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Old 10-19-2013, 11:16 AM   #46
'ohanaof5
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Trying to navigate the system is probably been one of the most frustrating uses of technology that I have ever experienced

We were able to use magic bands for our Oct. 6-13 trip. Although there are some really nice features the fact that everything was working very well before I left home only to crash when I got there left me feeling like this

I understand your frustration with needing to change one FP+ and leave the other two intact. Here is another issue: since we have APs and have magic bands linked to our account I am able to make daily fastpass selections even though I don't have an active reservation (we are not there right now). Just to test the system I booked FP+ reservations for Sunday, Oct 20th. I just wanted to see if it would complete the transaction since we will be back in December and I am trying to decide when that window would open for me to book during Christmas week. Well I have no intentions of using those 3 FP+ selections but I CAN NOT DELETE THEM! I can change them but there is not an option to delete them. I have at least changed them to three less popular attractions so I am not tying up FP for headliners. I have emailed IT but I am not getting on the phone for 30-45 minutes for them to try to delete fastpass reservations. When we were at the resort they couldn't figure out how to delete them and we had reservations at MK and EP on the same day, SMH!
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Old 10-19-2013, 11:31 AM   #47
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I don't think FP+ is the real problem. What FP+ does is make painfully obvious the lack of attractions people want to ride -- especially at DHS and Epcot. The lack of attractions families can do together makes the Toy Story problem HUGE. I think this is less of problem at Magic Kingdom because of the variety of FP attractions that people want to ride.

We are looking forward to FP+ in that we booked our attractions as soon as possible. Hopefully it doesn't rain during Fantasmic! or some unknown problem prevents us from using the FP+ on the attractions we have selected because I doubt we'll be able to find suitable replacements at the last minute.
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Old 10-19-2013, 12:08 PM   #48
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Quote:
Originally Posted by 'ohanaof5 View Post
Well I have no intentions of using those 3 FP+ selections but I CAN NOT DELETE THEM! I can change them but there is not an option to delete them.
Yes, you can cancel them without replacing them with new ones. Just:

1. Go to "my reservations."

2. By the FP+ reservations that you want to cancel, click on "update"

That takes you to a screen with 4 options "Select or Replace", "Change", "Copy" and "Cancel".

Just click on the "Select" button next to "Cancel- Cancel existing FastPass+ selections" and go from there.
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Old 10-19-2013, 12:35 PM   #49
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Originally Posted by wisblue View Post
Yes, you can cancel them without replacing them with new ones. Just:

1. Go to "my reservations."

2. By the FP+ reservations that you want to cancel, click on "update"

That takes you to a screen with 4 options "Select or Replace", "Change", "Copy" and "Cancel".

Just click on the "Select" button next to "Cancel- Cancel existing FastPass+ selections" and go from there.
On "my reservations" the only thing that shows up are my resort reservations and my dining reservations. The only way to view my FP selections is to choose "my itinerary" then I have to scroll to the Oct. 20th date and I can see the FP selections but there isn't an option to cancel them. But the option to change one at a time is back and that wasn't there yesterday....seriously the screen changes daily, sometimes hourly.
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Old 10-19-2013, 06:03 PM   #50
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Originally Posted by Robo View Post
IT Dept (407) 939-3471
So, I decided to call just in case something has changed and guess what? No luck. They said that my tickets are too old. I was told I had to go to Will Call when I get there to convert my tickets.

I asked to speak with someone higher up. I truly do not understand how they can read how many days are left on my ticket but cannot convert my tickets. I'm frustrated as a loyal Disney customer. I've been on multiple Disney cruises, I go to WDW or DL every year. I've bought numerous annual passes. Heck, I've even been to Aulani in Hawaii.

I'm frustrated as I feel it isn't fair and I explained. I wouldn't have a problem with my tickets not being convertible if those that were using FP+ could not double dip. I can see if they had problems with using the magic bands and their tickets got missed up but not if it works. I don't feel like they should double dip. I think, Disney has made this totally unfair.

The reps solution was for me to buy another 10 day no expiring pass and reserve my FP+ tickets and then, when I get to Disney convert them to my old passes. All I can imagining is that it doesn't transfer right and I lose all my reservations. I really don't have $2k to burn right now for new tickets.

Off to see what else there is to do in Orlando. I already planned at day at Universal. I will send out an official e-mail to Disney expressing my displeasure.

Last edited by OurDogCisco; 10-19-2013 at 06:21 PM.
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Old 10-19-2013, 07:47 PM   #51
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I am here now. Check in at POR a mess. System was down and they couldn't check anyone in. They said it had been down for hours. We got lucky and it our MB worked to enter our room. They couldn't cut us KTTW cards at all.

We had to activate our AP in order to get FP+. We were actually able to get FP+ as soon as we checked in so I am not sure it had anything to do with our tickets at all. So far no FP+ available in the morning for the headliners for most of this week. Will try again later on the website instead of my phone.
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Old 10-20-2013, 10:29 AM   #52
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Originally Posted by emilymad View Post
I am here now. Check in at POR a mess. System was down and they couldn't check anyone in. They said it had been down for hours. We got lucky and it our MB worked to enter our room. They couldn't cut us KTTW cards at all. We had to activate our AP in order to get FP+. We were actually able to get FP+ as soon as we checked in so I am not sure it had anything to do with our tickets at all. So far no FP+ available in the morning for the headliners for most of this week. Will try again later on the website instead of my phone.
. Bummer... So were there any FP+ available at different times besides the morning?
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Here's my list!

THEME PARKS
  • ANIMAL KINGDOM PARK
    • Flame Tree BBQ
    • Pizzafari
    • Rainforest Cafe
    • Restaurantosaurus
    • Tusker House
    • Yak & Yeti Counter Service
    • Yak & Yeti
  • Disney's Hollywood Studios
    • '50s Prime Time Cafe
    • ABC Commissary
    • Backlot Express
    • Brown Derby
    • Catalina Eddie's
    • Fairfax Fare
    • Feel the Force VIP Package (Fireworks Dessert Party)
    • Hollywood & Vine
    • Mama Melrose's
    • Min & Bill's Dockside Diner
    • Rosie's All-American Cafe
    • Sci-Fi Dine-In
    • Starring Rolls Cafe
    • Studio Catering Company
    • Toluca Legs Turkey Company
    • Toy Story Pizza Planet
  • Epcot
    • Coral Reef (Living Seas)
    • Electric Umbrella
    • Fountainview (Starbucks)
    • Garden Grill (The Land)
    • Sunshine Seasons (The Land)
    • Akershus Royal Banquet Hall (Norway)
    • Biergarten (Germany)
    • Boulangerie Patisserie (France)
    • Chefs de France (France)
    • Fife & Drum (American Adventure)
    • Illuminations Sparkling Dessert Party
    • Katsura Grill (Japan)
    • Kringla Bakeri og Cafe (Norway)
    • La Cantina de San Angel (Mexico)
    • La Hacienda de San Angel (Mexico)
    • Le Cellier (Canada)
    • Liberty Inn (American Adventure)
    • Lotus Blossom Cafe (China)
    • Monsieur Paul (France)
    • Nine Dragons (China)
    • Odyssey
    • Restaurant Marrakesh (Morocco)
    • Rose and Crown (United Kingdom)
    • San Angel Inn (Mexico)
    • Sommerfest (Germany)
    • Spice Road (Morocco)
    • Tangierine Cafe (Morocco)
    • Teppan Edo (Japan)
    • Tokyo Dining (Japan)
    • Tutto Gusto Wine Cellar (Italy)
    • Tutto Italia (Italy)
    • Via Napoli (Italy)
    • Yorkshire County Fish Shop (United Kingdom)
  • Epcot Food & Wine Festival
    • Argentina
    • Australia
    • Belgium
    • Brewer's Collection
    • Canada
    • Caribbean Islands
    • Cheese
    • China
    • Craft Beers
    • Desserts & Champagne
    • Florida
    • France
    • Germany
    • Greece
    • Hawaii
    • Hops & Barley
    • Ireland
    • Italy
    • Japan
    • Mexico
    • Morocco
    • New Zealand
    • Poland
    • Party for the Senses
    • Scandinavia
    • Singapore
    • South Africa
    • South Korea
    • Terra
  • Epcot Food & Garden Festival
    • Buttercup Cottage
    • Fleur De lys
    • Florida Fresh
    • Hanami
    • Intermissions Cafe
    • Jardin De Fiestas
    • Lotus House
    • Pineapple Promenade
    • Primavera Kitchen
    • The Smokehouse
    • Taste of Marrakesh
    • Urban Farm Eats
  • Magic Kingdom
    • Be Our Guest Lunch (Fantasyland)
    • Be Our Guest Dinner (Fantasyland)
    • Casey's Corner (Main Street USA)
    • Cinderella's Royal Table (Fantasyland)
    • Columbia Harbour House (Liberty Square)
    • Cosmic Ray's (Tomorrowland)
    • The Crystal Palace (Adventureland)
    • Diamond Horseshoe Review (Frontierland)
    • The Friar's Nook (Fantasyland)
    • Gaston's Tavern (Fantasyland)
    • Golden Oak Outpost (Frontierland)
    • Liberty Tree Tavern (Liberty Square)
    • The Lunching Pad (Tomorrowland)
    • Main Street Bakery (Starbucks)
    • Pecos Bill's (Frontierland)
    • Pinnochio Village Haus (Fantasyland)
    • The Plaza Restaurant (Main Street USA)
    • Sleepy Hollow
    • Tomorrowland Terrace (Tomorrowland)
    • Tomorrowland Terrace Wishes Dessert Party (Tomorrowland)
    • Tony's Town Square (Main Street USA)
    • Tortuga Tavern (Adventureland)
    • Frontierland Turkey Leg Cart
Water Parks
  • Blizzard Beach
    • Avalunch
    • The Cooling Hut
    • Lottawatta Lodge
    • The Warming Hut
  • Typhoon Lagoon
    • Leaning Palms
    • Lowtide Lou's
    • Surf Doggies
    • Typhoon Tilly's
    • Bodie's All American
    • Earl of Sandwich
    • Fulton's Crab House
    • Ghirardelli's
    • Marketplace Snacks
    • Pollo Campero
    • Rainforest Cafe
    • Starbucks
    • T-Rex
    • Wolfgang Puck Express
  • Pleasure Island
    • Cooke's of Dublin
    • Paradiso 37
    • Planet Hollywood
    • Portobello
    • Raglan Road
  • West Side
    • AMC 24 Pleasure Island Dining
    • Bongo's Cuban Cafe
    • Crossroads at House of Blues
    • Crossroads at House of Blues Sunday Brunch
    • Foodquest
    • Splitsville
    • Smokehouse at House of Blues
    • Wolfgang Puck Grand Cafe
    • The Dining Room at Wolfgang Puck Grand Cafe
    • Wolfgang Puck Express
  • West Side Food Trucks
    • Fantasy Fare truck
    • Namaste Cafe truck
    • Superstar Catering truck
    • World Showcase of Flavors truck
Wide World of Sports
    • ESPN Grill
Resorts
  • All Star Movies
    • World Premiere
  • All Star Music
    • Intermission
  • All Star Sports
    • End Zone
  • Animal Kingdom Lodge
    • Boma Flavors of Africa
    • Jiko: The Cooking Place
    • The Mara
    • Sanaa
  • Art of Animation
    • Landscapes of Flavors
  • Beach Club
    • Beach Club Marketplace
    • Beaches and Cream
    • Cape May Cafe
    • Hurricane Hanna's
  • Boardwalk
    • Big River Grille & Brewing Works
    • Boardwalk Bakery
    • Boardwalk Pizza Window
    • ESPN Club
    • Flying Fish
    • Kouzzina
  • Caribbean Beach
    • Old Port Royale
    • Shutters
  • Contemporary
    • California Grill
    • Chef Mickey's
    • Contempo Cafe
    • The Wave
    • Top of the World Lounge
  • Coronado Springs
    • Cafe Rix
    • Laguna Bar
    • Maya Grill
    • Pepper Market
    • Siesta's
  • Walt Disney World Dolphin
    • Cabana Bar and Beach Club
    • The Fountain
    • Fresh Mediterranean Market
    • Picabu Buffeteria
    • Shula's Steakhouse
    • Todd English's bluezoo
  • Fort Wilderness
    • Crockett's Tavern
    • Hoop Dee Doo Musical Review
    • Meadows Snack Bar
    • Mickey's Backyard BBQ
    • Trail's End Restaurant
  • Grand Floridian Resort and Spa
    • 1900 Park Fare
    • Citrico's
    • Garden View Lounge Afternoon Tea
    • Gasparilla Island Grill
    • Grand Floridian Cafe
    • Mizner's Lounge
    • My Disney Girl's Perfectly Princess Tea
    • Narcoossee's
    • Pool Bar
    • Victoria and Albert's
  • Old Key West
    • Goods to Go
    • Olivia's
    • Turtle Shack
  • Polynesian
    • Captain Cook's Snack Company
    • Kona Cafe
    • Kona Island Sushi Counter
    • 'Ohana
    • Spirit of Aloha Polynesian Luau
    • TambuLounge
  • Pop Century
    • Everything Pop
  • Port Orleans
    • Boatwright's
    • Riverside Mill Food Court
    • Sassagoula Flotworks & Food Factory
  • Saratoga Springs
    • Artist's Palette
    • Grandstand Pool Bar
    • Paddock Pool Grill
    • Turf Club
  • Shades of Green
    • Garden Gallery
    • Evergreen's
    • Mangino's Bistro
  • Walt Disney World Swan
    • Garden Grove Cafe
    • Il Mulino New York Trattoria
    • Kimonos Sushi Bar
    • Splash Grill
  • Vero Beach
    • Bleachers Bar and Grill
    • Green Cabin Room
    • Shutters
    • Sonya's
  • Wilderness Lodge
    • Artist Point
    • Roaring Fork
    • Territory Lounge
    • Whispering Canyon
  • Yacht Club
    • Captain's Grille
    • Crew's Cup Lounge
    • Yachtsman Steakhouse
The DVC/Timeshare Advantage
    • Cooked a quick in-room meal
    • Cooked a full sit-down meal in the villa
    • Cooked a meal using a resort BBQ grill


Bonus Points
  • Benihana's
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Old 10-20-2013, 10:53 AM   #53
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Leaving in a few days for our next trip - and I'm trying to change our FP+ selections. But some days - I want to change ONE experience to something else at a different time. So - I want to change experience and time at the same time. BUT YOU CAN'T DO THAT!!! How dumb is that? And if I try to get totally new experiences - well - there ARE NO FP+ for Toy Story at all that day right now.... REALLY? ARGH!!! Now I get the complaining. I don't want to give up one thing without knowing in advance that what I want is available. ARGH!!!
The App version is more user friendly....
It let's you know that you wont be giving up anything that you currently have saved until you choose/accept your new choice.
Yes, you can change just one & leave the other two on there.
It is very user friendly on the app, I prefer that to the online version.
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Old 10-20-2013, 11:00 AM   #54
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Quote:
Originally Posted by Robo View Post
The line forms on the right.


Can I pre-schedule my time to visit Guest Services so I can bypass the standby line of others waiting to complain?
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Old 10-20-2013, 11:18 AM   #55
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Can I pre-schedule my time to visit Guest Services so I can bypass the standby line of others waiting to complain?
As a public service, the building that will house the complaint department that will handle the complaints about the difficulties in getting FP+ complaints heard is being built at DHS.

They are doing that... instead of building a second version of Toy Story Mania.





(As a public service, I'm here to tell you that the above is not true, but is merely a joke... based on rumors, based on jokes about rumors.)
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Old 10-20-2013, 11:53 AM   #56
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Originally Posted by magicbob View Post

Can I pre-schedule my time to visit Guest Services so I can bypass the standby line of others waiting to complain?
THIS!
They should set up kiosks at the airport...
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Old 10-20-2013, 11:58 AM   #57
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Originally Posted by Disnerdette View Post
On my last visit to DLR, I had my DBF wear his FitBit, just to see exactly what kind of mileage we were talking. We walked 14 miles that day, and clocked in everything we ate and came up with an additional 2,000 available calories because of how much we walked. Which truly meant the calories didn't count at Disneyland. I can only imagine it at WDW.
I have one of those Striiv pedometers and am planning to take it to WDW out of curiosity. It gives you little trophies for meeting challenges. I'm sure I'll get lots of trophies,lol.
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Old 10-20-2013, 12:02 PM   #58
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Originally Posted by DRDISNEYMD
~The old dated legacy FP is way better than having the opportunity to reserve a fast pass for the most popular attraction in all of WDW -- from the comfort of your home or anywhere, thus eliminating the traditional running of the bulls at DHS at rope drop and the bonus is, you don't get to choose what time to return, it could be 2 hours or 6 hours later, and that's awesome!

~Also, if you want change your "return" time with the legacy fast pass, just go back to the fast pass area and stick the ticket back in the machine - just make sure to remove the cover first. Yeah, this is way better than having my FP in advance and casually strolling right into the FP line.
This! Exactly, pre booking the most important fast passes before we leave, then touring and enjoying at our own pace, knowing we've locked in our must do's is making planning for our upcoming trip an absolute joy!

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Old 10-20-2013, 12:04 PM   #59
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Quote:
Originally Posted by ArwenMarie
It's so annoying how you can't just SEE what is available, all at the same time, on one screen, for the three that you want, and then just pick what you want. I can't stand the "Options" "Best Option!" No, just let me see, I will pick the best option. And don't get me started on the "Fastpicks!" lol
You can always pick your three fast passes, then go in individually and change each fast pass time to suit you...that's what we've been doing

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Old 10-20-2013, 12:10 PM   #60
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Quote:
Originally Posted by kwdw
Let me be a bit more specific - I did get my ToT and Toy Story FP+ as I wanted - and ORIGINALLY - the third one I wanted (Great Movie Ride) - but now our Great Movie Ride one - well - now we decided to book a lunch ADR - we would miss. So - I wanted to try to add a different FP+ at a different time - thinking we might add the one for Fantasmic or maybe RoR later in the day or ?? . But - I can't say - hey - get rid of this one entirely and show me what else is still available that day in general. I'd have to move it to a different time FIRST, and then try changing the experience. But the time I ideally want to move it to, I can't, because it's not available in that time frame. (The time frame I'd like it to be or switch to something else. That's just stupid. I should be able to say - hey - JUST give me TWO fp+ for this day. Maybe I'll add a third later based on what's left to pick from whenever. And here's more - I KNOW RoR is available at that other time where I would put my third FP - because if I "start over" as if I was going to change everything - one of the options comes up in the time frame I want. But because I can't move the Great movie Ride to that time first - I can't get one for RoR. (and now - starting over - I can't get Toy Story) ARGH!

Another example - we've got a FP+ at Epcot we have no intention of using. Got what we wanted for Test Track and Soarin. The other one is a complete waste for us. But I can't cancel just that one. I could be holding a pair of FP+ for "Epcot Character Spot" at a perfect time for another family who can't them - but I can't cancel just that one.

And the system seems to have some idea that I couldn't possible want three FP+'s that might be back to back or overlap by a couple minutes. Really - I can ride Under the Sea between 3:05-4:05 and make it to ETWB by 4:00-5:00. Really. That's totally doable. But no.... If I move one of those to a different time, I can get the opposite - so I know those times are available independently - but not in combo - it's demanding I take times farther apart. Really? Why? So I can shop in-between? Um.... no - it just makes me MAD and not excited about my trip that they are trying to plan my touring so much.

I really, really, really miss the old FP without enforced return times. That worked great for us. We'd do rope drop, get some fastpasses, chill out for a table service meal, go use our FP's in the late afternoon/evening (almost always later than the return time), watch fireworks, and then head back to the resort.

Sigh. We'll see how the trip goes!
You can totally change the times after you've secured your fast passes. I've been doing it all week long, filling in time gaps, slotting them in between adrs, I seriously don't understand what the problem is, select the fast pass you want to change, and it will show you all available times for that day before and after your current time!

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