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Old 10-19-2013, 08:44 AM   #31
mgrayar
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Quote:
Originally Posted by OurDogCisco View Post
. Lucky you... I have park tickets but can't use FP+ because the system doesn't recognize my tickets. I'm really disappointed in disney's rollout of this program. I'm going the week of Thanksgiving. So I feel I have a right to be concerned about the quality of my trip.
It is still in test, nothing has been rolled out.
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Old 10-19-2013, 08:47 AM   #32
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Quote:
Originally Posted by mgrayar View Post
It is still in test, nothing has been rolled out.
Officially, yes. But it sure looks like a slow rollout to me....
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Old 10-19-2013, 08:52 AM   #33
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Originally Posted by WillAustin View Post
The MDE user interface is terrible. It could be done far more smoothly and be much easier to use.
I really hope that people who are having these experiences take the time to send an e-mail message to WDW explaining what frustration you are having and how the system can be improved.

This system is still in its embryonic stages and I am sure Disney will take user input into account.
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Old 10-19-2013, 09:13 AM   #34
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I'm usually the very last to defend Disney unlike so many others on this site who will defend Disney to the bitter end and think Disney can do no wrong

1 - this is still in testing
2 - they are still supporting the old system and don't want to give out too many FP+
3 - many people are double dipping
4 - there are going to be bumps in the road during the test
5 - it's going to get better - for example they know the one park per day is an issue
6 - the website is not perfect yet - it's still in testing

Overall - I like this in theory - but I have to say booking the rids a month in advance seems ridiculous - but at the end of the day I've already got several FPs to Soarin and TSM - that does make things a hell of a lot easier in the end

I suspect that six months from now this will be a much better system and we will all be wondering what all the hullabaloo was about
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Old 10-19-2013, 09:16 AM   #35
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Originally Posted by wisblue View Post
I really hope that people who are having these experiences take the time to send an e-mail message to WDW explaining what frustration you are having and how the system can be improved.

This system is still in its embryonic stages and I am sure Disney will take user input into account.
People have been frustrated and complaining for years about how awful Disney's various websites are designed. Nothing has been changed or improved on the IT front.
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Old 10-19-2013, 09:28 AM   #36
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Originally Posted by kwdw View Post
Leaving in a few days for our next trip - and I'm trying to change our FP+ selections. But some days - I want to change ONE experience to something else at a different time. So - I want to change experience and time at the same time. BUT YOU CAN'T DO THAT!!! How dumb is that? And if I try to get totally new experiences - well - there ARE NO FP+ for Toy Story at all that day right now.... REALLY? ARGH!!! Now I get the complaining. I don't want to give up one thing without knowing in advance that what I want is available. ARGH!!!
I feel your pain!
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Old 10-19-2013, 09:42 AM   #37
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I'm not thrilled about having to plan attractions 60 days out from our trip and am still leary about where Disney is headed down the road with these magic bands. That said, it is a huge plus for us to be able to get fastpasses for attractions like Toy Story Mania. We simply are not morning people. We like being in the parks until only the crickets can be heard at night. No matter what our intentions are, we just simply never make it to the parks until between 11 and noon. If planning attaractions 60 days out means that we can ride Toy Story Mania without a 100+ minute wait while still not getting to the parks until noonish, I will take it!
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Old 10-19-2013, 09:57 AM   #38
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Originally Posted by Sammie View Post
We enjoyed our experience with Fastpass+ greatly so the line to complain does not include everyone.

It was the first time we got to ride Toy Story Mania with no wait and in the late afternoon, we did not even hit the parks until 1pm. I loved it.
Sammie, when were you there? As more and more people are using MB the more problems are popping up. We were there this week and using the app in the park was nearly impossible. I constantly kept getting a error message about a "blip" in the system. It was very frustrating to say the least.

Laura
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Old 10-19-2013, 10:04 AM   #39
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Originally Posted by wdwfan757 View Post
Gotta say that I love FP+. I have fp+s for tsm, rnr, and tot on the same day. I've never been to HS without waking up at the crack. Im going to sleep in and then do breakfast at Captain's Grill. Im pumped. Even more helpful is that I've got Soarin and Test track for the afternoon of my incoming travel day! Who knew that one day, I could get to Epcot at 2 and not have to worry about standing in the standby lines for those two. The interface still needs a lot of work IMO, but the end product is great!
No emoticons on my phone but I give a big thumbs up here.
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Old 10-19-2013, 10:08 AM   #40
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Quote:
Originally Posted by WeCampDisney View Post
You need to call the number for help, they can fix that for you. The number is listed someone in My Disney Experience. The number on the tickets we got from Undercover Tourist has letters and numbers. I couldn't tell an O from a zero so when I linked the tickets in my account I entered a zero. 5 tickets were recognized but one was not. It had the O as the first character in the number. The I tried it again entering an O instead of a zero and it it worked. Your tickets will link, even if you have to call Disney IT for help. May your Thanksgiving be magical.
. I already did that and they said that my tickets are not convertible until I arrive. I'm not happy about it at all. I bought my tickets in 2005 but never finished using them up because we ended up buying annual passes after that. I feel like I'm being punished.
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Here's my list!

THEME PARKS
  • ANIMAL KINGDOM PARK
    • Flame Tree BBQ
    • Pizzafari
    • Rainforest Cafe
    • Restaurantosaurus
    • Tusker House
    • Yak & Yeti Counter Service
    • Yak & Yeti
  • Disney's Hollywood Studios
    • '50s Prime Time Cafe
    • ABC Commissary
    • Backlot Express
    • Brown Derby
    • Catalina Eddie's
    • Fairfax Fare
    • Feel the Force VIP Package (Fireworks Dessert Party)
    • Hollywood & Vine
    • Mama Melrose's
    • Min & Bill's Dockside Diner
    • Rosie's All-American Cafe
    • Sci-Fi Dine-In
    • Starring Rolls Cafe
    • Studio Catering Company
    • Toluca Legs Turkey Company
    • Toy Story Pizza Planet
  • Epcot
    • Coral Reef (Living Seas)
    • Electric Umbrella
    • Fountainview (Starbucks)
    • Garden Grill (The Land)
    • Sunshine Seasons (The Land)
    • Akershus Royal Banquet Hall (Norway)
    • Biergarten (Germany)
    • Boulangerie Patisserie (France)
    • Chefs de France (France)
    • Fife & Drum (American Adventure)
    • Illuminations Sparkling Dessert Party
    • Katsura Grill (Japan)
    • Kringla Bakeri og Cafe (Norway)
    • La Cantina de San Angel (Mexico)
    • La Hacienda de San Angel (Mexico)
    • Le Cellier (Canada)
    • Liberty Inn (American Adventure)
    • Lotus Blossom Cafe (China)
    • Monsieur Paul (France)
    • Nine Dragons (China)
    • Odyssey
    • Restaurant Marrakesh (Morocco)
    • Rose and Crown (United Kingdom)
    • San Angel Inn (Mexico)
    • Sommerfest (Germany)
    • Spice Road (Morocco)
    • Tangierine Cafe (Morocco)
    • Teppan Edo (Japan)
    • Tokyo Dining (Japan)
    • Tutto Gusto Wine Cellar (Italy)
    • Tutto Italia (Italy)
    • Via Napoli (Italy)
    • Yorkshire County Fish Shop (United Kingdom)
  • Epcot Food & Wine Festival
    • Argentina
    • Australia
    • Belgium
    • Brewer's Collection
    • Canada
    • Caribbean Islands
    • Cheese
    • China
    • Craft Beers
    • Desserts & Champagne
    • Florida
    • France
    • Germany
    • Greece
    • Hawaii
    • Hops & Barley
    • Ireland
    • Italy
    • Japan
    • Mexico
    • Morocco
    • New Zealand
    • Poland
    • Party for the Senses
    • Scandinavia
    • Singapore
    • South Africa
    • South Korea
    • Terra
  • Epcot Food & Garden Festival
    • Buttercup Cottage
    • Fleur De lys
    • Florida Fresh
    • Hanami
    • Intermissions Cafe
    • Jardin De Fiestas
    • Lotus House
    • Pineapple Promenade
    • Primavera Kitchen
    • The Smokehouse
    • Taste of Marrakesh
    • Urban Farm Eats
  • Magic Kingdom
    • Be Our Guest Lunch (Fantasyland)
    • Be Our Guest Dinner (Fantasyland)
    • Casey's Corner (Main Street USA)
    • Cinderella's Royal Table (Fantasyland)
    • Columbia Harbour House (Liberty Square)
    • Cosmic Ray's (Tomorrowland)
    • The Crystal Palace (Adventureland)
    • Diamond Horseshoe Review (Frontierland)
    • The Friar's Nook (Fantasyland)
    • Gaston's Tavern (Fantasyland)
    • Golden Oak Outpost (Frontierland)
    • Liberty Tree Tavern (Liberty Square)
    • The Lunching Pad (Tomorrowland)
    • Main Street Bakery (Starbucks)
    • Pecos Bill's (Frontierland)
    • Pinnochio Village Haus (Fantasyland)
    • The Plaza Restaurant (Main Street USA)
    • Sleepy Hollow
    • Tomorrowland Terrace (Tomorrowland)
    • Tomorrowland Terrace Wishes Dessert Party (Tomorrowland)
    • Tony's Town Square (Main Street USA)
    • Tortuga Tavern (Adventureland)
    • Frontierland Turkey Leg Cart
Water Parks
  • Blizzard Beach
    • Avalunch
    • The Cooling Hut
    • Lottawatta Lodge
    • The Warming Hut
  • Typhoon Lagoon
    • Leaning Palms
    • Lowtide Lou's
    • Surf Doggies
    • Typhoon Tilly's
    • Bodie's All American
    • Earl of Sandwich
    • Fulton's Crab House
    • Ghirardelli's
    • Marketplace Snacks
    • Pollo Campero
    • Rainforest Cafe
    • Starbucks
    • T-Rex
    • Wolfgang Puck Express
  • Pleasure Island
    • Cooke's of Dublin
    • Paradiso 37
    • Planet Hollywood
    • Portobello
    • Raglan Road
  • West Side
    • AMC 24 Pleasure Island Dining
    • Bongo's Cuban Cafe
    • Crossroads at House of Blues
    • Crossroads at House of Blues Sunday Brunch
    • Foodquest
    • Splitsville
    • Smokehouse at House of Blues
    • Wolfgang Puck Grand Cafe
    • The Dining Room at Wolfgang Puck Grand Cafe
    • Wolfgang Puck Express
  • West Side Food Trucks
    • Fantasy Fare truck
    • Namaste Cafe truck
    • Superstar Catering truck
    • World Showcase of Flavors truck
Wide World of Sports
    • ESPN Grill
Resorts
  • All Star Movies
    • World Premiere
  • All Star Music
    • Intermission
  • All Star Sports
    • End Zone
  • Animal Kingdom Lodge
    • Boma Flavors of Africa
    • Jiko: The Cooking Place
    • The Mara
    • Sanaa
  • Art of Animation
    • Landscapes of Flavors
  • Beach Club
    • Beach Club Marketplace
    • Beaches and Cream
    • Cape May Cafe
    • Hurricane Hanna's
  • Boardwalk
    • Big River Grille & Brewing Works
    • Boardwalk Bakery
    • Boardwalk Pizza Window
    • ESPN Club
    • Flying Fish
    • Kouzzina
  • Caribbean Beach
    • Old Port Royale
    • Shutters
  • Contemporary
    • California Grill
    • Chef Mickey's
    • Contempo Cafe
    • The Wave
    • Top of the World Lounge
  • Coronado Springs
    • Cafe Rix
    • Laguna Bar
    • Maya Grill
    • Pepper Market
    • Siesta's
  • Walt Disney World Dolphin
    • Cabana Bar and Beach Club
    • The Fountain
    • Fresh Mediterranean Market
    • Picabu Buffeteria
    • Shula's Steakhouse
    • Todd English's bluezoo
  • Fort Wilderness
    • Crockett's Tavern
    • Hoop Dee Doo Musical Review
    • Meadows Snack Bar
    • Mickey's Backyard BBQ
    • Trail's End Restaurant
  • Grand Floridian Resort and Spa
    • 1900 Park Fare
    • Citrico's
    • Garden View Lounge Afternoon Tea
    • Gasparilla Island Grill
    • Grand Floridian Cafe
    • Mizner's Lounge
    • My Disney Girl's Perfectly Princess Tea
    • Narcoossee's
    • Pool Bar
    • Victoria and Albert's
  • Old Key West
    • Goods to Go
    • Olivia's
    • Turtle Shack
  • Polynesian
    • Captain Cook's Snack Company
    • Kona Cafe
    • Kona Island Sushi Counter
    • 'Ohana
    • Spirit of Aloha Polynesian Luau
    • TambuLounge
  • Pop Century
    • Everything Pop
  • Port Orleans
    • Boatwright's
    • Riverside Mill Food Court
    • Sassagoula Flotworks & Food Factory
  • Saratoga Springs
    • Artist's Palette
    • Grandstand Pool Bar
    • Paddock Pool Grill
    • Turf Club
  • Shades of Green
    • Garden Gallery
    • Evergreen's
    • Mangino's Bistro
  • Walt Disney World Swan
    • Garden Grove Cafe
    • Il Mulino New York Trattoria
    • Kimonos Sushi Bar
    • Splash Grill
  • Vero Beach
    • Bleachers Bar and Grill
    • Green Cabin Room
    • Shutters
    • Sonya's
  • Wilderness Lodge
    • Artist Point
    • Roaring Fork
    • Territory Lounge
    • Whispering Canyon
  • Yacht Club
    • Captain's Grille
    • Crew's Cup Lounge
    • Yachtsman Steakhouse
The DVC/Timeshare Advantage
    • Cooked a quick in-room meal
    • Cooked a full sit-down meal in the villa
    • Cooked a meal using a resort BBQ grill


Bonus Points
  • Benihana's
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Old 10-19-2013, 10:13 AM   #41
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Originally Posted by MJ6987 View Post
It's an infuriating system. Another example is that if you want to change, say, Splash Mountain 11am reservation to a Parade or Wishes, they won't come up as an option because they are not on at 11am!
Yes this is frustrating.
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Old 10-19-2013, 10:21 AM   #42
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Originally Posted by tony67 View Post
I'm usually the very last to defend Disney unlike so many others on this site who will defend Disney to the bitter end and think Disney can do no wrong

1 - this is still in testing
2 - they are still supporting the old system and don't want to give out too many FP+
3 - many people are double dipping
4 - there are going to be bumps in the road during the test
5 - it's going to get better - for example they know the one park per day is an issue
6 - the website is not perfect yet - it's still in testing

Overall - I like this in theory - but I have to say booking the rids a month in advance seems ridiculous - but at the end of the day I've already got several FPs to Soarin and TSM - that does make things a hell of a lot easier in the end

I suspect that six months from now this will be a much better system and we will all be wondering what all the hullabaloo was about
This line of thinking works well if the same number of people using fastpass use Fastpass+. But Disney clearly wants as many people as possible using the new system. As the percentage of people using magicbands/fastpass+ increases to new levels, the game changes considerably.
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Old 10-19-2013, 10:37 AM   #43
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Originally Posted by wisblue View Post
I really hope that people who are having these experiences take the time to send an e-mail message to WDW explaining what frustration you are having and how the system can be improved.

This system is still in its embryonic stages and I am sure Disney will take user input into account.
I sent a very long detailed email to guest communication about all of our issues. I got back a generic response how this was a test, etc. In my email to them I stated that I understood it was a test but my issue was the lack of communication. Our FP+ got deleted with no notice. I understand that there is issues to be worked out but a less informed guest would probably have gone to the attraction thinking they had FP+. I was very disappointed in Disney's attitude.
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Old 10-19-2013, 10:52 AM   #44
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Originally Posted by emilymad View Post
I sent a very long detailed email to guest communication about all of our issues. I got back a generic response how this was a test, etc. In my email to them I stated that I understood it was a test but my issue was the lack of communication. Our FP+ got deleted with no notice. I understand that there is issues to be worked out but a less informed guest would probably have gone to the attraction thinking they had FP+. I was very disappointed in Disney's attitude.
Good for you for taking the time to document your dissatisfaction.

Just because you got a generic response doesn't mean that nobody is gathering up these comments and sharing them with people who are in a position to make changes.

Look at it this way. Sending something directly to the company has a better chance of accomplishing something than complaining on a message board.
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Old 10-19-2013, 11:05 AM   #45
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I do wish they would just let you select FastPasses individually based on what times are available. It would be nice to get a couple of them for the morning and one later at night if you wanted to. I hope they also add a Park Hopping option where you can get them for multiple parks in one day.
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