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Old 11-16-2013, 06:43 AM   #1
GSLand
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My Disney Experience not working at WDW yesterday & today :(

My smart phone MDE only displays a black screen - which was pretty frustrating in MK yesterday. Today the iPad app also gets an error msg. I guess I could try a kiosk at the park we visit today if we need changes. Glad I printed it all before I left home.

Other than that ... We have been happy with how the FP+ has been working for park entrance, rides, and charging to our room.
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Old 11-16-2013, 06:55 AM   #2
mom2mickeyfan
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Quote:
Originally Posted by GSLand View Post
My smart phone MDE only displays a black screen - which was pretty frustrating in MK yesterday. Today the iPad app also gets an error msg. I guess I could try a kiosk at the park we visit today if we need changes. Glad I printed it all before I left home.

Other than that ... We have been happy with how the FP+ has been working for park entrance, rides, and charging to our room.
Hope the MDE gets up and running for you soon. Hope the rest of the trip continues to go good.
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Old 11-16-2013, 07:04 AM   #3
jimmysmom74
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Hopefully it will be working soon. Thanks for update, I will print from home also, just in case. Have a great trip!
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Old 11-16-2013, 07:18 AM   #4
fairytalesfireflies
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that's odd. We're here now and everyones has been working fine. hope yours is fixed soon.
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Old 11-16-2013, 11:29 AM   #5
mswells4
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mine was saying the characters are asleep for the night, it seems to be since the new update happened recently.
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Old 11-16-2013, 11:41 AM   #6
Sammie
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Sometimes turning your phone off, wait a few minutes and back on will help.
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Old 11-16-2013, 12:10 PM   #7
mswells4
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or click the here and now button on the main screen cause it refreshes the app and the app time.
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Old 11-16-2013, 01:17 PM   #8
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Weird, mine has been doing that too on my iPhone (I'm not in the parks) and nothing has worked to fix it (even trying again after a few hours) except deleting and reinstalling the entire app. I have now deleted and reinstalled that thing 3x and it continues to happen.

Come on Disney IT. Sigh.
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Old 11-16-2013, 01:19 PM   #9
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This is exactly why I print everything out and will bring the paper with me to the parks.
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Old 11-18-2013, 04:58 AM   #10
fla4fun
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If the app wasn't working, did you try going to the regular website instead? Was it also having issues? I always use the website as my backup if the app gets wonky.
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Old 11-18-2013, 10:21 AM   #11
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Quote:
Originally Posted by BlueStarryHat View Post
This is exactly why I print everything out and will bring the paper with me to the parks.
Yes, this! Me too!
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Old 11-18-2013, 10:43 AM   #12
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We had to uninstall and reinstall the app every day of our trip in October. It was the only way to get it working once it decided to freeze up. By Day 5 we just gave up on it. If we couldn't use our FP+ selections for the time we originally had scheduled them, we just went for legacy FP instead.
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Old 11-18-2013, 12:10 PM   #13
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I called

They didn't give me much information about the problem but told me they hoped to have the issues fixed shortly.
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Old 11-18-2013, 12:46 PM   #14
kristie64063
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Quote:
Originally Posted by jtowntoflorida View Post
We had to uninstall and reinstall the app every day of our trip in October. It was the only way to get it working once it decided to freeze up. By Day 5 we just gave up on it. If we couldn't use our FP+ selections for the time we originally had scheduled them, we just went for legacy FP instead.
This has to be a fluke and not the norm ... I had that blank / black screen, but not with the MDE app, but with the DIS boards app. I simply re-booted my phone and all was well again.

Sometimes I think it's the phone / user, not the MDE app. Sometimes I'm sure it IS the MDE app, but I'd say not the majority.

I know everything has their tech issues, but I don't think this is the norm, but the exception.
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Old 11-18-2013, 12:51 PM   #15
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Quote:
Originally Posted by kristie64063 View Post
Sometimes I think it's the phone / user, not the MDE app. Sometimes I'm sure it IS the MDE app, but I'd say not the majority.
And you know this how?
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