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Old 11-01-2013, 05:25 PM   #61
robpa
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Originally Posted by disneynutz View Post
Guest tracking, moving them faster, interactive experience, and Disney already has seen increased spending because waving a MB doesn't feel like you are spending money.

Offering FP's based on where you are staying is just around the corner and using them to balance attraction attendance is a plus for Disney and Guests.

I expect that Disney will also be able to reduce the number of CM's once the system is fully implemented.

Bill
But then you are removing the customer service if you reduce CM's. A computerized system is never going to operate flawlessly. When a major crash happens(and it will) who is going to help all the guests? You already read how someone's magical experience was marred by the cranky CM. They are cranky because they are working understaffed. Companies always want to remove the one piece of the puzzle that actually does the work to make the company money....... PEOPLE
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Old 11-01-2013, 05:33 PM   #62
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But then you are removing the customer service if you reduce CM's. A computerized system is never going to operate flawlessly. When a major crash happens(and it will) who is going to help all the guests? You already read how someone's magical experience was marred by the cranky CM. They are cranky because they are working understaffed. Companies always want to remove the one piece of the puzzle that actually does the work to make the company money....... PEOPLE
Not all CM's but some, MB's are already increasing the speed entering the parks so less lanes will have to be open and manned. FP machines will eventually be phased out so less CM's there. Neither one of these would be considered negative to guests.

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Old 11-01-2013, 05:40 PM   #63
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Originally Posted by robpa View Post

I think the fastpass+ is just window dressing anyway. They really want to be able to track where you are at any given time and then market whatever they are trying to push to whoever is in that area via your phone.

Your phone buzzes and a message about it being lunch time and why not try a nice smoked turkey leg. The cart is right next to you.
Spot on. Why people are so excited by a wristband is beyond me.
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Old 11-01-2013, 05:45 PM   #64
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I will be very surprised if that happens.

The FP+ advance reservations gives managers greater insight into guest habits and traffic patterns well in advance of the operating day. RFID tags could be used to detect operational trends during the actual day. For instance, if they are seeing a higher-than-normal volume of guests in Frontierland at lunch time, they could reassign staff from Cosmic Rays to Pecos Bill's.

But when you send targeted messages which constantly remind guests "we can tell exactly where you are and we're watching!", that's a level of intrusiveness which would prove very off-putting to many.

Overall there will be many subtle ways in which the MagicBands can help reduce Disney's operating costs AND increase revenues. The mere novelty of the touch-to-pay system makes it easier...and even "fun" in the minds of some guests...to make a purchase. In the earnings calls Iger / Staggs have already confirmed that average guest spending increased for those testing the bands.

Disney undeniably has its own motivations for implementing this tech. But that doesn't mean I need to spend a dollar more than I otherwise would. I don't need to buy a Turkey Leg from the stand next to me. I don't need to browse gift shops while waiting for my FP time.

And regardless of Disney's motivations, I have every expectation that my vacations will be improved by these enhancements.

An increase in Disney's profits and an increase in my satisfaction are not mutually exclusive phenomena.
Said like a true apologist. The purpose of the bands is marketing - 100%. The rest is all spin. Keep passing the Kool Aid around. And yes, I know, if I don't like it I don't have to go.
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Old 11-01-2013, 06:15 PM   #65
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Exactly, makes it seem like they are hiding something. The problem is people have been accepting whatever Disney does for years now. The parks are still jammed so why should they add attractions or value to your vacation, you will still come anyway ( by you I mean Disney guests in general not YOU jtwibih)
I guess they hooked me too so you kind of ARE talking to me. Just look at my vacation planner below

We have been going every year for the past 9 years and I'll admit that things have started to really fall off the last 3 or so that I've noticed. I just don't understand how Disney invested $1bill on something and not market it at all. I guess it goes back to "what are they up to?" I also don't see how the tiered system they are testing right now in Epcot helps anyone (Disney included). Now you've created longer standby lines because (GET READY!) people are going to ride the rides. I know that sounds crazy to some but just because they aren't the thrill ride masters, it doesn't mean people don't come to ride. So really you are just asking people to skip Epcot or leave early after they hit the top tier ride choice.

I don't mind the MBs. I think everything in one place is a positive but the FP+ makes no sense in it's current state. Hopefully the rollout will make it clearer though I'm not counting on it. I've never seen more confused people over a trip to WDW in my life. Surely that's not the reaction Disney hoped for.
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Old 11-01-2013, 06:19 PM   #66
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Not all CM's but some, MB's are already increasing the speed entering the parks so less lanes will have to be open and manned. FP machines will eventually be phased out so less CM's there. Neither one of these would be considered negative to guests.

Bill
How much money is cutting some CM'S really going to save? I don't know how much a FP machine CM makes but I'm going to guess not a lot. So unless they have an awesome benefits pkg Disney isn't losing much money on them. Plus a good chunk of those CM's are on the college program so they don't even get paid(Do they?) You want to free up money by cutting positions you cut middle management on up. Those are the employees making money.
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Old 11-01-2013, 06:25 PM   #67
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How much money is cutting some CM'S really going to save? I don't know how much a FP machine CM makes but I'm going to guess not a lot. So unless they have an awesome benefits pkg Disney isn't losing much money on them. Plus a good chunk of those CM's are on the college program so they don't even get paid(Do they?) You want to free up money by cutting positions you cut middle management on up. Those are the employees making money.
Considering they are the largest single-location employer in the U.S., with 60,000+ employees, they could stand to save a LOT of cash by reducing even lower-paid CMs. Add the additional $ folks spend with MBs, that adds up. I don't think reducing CMs in the primary goal (I think getting people to spend more IS), but I do think it's a handy by-product. I'm sure that like every corporation, they have people whose full-time job it is to work on efficiency and processes. All of this is a part of that.

I'm sure it will also allow them to cut some of that middle management as well. Craig was saying on the podcast the other week that he had something like 12 managers when he was in CP, some of whom he didn't even personally know. (At Universal he only had 3, all of whom he knew personally.)

College program kids do get paid, it's just that some of their paycheck gets taken out of each check and goes to housing them (from what I understand).

"Vista Waaaaaaaaaaaaay"
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Old 11-01-2013, 06:53 PM   #68
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I guess they hooked me too so you kind of ARE talking to me. Just look at my vacation planner below

We have been going every year for the past 9 years and I'll admit that things have started to really fall off the last 3 or so that I've noticed. I just don't understand how Disney invested $1bill on something and not market it at all. I guess it goes back to "what are they up to?" I also don't see how the tiered system they are testing right now in Epcot helps anyone (Disney included). Now you've created longer standby lines because (GET READY!) people are going to ride the rides. I know that sounds crazy to some but just because they aren't the thrill ride masters, it doesn't mean people don't come to ride. So really you are just asking people to skip Epcot or leave early after they hit the top tier ride choice.

I don't mind the MBs. I think everything in one place is a positive but the FP+ makes no sense in it's current state. Hopefully the rollout will make it clearer though I'm not counting on it. I've never seen more confused people over a trip to WDW in my life. Surely that's not the reaction Disney hoped for.
What reason do most people go to an amusement park for? Yup to ride rides so you are correct about lines getting longer.

I have only been to WDW 4 times, once for my honeymoon , then 3 times with my wife and kids. The first time was awesome, the second time was also fun. Both those times we stayed at Port Orleans. The 3rd time we stayed offsite at vistana village paid a little over $900 for 2 weeks. Would have cost me I believe around $1500 for 1 week at the French Qtr so a no brainer. This was Oct 2010. All three times were Oct. The 2010 trip just wasn't as much fun. The parks were crowded, much more than the previous trips which were in 2004 and 2007.

But I just really felt that Disney wanted nothing to do with those staying offsite. Like we were 2nd class citizens. They were more than happy to take our money then let us in the back door so no one would see us so to speak. After that trip I said I was done with going to Disney and I haven't been back.

Spent the last 2 vacations in your wonderful state of Tn in Nashville and the Smokey Mountains great vacations. Thinking of San Antonio Tx for 2014.

I come back here to see if things have been changing at all @ Disney because I do think its a really cool place. But I guess things have gotten worse not better. Until I feel they are putting the guest ahead of the dollar they won't be seeing any of my dollars. I hope it changes but I have little faith that it will.
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Old 11-01-2013, 08:21 PM   #69
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Considering they are the largest single-location employer in the U.S., with 60,000+ employees, they could stand to save a LOT of cash by reducing even lower-paid CMs. Add the additional $ folks spend with MBs, that adds up. I don't think reducing CMs in the primary goal (I think getting people to spend more IS), but I do think it's a handy by-product. I'm sure that like every corporation, they have people whose full-time job it is to work on efficiency and processes. All of this is a part of that.

I'm sure it will also allow them to cut some of that middle management as well. Craig was saying on the podcast the other week that he had something like 12 managers when he was in CP, some of whom he didn't even personally know. (At Universal he only had 3, all of whom he knew personally.)

College program kids do get paid, it's just that some of their paycheck gets taken out of each check and goes to housing them (from what I understand).

"Vista Waaaaaaaaaaaaay"
College program is the last to
Go...it's a better deal for Disney

Government subsidies and no benefits...why on earth would they want to eliminate that?

The cost of decontamination at vista way alone would mean they will never shutdown the program...they don't want that Pandora's box to be opened.

Last part is a joke... Sorta
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Old 11-01-2013, 09:00 PM   #70
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The point?

If its "poor Disney...we should all be grateful"... I think thought took a left turn somewhere
We'll if you don't like the changes stay home, less people in the park. Most of the people on here will always go to Disney we can't help ourselves.
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Old 11-01-2013, 09:42 PM   #71
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We'll if you don't like the changes stay home, less people in the park. Most of the people on here will always go to Disney we can't help ourselves.
Which is exactly why Disney does not feel the need to put in new attractions. I mean newly designed not repainted and retooled attractions they pass off as new. Oh and meet and greets also. Those aren't attractions. Why spend on park upkeep if tens of thousands will keep on coming anyway?
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Old 11-01-2013, 09:48 PM   #72
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We'll if you don't like the changes stay home, less people in the park. Most of the people on here will always go to Disney we can't help ourselves.
And thank you for the textbook "excuse of greed" defense of the Walt Disney company...

You post has been repeated probably 100,000K times here...because it is the only excuse of pure greed and exploitation.
And the free market does not cure all here...not in this case or most (your civics teacher lied to you...shocking)

I think I've paid my dues to Disney and can question them...and make an intelligent choice about how I fund them or don't... I kinda have earned it.
And I don't believe anyone benefits by blind obedience to a business...shouldn't somebody who is thoughtful question and ask the questions?

We disagree. Pretty plain and simple.
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Old 11-01-2013, 09:49 PM   #73
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Which is exactly why Disney does not feel the need to put in new attractions. I mean newly designed not repainted and retooled attractions they pass off as new. Oh and meet and greets also. Those aren't attractions. Why spend on park upkeep if tens of thousands will keep on coming anyway?
Yeah...that's pretty much it
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Old 11-01-2013, 10:07 PM   #74
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And thank you for the textbook "excuse of greed" defense of the Walt Disney company...

You post has been repeated probably 100,000K times here...because it is the only excuse of pure greed and exploitation.
And the free market does not cure all here...not in this case or most (your civics teacher lied to you...shocking)

I think I've paid my dues to Disney and can question them...and make an intelligent choice about how I fund them or don't... I kinda have earned it.
And I don't believe anyone benefits by blind obedience to a business...shouldn't somebody who is thoughtful question and ask the questions?

We disagree. Pretty plain and simple.

There are quite a few blinded by pixie dust. My last trip was 2010 and have no plans on going back anytime soon, but I'm sure there have been a few hundred who have taken my place so Disney doesn't mind. Although they keep sending me offers in the mail. I must be the right demographic
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Old 11-01-2013, 10:16 PM   #75
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Considering they are the largest single-location employer in the U.S., with 60,000+ employees, they could stand to save a LOT of cash by reducing even lower-paid CMs. Add the additional $ folks spend with MBs, that adds up. I don't think reducing CMs in the primary goal (I think getting people to spend more IS), but I do think it's a handy by-product. I'm sure that like every corporation, they have people whose full-time job it is to work on efficiency and processes. All of this is a part of that.

I'm sure it will also allow them to cut some of that middle management as well. Craig was saying on the podcast the other week that he had something like 12 managers when he was in CP, some of whom he didn't even personally know. (At Universal he only had 3, all of whom he knew personally.)

College program kids do get paid, it's just that some of their paycheck gets taken out of each check and goes to housing them (from what I understand).

"Vista Waaaaaaaaaaaaay"
I wish there was a way to see a breakdown on the employment #s. Who does what and earns what. I just feel that if you keep taking away the people that interact on a daily basis with your customers not much good can come from that. It leads to overworked, tired and irritable employees. This is then the face of your organization. The most important component in any business is the people, or at least it used to be when companies were located and made merchandise in this country. Invest in your employees and you will reap the benefits.
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