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Old 10-15-2013, 10:32 AM   #1
SumWhrOvrThRanBo
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Reason #36732 Why You Should Tip Mousekeeping!!

We just returned home from an amazing family vacation! We stayed 6 nights at AKV Kidani Village-- it was absolutely perfect. However later that day, after checkout my husband realized he had left his iPad in the room- he was certain he left it behind & he knew exactly where he had left it. We went to the front desk of our resort & told them about our mistake. They told us that the room had already been cleaned & there was nothing that could be done-- they gave us the # for house keeping as well as lost & found and told us to call the following afternoon & we could have the iPad shipped to us at home.
Well I call housekeeping and lost & found-- they both told me that nothing was left in the room & we must be mistaken. However, he had his credit card information & password saved in the device & since checkout over $170 dollars in apps have been purchased.
Long story short-- my husband thought I left a Mousekeeping tip on the entertainment center before checkout & I thought he was the one who left the tip. I have to question-- if a tip was infact left, would our iPad been returned!??

So sad.
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Old 10-15-2013, 10:37 AM   #2
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Quote:
Originally Posted by SumWhrOvrThRanBo View Post
We just returned home from an amazing family vacation! We stayed 6 nights at AKV Kidani Village-- it was absolutely perfect. However later that day, after checkout my husband realized he had left his iPad in the room- he was certain he left it behind & he knew exactly where he had left it. We went to the front desk of our resort & told them about our mistake. They told us that the room had already been cleaned & there was nothing that could be done-- they gave us the # for house keeping as well as lost & found and told us to call the following afternoon & we could have the iPad shipped to us at home.
Well I call housekeeping and lost & found-- they both told me that nothing was left in the room & we must be mistaken. However, he had his credit card information & password saved in the device & since checkout over $170 dollars in apps have been purchased.
Long story short-- my husband thought I left a Mousekeeping tip on the entertainment center before checkout & I thought he was the one who left the tip. I have to question-- if a tip was infact left, would our iPad been returned!??

So sad.
Um, no. I don't think a tip has anything to do with it. A thief is a thief. A tip would have just meant a thief with some coffee money...

I'm sorry this happened to you.
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Old 10-15-2013, 10:56 AM   #3
Shaden
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It MIGHT have changed the outcome, that's possible, but that does not justify what was done. There is no reason why they should not have turned the ipad in, and certainly no reason why they should them be charging your credit card for apps.

Sorry this happened to you, and I would probably be asking myself the same thing, but neither of us should. Not tipping is not the crime in this case.
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Old 10-15-2013, 11:50 AM   #4
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Nope, the tip wouldn't have done a thing. I'm really sorry this happened, I'd definitely report back to the resort what has happened.

And I certainly hope you've already done this, but call your credit card company and you need to report the unauthorized charges, and I would have the card itself cancelled and get a new card. (Although I'd imagine the CC company would do that anyways...) You will not be held liable for stolen charges.
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Old 10-15-2013, 01:51 PM   #5
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Download the app where is my iPhone (iPad) it's free.


Also use a code that unlocks the screen. If they can't unlock it they can't use it.

Have all photos upload to your iCloud. If they take selfies ore work or family photos. The Internet is your friend. Post them.
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Old 10-15-2013, 02:03 PM   #6
MommaBarb
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No, it wouldn't have changed anything. I left my Kindle on the bed. I realized it at the airport when I wanted to read while we waited for our flight. I called Amazon and locked it out immediately. I called many times and nothing.
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Old 10-15-2013, 02:05 PM   #7
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leaving a tip didn't matter that person will steal anything not nailed down period. I once left a Cannon camera in a rental with all my Disney pics on it was the last one dropping off his car before the rental office closed. I called 8am the next day and got this line We found a Memory Card but no Camera *** really. Talk to some high up's and got a full refund on my camera and next rental on them. Sorry this happened to you.
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Old 10-15-2013, 02:31 PM   #8
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Sounds to me like the "last trip around the room" that my mother and father taught me would have saved you twice. Once in actually leaving a tip and also in finding your Ipad.

we always pull all the luggage out of the room...then we do a thorough sweep. You would be surprised how many things we find when we think we got it all already. That hook on the back of the bathroom door usually holds something!
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Old 10-15-2013, 02:52 PM   #9
mymeme
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I'm so sorry that happened to you. I hope you called Apple as they would have SSI # and could flag it as stolen in case the thief tries selling it. I do have Find My IPhone on all my Apple devices. Thank goodness I haven't had to use it yet.
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Old 10-15-2013, 03:58 PM   #10
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I always make sure a password is required to unlock my phone and iPad for this reason. As a PP said, if they can't use it they probably won't take it.

Maybe I am missing something here, but isn't a password required to download apps? If I haven't purchased anything from the iTunes store in more than an hour or so it always asks for my password.
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Old 10-15-2013, 04:11 PM   #11
Ariel on Land
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Quote:
Originally Posted by anniescupboards View Post
Download the app where is my iPhone (iPad) it's free.

Also use a code that unlocks the screen. If they can't unlock it they can't use it.

Have all photos upload to your iCloud. If they take selfies ore work or family photos. The Internet is your friend. Post them.
Ok. OT a bit, but how do you upload all pics to icloud??
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Old 10-15-2013, 04:28 PM   #12
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Because of the title I thought I was going to be reading a post praising Mousekeeping for going above and beyond. Instead, they went above and beyond doing the wrong thing.

In short, no. A person who can so easily steal an item that very apparently belongs to someone else has no morals; he/she is a thief. A tip would have been nothing more than icing on the iPad cake.

What I would do, however, is contact the police. Relate your story to them. Not only do resorts have survelliance cameras, they are also able to tell who went into your room at a specific time. From that information it will be easy for them to determine which Mousekeeper was responsible for cleaning your room upon checkout. It wasn't a pair of socks. It was a rather expensive electronic device PLUS $170 in charges for apps. Also contact your credit card company, explain the situation and dispute the charges. Have the card locked and a new one reissued with a different number. If I were in your position there is no way I would just let it go in hopes that Disney would get to the bottom.

Good Luck! Some people are just scum and I'm sorry you can to encounter one in, of all places, Disney.
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Old 10-15-2013, 05:12 PM   #13
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I just had a friend return from the same resort about two weeks ago and the same thing happened to them except it was 2 ipads, an iphone and a laptop! Unfortunately, they did not have there items in the safe and the items were taken while they were at the parks.

Always lock your items up!
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Old 10-15-2013, 06:20 PM   #14
lovemydeals
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I guess we got lucky. We left for Hollywood studios around 8:30am. Around 11:00ish while watching the Ariel show, I realized that I forgot to lock the safe because I didn't have the key. We had 2 ipads, house/car keys and about $300 in cash. My husband went back and the mousekeeper was cleaning the room. Nothing was taken. I don't know if she didn't realize or have time to realize that the safe was unlocked or she realized her job & morals was more important than our ipads and cash.
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Old 10-15-2013, 07:37 PM   #15
lalanik
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Quote:
Originally Posted by Tigger's ally View Post
Sounds to me like the "last trip around the room" that my mother and father taught me would have saved you twice. Once in actually leaving a tip and also in finding your Ipad.

we always pull all the luggage out of the room...then we do a thorough sweep. You would be surprised how many things we find when we think we got it all already. That hook on the back of the bathroom door usually holds something!
How does your post contribute to the situation? It just seems like you are pouring salt on the wound...
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