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Old 06-11-2014, 10:31 PM   #1
Mhahnster
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Eta on welcome letter?

HHI shows our transfer of ownership recorded in public record on 5/12. We passed rofr before that around beginning of May. Any ideas when we will see welcome letter for our add on?
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Old 06-11-2014, 11:48 PM   #2
Msmithmd
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I'm not sure you ever do see the letter for an add-on. Check your online account and see if the points are there. Call member administration if not- they should have been there by now.
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Old 06-12-2014, 12:04 AM   #3
disneynutz


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We never received a letter, the contracts and points just showed up.

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Old 06-12-2014, 01:34 AM   #4
Minniesgal
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We have 4 contracts never received a welcome letter
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Old 06-12-2014, 05:10 PM   #5
Mhahnster
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I called member administration today. They told me they never received any transfer documents from the broker. So, it's back to the broker to figure out what was missed.

As a side note, we received a welcome letter with our first purchase, which included our member id. The broker says we should get another letter for the add on.
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