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Old 12-31-2013, 07:34 PM   #1
emerald51362
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Has anyone ever gotten a different cost from a CM compared to the Website?

Was comparing resorts and costs today and decided to call and reserve. Reserved CSR but had second thoughts about an hour later (cost factor). Decoded to call back and have them change resort to POP. After changing resorts and hanging up I realized that the cost quoted to me is about $175 LESS than what is posted on website happy dance. Was just wondering if this has ever happened to anyone?
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Old 12-31-2013, 11:04 PM   #2
tcherjen
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Quote:
Originally Posted by emerald51362 View Post
Was comparing resorts and costs today and decided to call and reserve. Reserved CSR but had second thoughts about an hour later (cost factor). Decoded to call back and have them change resort to POP. After changing resorts and hanging up I realized that the cost quoted to me is about $175 LESS than what is posted on website happy dance. Was just wondering if this has ever happened to anyone?


In my case the website was cheaper. I am thinking the CM misunderstood me and what I was asking. It is always nice to pay less. Congrats!!!
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Old 01-01-2014, 07:32 AM   #3
MiramarQE
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We have - we're Florida residents and passholders (soon to be DVC members, too) and there are so many discounts available it sometimes pays to talk with the CM - they can try things in their system and give you the best rate they find.

The differences aren't large (we've seen up to $30/day on a deluxe room) - and we have had the CM NOT find the same rate we had on the website - but it's worth a call.
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Old 01-01-2014, 08:56 AM   #4
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Yes, website being the cheaper option.
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Old 01-01-2014, 09:06 AM   #5
TwoAtDisney
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I've thought the CM price was less in the past. Then I realized online was auto giving me a price with 6 days park tics & we only wanted 2 (which I told the CM to price with only 2days). Once I changed that detail online, the price matched the CM's price.
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Old 01-01-2014, 09:12 AM   #6
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With the old website the CM would always quote me more, but I don't think the old website included taxes unless you clicked all the way through to the 'book and pay' screen.

The new website I've always gotten the same.
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Old 01-03-2014, 07:17 PM   #7
emerald51362
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I requested a Preferred and my CM actually charged me for a Standard room but He booked me a Preferred Room.
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Old 01-03-2014, 08:16 PM   #8
mickeynut1
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In my experience, the prices have always been the same. I always price everything out online and then call to book and have always been quoted the same price on the phone as I've priced online.
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