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Old 05-08-2014, 05:27 PM   #1
jcjen519
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I'm guessing this is thanks to free dining?

I have been trying since Monday night to get through to a disney rep to make a change to my reservation that starts in like 3 days. I've been on hold for 30 min - an hour each time and had to hang up for one reason or another and once i accidently hit the end button on my phone

Never experienced this before! I noticed free dining and a room only offer have appeared in the last few days. Anyone know from past experience about when the call volume usually goes down after discounts are announced?

thanks for any input!
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Old 05-08-2014, 05:33 PM   #2
Drinehart811
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I waited on hold for about 2 hours 10 minutes this morning. Yeah, it's because of the new offers. The guys I talked to said it had been like that for about the last 5 days
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Old 05-08-2014, 05:40 PM   #3
Disneylover99
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Try calling later in the evening. You will probably still have to wait on hold for the next week or so, but waits are generally shorter later in the evening. Well, that's my experience anyways. Hope you get through soon!
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Old 05-08-2014, 06:00 PM   #4
Mikeyjtecumseh
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Not many too. Left. Good luck. I was on hold for 70 min yesterday.
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Old 05-08-2014, 06:09 PM   #5
pigletgirl
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I was on hold for 35 min this afternoon. Be patient.
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Old 05-08-2014, 06:56 PM   #6
jcjen519
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trying to be patient. been on hold now for 43 minutes ....attempt number 2 or 3 today....something just usually happens around the half hour mark and I have to put the phone down. I've called every evening since monday.

Well I hope you guys looking for free dining manage to get what you want!

thanks for confirming my guess.
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Old 05-08-2014, 07:00 PM   #7
Drinehart811
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Quote:
Originally Posted by jcjen519 View Post
trying to be patient. been on hold now for 43 minutes ....attempt number 2 or 3 today....something just usually happens around the half hour mark and I have to put the phone down. I've called every evening since monday. Well I hope you guys looking for free dining manage to get what you want! thanks for confirming my guess.

Good luck! I just put mine on speaker and did what I needed to do while I was waiting!
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Old 05-08-2014, 07:14 PM   #8
rachelp6
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I called this afternoon to see if I had a pin code and had hardly any wait. Less then 5 min
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Old 05-08-2014, 07:20 PM   #9
Globalfootprint
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When you get through select new reservation and when it asks you to put your phone number in just say your International... thats what I did and I got straight through and they fixed my reservation.
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Old 05-08-2014, 07:37 PM   #10
buteraa
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I just called

I was only on hold for about 15 minutes....Earlier I tried and hung up after holding for 45 minutes
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Old 05-08-2014, 07:41 PM   #11
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Quote:
Originally Posted by jcjen519 View Post
trying to be patient. been on hold now for 43 minutes ....attempt number 2 or 3 today....something just usually happens around the half hour mark and I have to put the phone down. I've called every evening since monday. Well I hope you guys looking for free dining manage to get what you want! thanks for confirming my guess.
This is exactly why IMO Disney needs to join the 21st century and enable changes to be made online. Not being able to do so in. 2014 is inexcusable.
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Old 05-08-2014, 07:43 PM   #12
disnut1149
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I waited about 45 min and finally got through. Just wanted to add a day to my trip in Sept. I told the CM that it was better when they used to give you an estimated wait time. This way you would know if you would want to hold that long.
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Old 05-08-2014, 07:59 PM   #13
jcjen519
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Quote:
Originally Posted by kastoney View Post
This is exactly why IMO Disney needs to join the 21st century and enable changes to be made online. Not being able to do so in. 2014 is inexcusable.
I agree. It would make things so much easier and probably even make it more likely people would add on to their trips. I play around with dates and resorts after initially booking all the time. If I had more flexibility online and didn't have to bother to call I think I'd probably put even less thought then I do now into tacking on an extra day
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Old 05-08-2014, 08:03 PM   #14
jcjen519
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Quote:
Originally Posted by disnut1149 View Post
I waited about 45 min and finally got through. Just wanted to add a day to my trip in Sept. I told the CM that it was better when they used to give you an estimated wait time. This way you would know if you would want to hold that long.
agreed. being told wait time helps too. the way it is now...i keep thinking somoenoe will pick up any minute. its been 1 hour and 57 minutes. I can't give up now!
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2015 June 6 days akv- club level March- 9 days Boardwalk villas spring break January GF RPC and disney dream 2014: December: YC CL, 12/12 dream concierge, 10 days AKV-CL October 3 days Grand Floridian Halloween Party TripJuly: 4 days boardwalk villas/Boardwalk Inn club level June -1 day OKW, 8 days GF RPC May - 4 days GF RPC march-April - 10 days Poly cl/ 2013: Bay Lake Tower TPV, fantasy concierge, bc cl, poly cl (2x), gf sl, vero beach resort 2012 - Vero beach resort, OKW, Poly cl 2011 - Disney Dream and AKV- Kidani (our son's first disney trip) 2010 Disney's Vero Beach Resort 2009 Disney's Vero Beach Resort (our son's first vacation)
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Old 05-08-2014, 08:04 PM   #15
jcjen519
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Quote:
Originally Posted by buteraa View Post
I was only on hold for about 15 minutes....Earlier I tried and hung up after holding for 45 minutes
nice. I usually have really good luck too. I guess a long wait was coming sooner or later
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2015 June 6 days akv- club level March- 9 days Boardwalk villas spring break January GF RPC and disney dream 2014: December: YC CL, 12/12 dream concierge, 10 days AKV-CL October 3 days Grand Floridian Halloween Party TripJuly: 4 days boardwalk villas/Boardwalk Inn club level June -1 day OKW, 8 days GF RPC May - 4 days GF RPC march-April - 10 days Poly cl/ 2013: Bay Lake Tower TPV, fantasy concierge, bc cl, poly cl (2x), gf sl, vero beach resort 2012 - Vero beach resort, OKW, Poly cl 2011 - Disney Dream and AKV- Kidani (our son's first disney trip) 2010 Disney's Vero Beach Resort 2009 Disney's Vero Beach Resort (our son's first vacation)
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