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Old 03-11-2014, 11:50 AM   #16
HLAuburn
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Originally Posted by sleepingbean View Post
Oh no. I am so sorry. Poor kiddo.

We have had good experiences there (thankfully). I am sorry you had such an awful one!

Thanks....I'm not sure what upsets me more - the fact that it happened or the awful way they have handled it from the beginning.

And now a "Guest Services" rep posts on here and asks for more information about our experience and says someone will contact me, but I've replied and tried to contact her several times, and haven't heard from ANYONE. I just can't help but think it's not a big deal to them and they really don't care....other than "appearing" to be concerned on a post.

We just bought annual passes Universal, and needless to say, we won't be going back to Margaritaville.
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Old 03-14-2014, 01:08 PM   #17
aj2hall
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I'm sorry that you had a bad experience and that it was not handled well. Dh has a severe allergy to avacado & guacamole (strange, I know) but a few weeks ago we ordered quesadillas and did not have any issues. That doesn't help your situation, though
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Old 03-14-2014, 04:03 PM   #18
HLAuburn
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I'm sorry that you had a bad experience and that it was not handled well. Dh has a severe allergy to avacado & guacamole (strange, I know) but a few weeks ago we ordered quesadillas and did not have any issues. That doesn't help your situation, though
I do feel better knowing that ours was an isolated incident. It sounds like people usually have good experiences there, and since I just keep thinking "what of this was someone who had a severe allergy", it does make me feel more confident that they take allergies seriously. I understand mistakes happen- I just wish they would have handled it differently with us after it did.
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