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Old 10-05-2013, 10:48 AM   #1
wendybeth75
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At Poly now---monorail closed from 11-6!

Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
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Old 10-05-2013, 10:53 AM   #2
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Quote:
Originally Posted by wendybeth75 View Post
Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
If you want to talk to a manager, GO to the front desk...don't call. Calling only gets you to a call center that will answer as the front desk but isn't there at all. That's why they didn't know about the fliers. Good luck!
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Old 10-05-2013, 10:56 AM   #3
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Quote:
Originally Posted by wendybeth75 View Post
Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
I'm sorry about the monorail. That is very disappointing and frustrating when staying at a monorail resort for the monorail (and paying those rates) to have it be shut down (especially for that long) . In order to talk to a manager, you would have to go to the front desk as calling will only get you a call center. Good luck.
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Old 10-05-2013, 11:02 AM   #4
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They have to do maintenance sometimes.... Would you rather one day of inconvenience or problems with the monorail? Who knows, maybe there was a major problem that could have caused an accident.

Maybe I am in the minority, but your at Disney at an awesome resort. Why complain?
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Old 10-05-2013, 11:09 AM   #5
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That stinks. That's when they should be giving people discounts off their stay or a gift card or something. Part of the staying at a monorail resort is the monorail.
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Old 10-05-2013, 11:21 AM   #6
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Originally Posted by wendybeth75 View Post
Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
OMG its 7 hours get over it ... why change your resort over something no one has control over .so you ride a bus one time
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Old 10-05-2013, 11:22 AM   #7
wendybeth75
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Thanks for tips. It isn't just one day, if it were one day I wouldn't complain. This is due to the construction somehow, not a refurb. I worked a lot of overtime for that little convenience. 11-6 daily is a pain. On a happy not aside fr walking
To the TTC you don't even notice the construction going on.
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Old 10-05-2013, 11:23 AM   #8
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IMO taking the boat from the MK resorts is a lot more relaxing and fun than being enclosed in a smelly monorail car. I'd rather see them close for maintenance than be stuck in a car for hours because of a problem. Perhaps inquire about how many days they will have it closed and let that inform your decision to move. It could have to do with the GF villas construction, I think they had monorail closures early on with that project.
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Old 10-05-2013, 11:25 AM   #9
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Quote:
Originally Posted by wendybeth75 View Post
Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
Or take the 5 minute walk to the TTC and take the express monorail or the ferry. It's only the resort monorail that's being worked on. There are so many transportation options that many people are like us and rarely take the resort monorail. Personally haven't been on it for years, much prefer the resort launch. And it's only 11-6 not all day.

Let me get this straight, you are willing to go to POR where the only option is the bus rather than ride the bus at the Poly or walk 5 minutes to get the monorail. Something doesn't add up to me.
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Old 10-05-2013, 11:26 AM   #10
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How many days is it closed?

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Old 10-05-2013, 11:31 AM   #11
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I would take the resort launch or walk to the TTC and ride the ferry. I can't stand the monorail but love the boats.
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Old 10-05-2013, 11:44 AM   #12
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You didn;t pay all that money to ride the bus...but you're going to move to POR which ONLY has bus service?

Who is riding the monorail from 11-6? That's when most folks are IN a park. Besides, taking the launch boat from the POly is relaxing, beautiful and pretty fast. As is the FIVE minute walk to the TTC to grab the express monorail (if it's running).

Something ain't quite right about all this...
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Old 10-05-2013, 12:00 PM   #13
ArwenMarie
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I think she doesn't want to pay the Poly's prices if she doesn't have the monorail. I don't see what the big deal here is. The price of the monorail is rolled into the resort price.

I think that if Disney proactively did something in exchange for inconveniences like this, maybe people wouldn't get annoyed at stuff like this. But they usually don't. And it doesn't take much...."Hey, the monorail is going to be down for these hours this week, here is a $20 gift card on us," etc. Sometimes good customer service is about making a goodwill gesture.
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Old 10-05-2013, 12:09 PM   #14
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Quote:
Originally Posted by wendybeth75 View Post
Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
Now this is funny.
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Old 10-05-2013, 12:32 PM   #15
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I am sorry OP. I just heard that this will be in effect for approximately 2 weeks. I too would be very upset!
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