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Old 10-24-2013, 08:07 AM   #16
Elise79
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Originally Posted by sammie1884 View Post
Here is the Disney number 0800 16 90 730 but you will need your numbers from Virgin though. I guess it just depends how helpful the virgin staff is that picks up your call :/
Disney are cracking down and the 0800 number should only be used by people who have booked through WDTC UK.
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Old 10-24-2013, 08:17 AM   #17
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i just clicked on disneyworld.co.uk and the only uk contact number is 0800
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Old 10-24-2013, 08:39 AM   #18
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Originally Posted by tinks_1989 View Post
i just clicked on disneyworld.co.uk and the only uk contact number is 0800
That is for the WDTC UK - yes all the other numbers are in US however it is still for their bookings only - its a perk of booking with them.

Here is the contact page for WDW:
https://disneyworld.disney.go.com/help/phone/

There are different numbers depending on the issue. There is also an online chat on that page that can be used if you don't want to call.
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Old 10-24-2013, 08:42 AM   #19
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I rang them and didn't seem to have any trouble speaking to them. I had to pay for the call any way as I don't have a land line phone :/
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Old 10-24-2013, 08:49 AM   #20
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We are here now but booked a package through virgin. Our tickets automatically appeared on mde at 35 days out. The idea of being able to double dip at the moment is pretty non existent as fast passes for the popular rides seem to go within a couple of hours. The not so popular rides you are able to double dip.After speaking to concierge in the hotel the whole idea of the magic bands was that Disney were being more green but he said they spent that much time printing people's times out for them it wasn't quite working out and the staff were getting a lot of abuse.
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Old 10-24-2013, 08:52 AM   #21
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Originally Posted by tinks_1989 View Post
I rang them and didn't seem to have any trouble speaking to them. I had to pay for the call any way as I don't have a land line phone :/
That's good then because every time I have called them in the past they have asked for my UK booking number.
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Old 10-24-2013, 08:56 AM   #22
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Originally Posted by Elise79 View Post
That's good then because every time I have called them in the past they have asked for my UK booking number.

They answered straight away may be they were bored lol!
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Old 10-24-2013, 09:24 AM   #23
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Quote:
Originally Posted by tashasmum View Post
We are here now but booked a package through virgin. Our tickets automatically appeared on mde at 35 days out. The idea of being able to double dip at the moment is pretty non existent as fast passes for the popular rides seem to go within a couple of hours. The not so popular rides you are able to double dip.After speaking to concierge in the hotel the whole idea of the magic bands was that Disney were being more green but he said they spent that much time printing people's times out for them it wasn't quite working out and the staff were getting a lot of abuse.
Don't feel too hard done by about the double dipping - Disney is about to stop issuing KTTW cards to guests checking in at select resorts beginning next week. Hopefully that will help the lack of legacy FP's available to a certain extent (if the double dipping really did have as big an impact as some suspect).

I do feel for the cast members right now. It's one thing having to deal with problems for a few days with a new system but adding unseasonally high volumes of guests and many uncertainties and issues ......

Budgiemama let us know if you get that number. Keep calling until they give it to you
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Old 10-24-2013, 01:11 PM   #24
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The double dipping doesn't affect us but it will for a lot of people that like the thrill rides.
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Old 10-29-2013, 06:12 AM   #25
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Just an update.
Called Virgin customer services this morning regarding my DD's May trip. She is 200 days out today. virgin stated clearly that the Disney Reference number is not available until 180 days. Their website help page also states that it is not available until 180 days. Bit of a bugger if you want ADR's for the real popular places.

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Old 11-22-2013, 10:30 AM   #26
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Just an update on this for DD's May trip. I called Virgin on 180 days out as they had said that was the earliest they could get the Disney reference. Was told it wasn't on the system.
Called again t 178 days out and then again today at 176 days out. Still they haven't got it. I was told they would talk to the US and then e-mail it to me... but nothing !!!!

Now its just lucky that DD doesn't want to make any hard-to-get ADR's ie CRT or BOG.

Do these people not know how difficult this can be... why is the US number not freely available ?
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Old 11-22-2013, 10:47 AM   #27
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What's the number of Virgin please. I'm past 180 days to go (that was last Friday) and I'm wanting to link my resort reservation and my tickets.

Also do you (presumably) need the resort reservation number for Magical Express
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Old 11-22-2013, 10:49 AM   #28
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http://concierge.virginholidays.co.uk/florida/ Go on this website and try the contact us by email. The lady I have dealt with has been amazing x
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Old 11-22-2013, 11:17 AM   #29
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the virgin number i've been calling is : 08445 5788301
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Old 11-22-2013, 01:53 PM   #30
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Virgin have been awful....then someone mentioned the concierge and it was sorted right away!
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