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Old 02-02-2014, 09:04 AM   #1
Prose
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Random silly question about check-in photo

So this past October I was a little surprised that they didn't take a new photo of us at check-in.DD was 9 in the original photo, and will be almost 15 on our 2014 sailing. Can we just ask to have a new photo taken? It bugged her that every time she swiped her card her 'little kid' photo came up, and I want to make sure the facial recognition program catches all of our photos. Thanks!
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Old 02-02-2014, 09:37 AM   #2
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Sorry I can't answer that, but I am wondering the same thing! My kids were 8 when we first cruised and they didn't take a new photo on our next 2 cruises either. We are sailing in November and they will be 13 so I would hope they take a new photo!
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Old 02-02-2014, 10:48 AM   #3
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I am surprised they did not ask for a new photo, they did for my 18 yo even though they had a picture from 2 years earlier. BTW I am fairly sure the facial recognition comes from the first picture that shutters takes of you with the cruise date backdrop, not the security photo.
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Old 02-02-2014, 11:03 AM   #4
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I would just ask at check-in. The worst that could happen would be they say no.

I am also surprised they didn't take another picture. Especially since it had been more than a year or so.
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Old 02-02-2014, 11:46 AM   #5
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Yes they will

We just went in January and my daughter, now 21, asked for a new photo and they said sure. I asked if I could too and they said absolutely ... we could ask for a new photo each cruise if we wanted.
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Old 02-02-2014, 11:56 AM   #6
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I've been asked if I wanted to take another picture and I have politely said no thank you. On our sailing this month on the Magic, they asked my DS to take another picture and I'm not 100% sure why but I know he's growing like a weed and of course it took just a few seconds.

I agree - just ask and I'm sure they won't mind

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Old 02-02-2014, 01:31 PM   #7
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As others have noted, they will be happy to take a new photo. If the one they already have on file (from a previous cruise) is still a good likeness they will generally use that one unless you specifically ask for a new one.
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Old 02-02-2014, 03:54 PM   #8
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Quote:
Originally Posted by debsters41 View Post
I am surprised they did not ask for a new photo, they did for my 18 yo even though they had a picture from 2 years earlier. BTW I am fairly sure the facial recognition comes from the first picture that shutters takes of you with the cruise date backdrop, not the security photo.
Not everyone stops for that picture. We don't and I noticed several other people boarding with us didn't either.
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Old 02-02-2014, 04:15 PM   #9
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Quote:
Originally Posted by Zandy595 View Post
Not everyone stops for that picture. We don't and I noticed several other people boarding with us didn't either.
OK, sorry if I gave out the wrong info. I just mentioned it because each time we didn't stop, no pictures showed up in our folio (Dream) but the one time we did stop before boarding the magic, we had many photos in our folio. I thought shutters photo recognition was different from the security photo. Sorry to have caused confusion.
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Old 02-02-2014, 04:41 PM   #10
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I would have thought it was the first Shutters photo, but I think it's the security one. There was something wrong with our keys and they had to redo it twice, so the facial recognition thing never seemed to work for us. Shutters staff was great about finding us manually, though, after the first time we stopped in and found ourselves on the wall.
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Old 02-02-2014, 04:50 PM   #11
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Last week on the Magic they did it by the first boarding photo. We were three staterooms in one photo and all of our hard copy pictures were put into one folder. It was a nightmare trying to sort them!
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