitude.
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Old 07-16-2014, 12:24 PM   #3
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Quote:
Originally Posted by melios333 View Post
I'm a little turned off by the attitude.
Let it Go.

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Old 07-16-2014, 12:29 PM   #4
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Quote:
Originally Posted by ghtx View Post
Let it Go.

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Old 07-16-2014, 12:30 PM   #5
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So you bought the tickets today, the email says it might take up to 48 hours to link and you're upset because a CM told you would would have to call back in 48 hours? I don't see why you're upset unless she had a "tone" to her voice.

If she had said in a disdainful voice;

"You have to call back on Friday since you bought discounted tickets to save a few bucks, you cheapskate"--THEN I would have a problem.
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Old 07-16-2014, 12:36 PM   #6
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I didn't necessarily care about calling back, It was the diatribe I got about not getting them thru disney "if you had bought them from disney then you would have the right numbers on them and I would know what you are talking about"

This was before I gave her the number, and when I gave her the number, she didn't ask if I got them today, She told me I got them today. There was tone.

I'm more wondering if this is a common situation for people that buy tickets from other sources since I have always bought from disney in the past but decided to try an save 60 bucks.
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Old 07-16-2014, 06:30 PM   #7
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I don't think that is a common situation or response. But there will always be overzealous CMs who think they are somehow helping their employer's bottom line by stopping perceived "cheaters" (most usually encountered when upgrading third party tickets). Those CMs are just misinformed. And not very frequently encountered.
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Old 07-16-2014, 06:45 PM   #8
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Quote:
Originally Posted by melios333 View Post
I didn't necessarily care about calling back, It was the diatribe I got about not getting them thru disney "
I was not suggesting that you call back.

I was indicating that with each separate call, a guest would encounter a different phone CM.

That CM would bring with her/him a set of biases and attitudes.
Those would affect the tenor of the call.

You happened to get a doozy of a "bad attitude phone CM."

The next time you call (if ever) you'll get a different CM.
Maybe one with a cheery disposition and not one whose car was just rear-ended that morning.

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Old 07-16-2014, 07:03 PM   #9
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She likely had multiple people like you today who all ignored the email about waiting 48 hours.

These people are human and due to frustration just like everyone.
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Old 07-16-2014, 07:09 PM   #10
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sorry you had to deal with a crabby cast member. Last time I called I'm sure the cast member was rolling her eyes. My reason for calling involved DME. I tryed to make a few jokes to lighten the mood then there would be silence and when she did talk she was crabby. I can understand why you are upset you call expecting a person to be in a good mood. But they are human and have bad days though I think your cast member was crabbier then mine.
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Old 07-16-2014, 07:24 PM   #11
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Well, you can always let them have it during the surveys at the end of the call.
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Old 07-16-2014, 07:52 PM   #12
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I work in customer service, and while I and most of my coworkers try to be friendly for every call, we're human too. We often get cursed at, attacked and insulted, and when we can't give someone what they want, they accuse us of being rude. Not saying that's what happened here, but it is a very stressful job, and you have no idea what that rep had to deal with already that day before you called and asked her to do something that she couldn't do.
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Old 07-16-2014, 08:10 PM   #13
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Quote:
Originally Posted by sethschroeder View Post
She likely had multiple people like you today who all ignored the email about waiting 48 hours.

These people are human and due to frustration just like everyone.
Meh, I don't buy that as justification for this person being rude. That is her job. So if she gets 1,000 calls a day about the same issue then she should be respectful and polite about that issue all 1,000 times.

I do agree that CM's are human and that customer service in general can be hit or miss but this post just treaded a little close to blaming the OP for the CM's poor attitude.
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Old 07-16-2014, 11:15 PM   #14
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Originally Posted by DorianDonP View Post
Meh, I don't buy that as justification for this person being rude. That is her job. So if she gets 1,000 calls a day about the same issue then she should be respectful and polite about that issue all 1,000 times.
It must be nice to be perfect.

I don't see anything in what the CM said that was bad. The OP calls it a 'diatribe', but I don't see anything that qualifies as that. It is perfectly logical that a Disney CM would not be as familiar with tickets bought from another source outside their own company. And being told to call back when the OP already knew when they were calling too soon is not rude. Plus, we only have one side of the story, so I don't think we should cast stones.
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Old 07-17-2014, 07:44 AM   #15
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I've called WDW Dine for many, many years and 99% I get wonderfully nice, kind and helpful CM's.

Unfortunately, you get the 1% every now and again. A few day's before Christmas I'm in NYC and the website goes down and it is my 180 day's out but I know exactly what I want and when. I call and got the worse CM after 20 minutes and me loudly yelling my CC# on Fifth Avenue 3 times my DH grabbed the phone and said we have to go in for Mass. I screen shot the time and emailed it to WDW along with the 8 minute phone call that got the job done an hour later.

I may have been the 100th phone call that day because the website was down but I have been in customer service jobs for 30 years. I know a bad attitude when I hear it.
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