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Old 05-23-2014, 02:42 PM   #1
Lollipop's Mom
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Question about using a TA...

I have never used a TA as I like control of my reservation, but since I booked Hawaii and its $$$$ I wouldn't mind getting some good OBC out of it.
If I use a TA can I still log into my cruise on DCL and make payments, or do all payments have to go through the TA?
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Old 05-23-2014, 02:45 PM   #2
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I have no clue, but this is an excellent question, so will be following this thread
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Old 05-23-2014, 02:52 PM   #3
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I have Tracey at Dreams Unlimited. I make my payments to their website but they are quick to update on my DCL reservation. Tracey is always quick to respond and makes any changes efficiently. I have had her change my dining time and my room. She has it done within the day. This is the second time I've used Tracey and I have nothing but good things to say (and a $200 OBC!)
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Old 05-23-2014, 02:54 PM   #4
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We have used Jo at small World vacations and love the on board credit. You do make all your payments through the agent but I log onto Disney cruise all the time to make Palo reservations and excursions. Good luck!
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Old 05-23-2014, 02:55 PM   #5
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Quote:
Originally Posted by Lollipop's Mom View Post
I have never used a TA as I like control of my reservation, but since I booked Hawaii and its $$$$ I wouldn't mind getting some good OBC out of it. If I use a TA can I still log into my cruise on DCL and make payments, or do all payments have to go through the TA?
We did a vgt rate for this cruise, so we paid in full at booking. She handled all of the booking details which was nice since this is our first cruise. We were able to get the Disney visa OBC, plus the ones offered by our TA. So, I don't know if you can make payments, but I do know you can still login to the DCL website and do your own online check in, book excursions, etc.

I can only assume the TA has to make all the payments though as that was the case when we used ours at WDW. We could do everything except make payments or make changes to our actual hotel reservation. Our TA was awesome though and even entered $3000 worth of gift cards ($50 increments) to our WDW reservation. I am a complete control freak, but have enjoyed using a TA for getting good deals and bonus spending money . Good luck!
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Old 05-23-2014, 02:56 PM   #6
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You have to make payments through the TA. You can look as some things online but you have no control to make any changes and you can't see some stuff until you've made the final payment.
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Old 05-23-2014, 05:34 PM   #7
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You have to make your payments to the TA, but as soon as you have your reservation number you can log into the DCL site for all the planning tools. I used Lucy at Small World and it was so painless and I got my OBC and I didn't have to stress! I am like you, and like to have control, but for once, it felt great to have someone else do the "work"
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Old 05-23-2014, 11:11 PM   #8
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We booked through Triple A. Our travel agent took our payment, gave advice as far as best port excursions, who to contact for transfers from the airport to the port and back, etc. She also set up our preferred dining seating, etc.She gave us a reservation no. and from there we set up our own port excursions, completed forms, arranged a Disney call for my son, etc. She was there to answer questions but we had the freedom to access the cruise website and choose what we wanted to do. The bonus was that through Triple A, we received a 100.00 credit for onboard photos. We came away with great 8 by 10 character shots with out son, family shots with characters, Pirate Night shots of our son and Pirate Mickey, etc. Beautiful photos that we did not have to pay for!
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Old 05-23-2014, 11:35 PM   #9
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Booked thru Costco and everything needs to be done thru Costco BUT I can log in to DCL and see everything..... So far they have been very very easy to deal with our requests and changes.

We get a $500 Costco Gift Card (think Gas or food) when we get home from our cruise.
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Old 05-23-2014, 11:38 PM   #10
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Quote:
Originally Posted by Lollipop's Mom View Post
I have never used a TA as I like control of my reservation, but since I booked Hawaii and its $$$$ I wouldn't mind getting some good OBC out of it.
If I use a TA can I still log into my cruise on DCL and make payments, or do all payments have to go through the TA?
Yes, any money matters must go through the TA.

You can, however, still access your reservation, and book your excursion/adult dining/spa yourself(or you can direct your TA to do it for you).
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Old 05-23-2014, 11:56 PM   #11
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Quote:
Originally Posted by harrisb1964 View Post
We booked through Triple A. Our travel agent took our payment, gave advice as far as best port excursions, who to contact for transfers from the airport to the port and back, etc. She also set up our preferred dining seating, etc.She gave us a reservation no. and from there we set up our own port excursions, completed forms, arranged a Disney call for my son, etc. She was there to answer questions but we had the freedom to access the cruise website and choose what we wanted to do. The bonus was that through Triple A, we received a 100.00 credit for onboard photos. We came away with great 8 by 10 character shots with out son, family shots with characters, Pirate Night shots of our son and Pirate Mickey, etc. Beautiful photos that we did not have to pay for!
I've used AAA our last 3 bookings and got the photo package credit which was great! However, my TA called DCL twice on this matter (called end of March and mud-April) and DCL does NOT do the photo credit anymore. Made me so sad! If this has changed, please let me know!

I booked online for Wednesdays opening prices and am strongly considering switching to Dreams Unlimited for the OBC (heard it may be lower than the website cuz I didn't initially book thru them) and the cabin gift!
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Old 05-24-2014, 12:16 AM   #12
harrisb1964
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We sailed in Feb. 2014 and got the photo credit. No more photo credits with DCL? Makes me very sad.
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Old 07-28-2014, 01:34 AM   #13
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Quote:
Originally Posted by harrisb1964 View Post
We booked through Triple A..... The bonus was that through Triple A, we received a 100.00 credit for onboard photos. We came away with great 8 by 10 character shots with out son, family shots with characters, Pirate Night shots of our son and Pirate Mickey, etc. Beautiful photos that we did not have to pay for!
Wow I also used AAA and I got nothing. When I asked about OBC all I got was a blank stare. And I sent in a request last Thursday and I'm still waiting on a response.

After this experience I will NEVER use a TA again. But it's because I'm a control freak too. If I want to make mods on a weekend I want to do it then. Not wait for M-F business hours!
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Old 07-28-2014, 10:38 AM   #14
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Wow I also used AAA and I got nothing. When I asked about OBC all I got was a blank stare. And I sent in a request last Thursday and I'm still waiting on a response.

After this experience I will NEVER use a TA again. But it's because I'm a control freak too. If I want to make mods on a weekend I want to do it then. Not wait for M-F business hours!
I don't believe AAA is offering anything for DCL cruises any more. They used to offer a photo package, but I heard there were problems renewing the TA contract between AAA and DCL, which essentially means AAA is not getting as much commission for DCL cruises - therefore no perks.

There are lots of other TAs, some with much more valuable offers than what AAA offered. Shop around. Some have evening/weekend access as well. Just make sure you get someone who knows DCL well, and who can/will communicate in your preferred manner (email, phone, back-up coverage, etc.).

Enjoy your cruise!
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Old 07-28-2014, 12:01 PM   #15
Ariel484
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Payments go through TA. I just booked onboard last week and they wouldn't let me attach my TA then and there for some reason (CM mistake or a new policy? ) so I needed to fill out a form when I got home authorizing my TA to take over my bookings.

Before I filled the form out, when the bookings were just through Disney, there was a link online where I could make a payment. The TA has taken over our booking (the process to transfer it over to her was a little annoying, but quick) and that link is no longer there. So I need to shoot her an email whenever I want to make a payment.
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