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Old 02-14-2014, 10:41 AM   #76
tarak
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Quote:
Originally Posted by MomofDisneyLoversx3 View Post
Well, now I'm livid. At 1:30pm EST I called IPO. I was connected to someone @ BC/YC. He told me that he didn't see my reservations, but they could be pending a system update. He advised me against booking myself (irrelevant as the app kept crashing) as "the WL IPO was most likely working on them". At 3p. EST, I called back. This time I was connected to the AKL IPO. The CM was wonderful, but quickly discovered that NONE of my requests had even been processed. She obtained what she could, but only got 3 out of 6 ADRs!!! Eight hours after the ADR window opened, no one had even begun working on my ADRS! Why am I spending 10K plus just for the rooms when I don't get CL service? The last trip I was on I noticed several slips in service. This may be the straw. The Four Seasons or the Waldorf would gladly take my money I'm certain.

Thanks! Just needed to vent!
Yikes - I'm so sorry that happened to you. I'd be angry, too. Looks like I'll be setting my alarm for the early hours next Tuesday to make our ADRs instead of risking not getting what I want.
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Old 02-14-2014, 10:50 AM   #77
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Originally Posted by MomofDisneyLoversx3 View Post
Well, now I'm livid. At 1:30pm EST I called IPO. I was connected to someone @ BC/YC. He told me that he didn't see my reservations, but they could be pending a system update. He advised me against booking myself (irrelevant as the app kept crashing) as "the WL IPO was most likely working on them". At 3p. EST, I called back. This time I was connected to the AKL IPO. The CM was wonderful, but quickly discovered that NONE of my requests had even been processed. She obtained what she could, but only got 3 out of 6 ADRs!!! Eight hours after the ADR window opened, no one had even begun working on my ADRS! Why am I spending 10K plus just for the rooms when I don't get CL service? The last trip I was on I noticed several slips in service. This may be the straw. The Four Seasons or the Waldorf would gladly take my money I'm certain.

Thanks! Just needed to vent!
I am so sorry this happened to you! I would be very angry as well.

Your post makes me nervous because we always do our own ADR's but this time I am letting GF IPO do it for us. (ADR day is Monday). They have been very responsive to me, sending out the planning worksheet, commenting on my requests for what they think will "work better" and when I called today to provide my CC information, they told me to "sit back & relax" after expressing my hesitation in not doing it myself.

I hope they come through!
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Old 02-14-2014, 08:44 PM   #78
blackmamba10000
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If I'm doing a split stay and check out of the poly CL, how long do I have access to the lounge on check out day? We'll be checking in to another Disney Resort later on in the day.
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Old 02-14-2014, 11:46 PM   #79
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Thanks for all the positive thoughts. I wound up booking what I needed myself online except with cruddy times. I also sent a polite email stating my disappointment. By 9:30 am I had revieced an apologetic call, and had better times as well as all my ADRs. I just hated all the stress. This year had been sooooooo bad for myself and my family. I wanted a stress free vacation and was willing to NOT be OCD for a change. Yet I had to cause a stink! Oh well. Deep breath. I'll be in the AKL CL in 13 days. It's my moms first trip to a deluxe, my birthday, and a surprise trip for my kids. a bad day at wdw is better than a good day at work!!!
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Old 02-15-2014, 07:07 AM   #80
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Quote:
Originally Posted by MomofDisneyLoversx3 View Post
Thanks for all the positive thoughts. I wound up booking what I needed myself online except with cruddy times. I also sent a polite email stating my disappointment. By 9:30 am I had revieced an apologetic call, and had better times as well as all my ADRs. I just hated all the stress. This year had been sooooooo bad for myself and my family. I wanted a stress free vacation and was willing to NOT be OCD for a change. Yet I had to cause a stink! Oh well. Deep breath. I'll be in the AKL CL in 13 days. It's my moms first trip to a deluxe, my birthday, and a surprise trip for my kids. a bad day at wdw is better than a good day at work!!!
So glad it worked out for you in the end!!!
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PAST TRIPS:
JUL 1985 OFFSITE • JUL 1989 OFFSITE • MAR 2000 ASMO • SEP 2000 ASMU • SEP 2002 ASSP • NOV 2009 POP • FEB 2011 CBR • JUL 2012 WL CL • APR 2013 YC CL • SEP 2013 POFQ • AUG 2014 BC CL
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Old 02-15-2014, 07:48 AM   #81
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Originally Posted by blackmamba10000 View Post
If I'm doing a split stay and check out of the poly CL, how long do I have access to the lounge on check out day? We'll be checking in to another Disney Resort later on in the day.
It is my understanding that you can use the lounge the rest of the day! :-)
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Old 02-15-2014, 07:49 AM   #82
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Quote:
Originally Posted by MomofDisneyLoversx3 View Post
Thanks for all the positive thoughts. I wound up booking what I needed myself online except with cruddy times. I also sent a polite email stating my disappointment. By 9:30 am I had revieced an apologetic call, and had better times as well as all my ADRs. I just hated all the stress. This year had been sooooooo bad for myself and my family. I wanted a stress free vacation and was willing to NOT be OCD for a change. Yet I had to cause a stink! Oh well. Deep breath. I'll be in the AKL CL in 13 days. It's my moms first trip to a deluxe, my birthday, and a surprise trip for my kids. a bad day at wdw is better than a good day at work!!!
Ugh! So sorry for the stress and do glad you were able to work it all out. :-)
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Old 02-15-2014, 09:22 AM   #83
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Anyone having trouble communicating with YC/BC concierge? I sent my email 3 days ago, got the initial email response that someone will contact you in 48 hours and then nothing?
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March Break 2010: YC CL
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Aug 2014: Finally decided on CR AC TPV

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Old 02-15-2014, 09:39 PM   #84
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Anyone having trouble communicating with YC/BC concierge? I sent my email 3 days ago, got the initial email response that someone will contact you in 48 hours and then nothing?
That is odd. Usually they are pretty quick. I would resend. Sent from my iPad using DISBoards
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Old 02-15-2014, 09:45 PM   #85
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staying Poly CL in August

Question, are there juice boxes in the Poly CL lounge?? Thx!
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Old 02-15-2014, 09:56 PM   #86
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Question, are there juice boxes in the Poly CL lounge?? Thx!
In all the club level lounges you're going to see juice in large dispensers with cups. Those smaller coffee cup size have lids.

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My WDW Resort stays: Grand Floridian 2012, 2003, 2001, 1994 * Polynesian 2013, 2011, 2008, 2008, 2005, 2003 * Contemporary 2014, 2008 * Bay Lake Tower 2013 *Boardwalk 2014, 2013, 2006, 2004 * Wilderness Cabin 1998 * Dixie Landings 1999 * All Star Music 2001 * Caribbean Beach Resort 2012, 2002 * Animal Kingdom Lodge 2014, 2012, 2011, 2008, 2006, 2005 * Old Key West 2009, 2008, 2004, 2003, 2002 * Yacht Club 2014, 2013, 2012, 2010, 2002 * Beach Club 2014, 2012, 2011, 2008, 2003 * Swan 2006, 2005, 2003 * Pop Century 2014, 2013, 2012, 2009, 2008, 2007, 2006, 2005, 2004 * Art of Animation 2014 * Wilderness Lodge 2014, 2011, 2004, 2003 * Saratoga Springs 2015, 2007 * Port Orleans French Quarter 2014, 2013, 2004 * Coronado Spring 2014 *
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Old 02-15-2014, 09:57 PM   #87
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Quote:
Originally Posted by blackmamba10000 View Post
If I'm doing a split stay and check out of the poly CL, how long do I have access to the lounge on check out day? We'll be checking in to another Disney Resort later on in the day.
You can access the lounge all day on checkout day.

Sent from my iPhone using DISBoards
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My WDW Resort stays: Grand Floridian 2012, 2003, 2001, 1994 * Polynesian 2013, 2011, 2008, 2008, 2005, 2003 * Contemporary 2014, 2008 * Bay Lake Tower 2013 *Boardwalk 2014, 2013, 2006, 2004 * Wilderness Cabin 1998 * Dixie Landings 1999 * All Star Music 2001 * Caribbean Beach Resort 2012, 2002 * Animal Kingdom Lodge 2014, 2012, 2011, 2008, 2006, 2005 * Old Key West 2009, 2008, 2004, 2003, 2002 * Yacht Club 2014, 2013, 2012, 2010, 2002 * Beach Club 2014, 2012, 2011, 2008, 2003 * Swan 2006, 2005, 2003 * Pop Century 2014, 2013, 2012, 2009, 2008, 2007, 2006, 2005, 2004 * Art of Animation 2014 * Wilderness Lodge 2014, 2011, 2004, 2003 * Saratoga Springs 2015, 2007 * Port Orleans French Quarter 2014, 2013, 2004 * Coronado Spring 2014 *
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Old 02-15-2014, 10:59 PM   #88
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That is odd. Usually they are pretty quick. I would resend. Sent from my iPad using DISBoards
First email generated the auto reply, just not answered so I had to resend tonight and got a reply right away. Must have been overlooked. Regardless, got the itinerary planner, now time to plan!
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Nov 2005: Polynesian
June 2006: Disneyland Hotel
August 2007: DCL Land (POLY)/Sea(DWonder)
August 2008: Off Site Nickelodeon Hotel
March Break 2009: Contemporary Tower
March Break 2010: YC CL
August 2013 : Polynesian CL
Aug 2014: Finally decided on CR AC TPV

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Old 02-15-2014, 11:24 PM   #89
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I'm new here, but we stayed Club Level at the Wilderness Lodge last April and LOVED it!!! We're going back in May to stay CL again. It was Fantastic and I can't imagine staying in a standard room ever again!

I cannot say enough wonderful things about our experience. The staff was amazing! My kids (ages 10 and 6) loved having the lounge and it was so great having breakfast every morning and then beverages and snacks when we came back from the parks. If they didn't have something in the lounge we just had to ask and they would get it for us! The attention we received was beyond our expectations and more!
I wish I had taken more photos of the food because it was all so good!

I don't have the photos on my computer, but will post a link shortly.
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Old 02-16-2014, 06:43 AM   #90
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I'm new here, but we stayed Club Level at the Wilderness Lodge last April and LOVED it!!! We're going back in May to stay CL again. It was Fantastic and I can't imagine staying in a standard room ever again!

I cannot say enough wonderful things about our experience. The staff was amazing! My kids (ages 10 and 6) loved having the lounge and it was so great having breakfast every morning and then beverages and snacks when we came back from the parks. If they didn't have something in the lounge we just had to ask and they would get it for us! The attention we received was beyond our expectations and more!
I wish I had taken more photos of the food because it was all so good!

I don't have the photos on my computer, but will post a link shortly.
Agreed!

WL CL is absolutely fantastic! Glad you had a nice experience!
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PAST TRIPS:
JUL 1985 OFFSITE • JUL 1989 OFFSITE • MAR 2000 ASMO • SEP 2000 ASMU • SEP 2002 ASSP • NOV 2009 POP • FEB 2011 CBR • JUL 2012 WL CL • APR 2013 YC CL • SEP 2013 POFQ • AUG 2014 BC CL
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