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Old 10-10-2013, 02:58 PM   #1
Laura24
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Did someone say drinks?

We had a great cruise on board the Dream 10/06/13 and just had to mention the only negative about it. We had some awesome table mates but I must mention that our assistant server did not once, in four nights, ask any of us if we wanted drinks, coffee or tea!!!! Disney lost some revenue because my DH and I like a glass/ or two of wine with dinner. Made note of it on our comment cards for sure.
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Old 10-10-2013, 03:24 PM   #2
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Quote:
Originally Posted by Laura24 View Post
We had a great cruise on board the Dream 10/06/13 and just had to mention the only negative about it. We had some awesome table mates but I must mention that our assistant server did not once, in four nights, ask any of us if we wanted drinks, coffee or tea!!!! Disney lost some revenue because my DH and I like a glass/ or two of wine with dinner. Made note of it on our comment cards for sure.
My last cruise on the Fantasy was the same way. I had to practically beg to order a glass of wine. I didn't understand why she couldn't pick up on the fact that I ordered a glass every night!

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Old 10-10-2013, 03:25 PM   #3
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Sounds unfortunately like a newbie. I don't know if we just got really lucky or what, but I'm starting to really panic on for my Magic cruise. I had such a great server for Dream, and if our Magic lets us down, my BIL may never, "REALLY NEVER!!" step foot on another cruise again! Just getting him on this one is a big risk!

Who can I request for the Magic...
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Old 10-10-2013, 03:28 PM   #4
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Quote:
Originally Posted by TwinPrincessMermaids View Post
Sounds unfortunately like a newbie. I don't know if we just got really lucky or what, but I'm starting to really panic on for my Magic cruise. I had such a great server for Dream, and if our Magic lets us down, my BIL may never, "REALLY NEVER!!" step foot on another cruise again! Just getting him on this one is a big risk! Who can I request for the Magic...
I think the Magic will have a decent number of veterans working on it - I wouldn't worry too much about this. Also, you aren't cruising until May, so there are contracts that will be rotating and whom you request may not even be on board.

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Old 10-10-2013, 03:30 PM   #5
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Quote:
Originally Posted by Laura24 View Post
We had a great cruise on board the Dream 10/06/13 and just had to mention the only negative about it. We had some awesome table mates but I must mention that our assistant server did not once, in four nights, ask any of us if we wanted drinks, coffee or tea!!!! Disney lost some revenue because my DH and I like a glass/ or two of wine with dinner. Made note of it on our comment cards for sure.
Did you not say anything? I live for the MDR iced tea as it's brewed tea vs from a fountain. It's a must have for me!

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Old 10-10-2013, 03:33 PM   #6
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Quote:
Originally Posted by Silverfox97 View Post
I think the Magic will have a decent number of veterans working on it - I wouldn't worry too much about this. Also, you aren't cruising until May, so there are contracts that will be rotating and whom you request may not even be on board.

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Shucks, Silver. You always know what to say.


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Old 10-10-2013, 03:41 PM   #7
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Quote:
Originally Posted by TwinPrincessMermaids View Post
Shucks, Silver. You always know what to say.
Lol. I was just noticing a knee jerk fear reaction. I'm just trying to calm your nerves

Honestly, in all of our cruises, we've had good service. They've ranked from absolutely stellar to just 'present.' Even the teams that were just 'present' succeeded in doing their jobs, even tho we weren't wowed. I personally can't say we had awful service (now we have had a few less than stellar stateroom attendants tho).

If that was me (the OP), no way I would've not said something. Mama needs her tea (and so does my DH) and our DD drinks white milk. We are fine with water, but beverage service is their job.

Don't worry TwinPrincessMermaids, the odds are in your favor. Turn your nervousness into exciting anticipation!

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Old 10-10-2013, 04:07 PM   #8
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RE: Magic

we had Raquel in Feb 2011...she was brand-spankin' new! AND IT SHOWED!!!


she was....shall we say.....terrible. so bad that she was "absent" after Wed (post the "exceptional service" spiel)......don't know if she is still there and she might be marvelous now but I would be on the alert.....

that goes for Guisseppe, too....our head server. Good luck getting drinks and coffee and dessert and anything else to come out at the same time!

I am sure you will have a great team.....i hope
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Old 10-10-2013, 04:13 PM   #9
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servers

I think that's a pretty isolated event. We've had really good servers both times we've been on the Dream. We get the wine package, so the menu is on the table when we sit down, but even for regular drinks- after the first night, our drinks were on the table when we sat down (it was whatever we had the previous night but we asked for something different a couple times). My daughter's cup even had her name written on the lid.
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Old 10-10-2013, 04:28 PM   #10
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I think that's a pretty isolated event. We've had really good servers both times we've been on the Dream. We get the wine package, so the menu is on the table when we sit down, but even for regular drinks- after the first night, our drinks were on the table when we sat down (it was whatever we had the previous night but we asked for something different a couple times). My daughter's cup even had her name written on the lid.
Exactly. I've been on all 4 ships and this has been my experience.

My fave serving teams have been on our 7-night cruises - the Magic & Fantasy. The ones on the Dream & Wonder were fine, just not overly memorable.

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Old 10-10-2013, 05:16 PM   #11
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Quote:
Originally Posted by Laura24 View Post
We had a great cruise on board the Dream 10/06/13 and just had to mention the only negative about it. We had some awesome table mates but I must mention that our assistant server did not once, in four nights, ask any of us if we wanted drinks, coffee or tea!!!! Disney lost some revenue because my DH and I like a glass/ or two of wine with dinner. Made note of it on our comment cards for sure.
I'm sorry you had such a bad AS! I would have totally called her out on it and spoken with the Head Server!

I am happy to report that I had an absolutely phenomenal dining team on my Sept 1 Dream crusie! Selo was Head Server; Feridun, the best Server ever; and Memfis our wonderful Assistant Server! Anybody heading on the Dream should request these amazing people!!!
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Old 10-10-2013, 06:40 PM   #12
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Originally Posted by Silverfox97 View Post
Did you not say anything? I live for the MDR iced tea as it's brewed tea vs from a fountain. It's a must have for me!

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Me too!! Love the MDR iced tea!!

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Old 10-10-2013, 06:56 PM   #13
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Weird. I have occasionally felt a little too pressured to drink (not often and not badly), but never ignored for wine!
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Old 10-10-2013, 07:52 PM   #14
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Quote:
Originally Posted by TwinPrincessMermaids View Post
Sounds unfortunately like a newbie. I don't know if we just got really lucky or what, but I'm starting to really panic on for my Magic cruise. I had such a great server for Dream, and if our Magic lets us down, my BIL may never, "REALLY NEVER!!" step foot on another cruise again! Just getting him on this one is a big risk! Who can I request for the Magic...
Bad service is an anomaly on DCL, not the other way around. We've sailed four times and have yet to be disappointed with our serving team. I'm looking forward to our first trip on the Magic in January. And I would not farm for recommendations here, either, as what one person considers great service might not be the same for you. The only time we have ever requested a server we had had him before, knew we were compatible, and were sailing around the same time so we hoped his contract time would be the same. Never have been on the Magic we're trusting the DCL dining managers to place us where they feel is best, and they have yet to fail us.

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Old 10-10-2013, 07:52 PM   #15
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Quote:
Originally Posted by Silverfox97 View Post
Exactly. I've been on all 4 ships and this has been my experience.

My fave serving teams have been on our 7-night cruises - the Magic & Fantasy. The ones on the Dream & Wonder were fine, just not overly memorable.

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Pretty much the same as we've noticed it on each ship as well. Don't think we've ever had a bad/unattentive serving team.
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