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Old 10-01-2013, 11:22 AM   #46
mikeeymike
Bringing Some Disney Magic to my Family!!
 
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Yes, that was my first time calling that number and voila, I got results too. Love the fact that the IT CM mentioned in her resolution email that I am to contact her directly for any future issues. Love the personal touch!!!
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2011 - Disneyland, family trip in December. DD#1 3 yrs, DD#2 1 yr, Park Vue Inn
2010 - Disneyland, family trip in August. DD#1 2 yrs DD#2 5 mths - stayed at Hojo Anaheim
2002 - Disneyland. Me + GF (now Wife) - stayed at the Westcoast Anaheim Hotel (now Sheraton Park Hotel)
1999 - Walt Disney World (April) with friends, stayed offsite
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Old 10-01-2013, 01:10 PM   #47
KyGirl
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Just wanted to add to this that I think maybe Disney figured out the problem. I just called two days ago and asked them to link our tickets. (We have the infamous UT plastic tickets.) I thought maybe they could link them correctly the first time instead of me screwing it up. They couldn't. I had the same problem as everybody else and had to get in line for the IT department to fix them. They actually told me to expect 5-7 business days for a result but it could be longer. Anyway, surprise! They're fixed today. We don't check in until December 1st so I can't say for sure that we'll be able to do FP+ but the tickets are showing in the correct spot under reservations. When testing opens for our dates I guess I'll know a little more.

Not to rub this in the face of everybody else waiting for good news but to me it means that they've probably figured this out and are correcting the issue up front or at least more quickly. Pixie dust to everybody else! I feel like we definitely got a little sent our way!
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Old 10-01-2013, 03:37 PM   #48
TammyC
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Quote:
Originally Posted by vtwep View Post
Thanks! I had convinced myself to remain patient. I was anxious of course, but had accepted the fact that it could take a while. Today was a pleasant surprise!

I called three times in total. The initial reporting and then twice after. The last time I called, I called this number (below). I honestly have no idea if it gets you to anyone different or not. The CM on each call was friendly and wanted to help. But the third one seemed to be more on top of this issue (more familiar with it?) and sounded very confident as she reviewed the notes/case and told me it was escalated. That may have nothing to do with it, but my final call was to:

MM+ Test Team: 407-939-7849

4 days later, I saw the correction. And I've tested FP+ and all seems to be working.


Good luck!
Thank you SO much for posting this number. I called a different one a few times over the last 28 days while waiting to be linked. I called this one today and problem fixed 30 minutes later! SOOOOO excited. Thanks again.

Tammy
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Old 10-01-2013, 04:03 PM   #49
houseofmouse5
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Well, I am so excited to report that our MDE issue has been resolved and I worked all day on our FP+ options. That was a lot of fun but a little time consuming. I hope everyone else gets their issues resolved

BTW our trip is 11/11
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Old 10-01-2013, 04:19 PM   #50
photofreak
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Quote:
Originally Posted by mikeeymike View Post
My first call was on September 8th. Three calls and an email after. Today, I called 407-939-7849 and magically within the hour, they fixed my UT ticket linking issue. On the phone, the CM said the fix will be done based on arrival date but she also said that because she spoke to the higher department, that my ticket would get their attention. And it did!!!
This number is awesome... Called today and they fixed in under 15 minutes. Whooooooohoooooooo! Off to pick my fast passes!
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Me my hubby and 2 DD's (DD22 & DD13 )
1973 my 1st Trip @ Fort Wilderness as a baby 1974-1987 Fort Wilderness
Jan/Feb 2009 my family's 1st trip Fort Wilderness Wagon Wheel Way 1900 loop
Jan/Feb 2010 Fort Wilderness Big Bear Path 1400 loop
Oct/Nov 2011 Fort Wilderness Palmetto Path 200 loop (took our besties for their 1st trip )
Oct/Nov 2012 Fort Wilderness Buffalo Bend 500 loop

Looking forward to 2013 Halloween at the Fort!!!
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Old 10-01-2013, 05:23 PM   #51
vtwep
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Quote:
Originally Posted by TammyC View Post
Thank you SO much for posting this number. I called a different one a few times over the last 28 days while waiting to be linked. I called this one today and problem fixed 30 minutes later! SOOOOO excited. Thanks again.

Tammy
Fantastic! Glad the post was helpful. From the other replies, it seems that there is more and more success coming from this number. I hope everyone continues to have the same luck!
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Old 10-01-2013, 07:58 PM   #52
minie_meese
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My son's ticket problem was corrected this afternoon and his FP+ selections are now associated with his ticket. UPS attempted to deliver one magic band that needed re-ordering but nobody was home. We will get that tomorrow.

That just leaves my daughter's ticket (which came from Disney) and is not going to get resolved till we get there because of a problem with the number on it and the arrival of 2 more replacement magic bands. The CM who I've worked with was terrific. She has FP+ for my daughter all set up. Once we get the ticket problem resolved they will be able to transfer them over to her ticket. All is good. Looking forward to next Wednesday when we arrive at AKL.
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Old 10-02-2013, 08:37 AM   #53
Hisgirl
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Well....I just hung up from calling that number.

I explained the situation, we have magic bands but the system isn't linking out UT tickets to allow us to make FP selections.

This is what she said:

"well, that's because you have UT tickets. On the day you arrive, go up to the concierge and they will put in the choices for you.That is what you will have to do."

Sooo.....not exactly what I was wanting to hear. Sure, I can do that, but what are the chances my early morning choices will be available. With elderly parents along, we won't be in the parks after lunch. Darnit...
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Old 10-02-2013, 08:48 AM   #54
photofreak
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Quote:
Originally Posted by Hisgirl View Post
Well....I just hung up from calling that number.

I explained the situation, we have magic bands but the system isn't linking out UT tickets to allow us to make FP selections.

This is what she said:

"well, that's because you have UT tickets. On the day you arrive, go up to the concierge and they will put in the choices for you.That is what you will have to do."

Sooo.....not exactly what I was wanting to hear. Sure, I can do that, but what are the chances my early morning choices will be available. With elderly parents along, we won't be in the parks after lunch. Darnit...
Call back and don't mention they are UT tickets.... Just say you see your tickets but they aren't linking thru and you can't make fast pass selections. I was transferred to someone else and that girl knew how to fix it... Try again. It can't hurt. Good luck.
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Me my hubby and 2 DD's (DD22 & DD13 )
1973 my 1st Trip @ Fort Wilderness as a baby 1974-1987 Fort Wilderness
Jan/Feb 2009 my family's 1st trip Fort Wilderness Wagon Wheel Way 1900 loop
Jan/Feb 2010 Fort Wilderness Big Bear Path 1400 loop
Oct/Nov 2011 Fort Wilderness Palmetto Path 200 loop (took our besties for their 1st trip )
Oct/Nov 2012 Fort Wilderness Buffalo Bend 500 loop

Looking forward to 2013 Halloween at the Fort!!!
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Old 10-02-2013, 09:55 AM   #55
LisaCM614
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Quote:
Originally Posted by Hisgirl View Post
Well....I just hung up from calling that number.

I explained the situation, we have magic bands but the system isn't linking out UT tickets to allow us to make FP selections.

This is what she said:

"well, that's because you have UT tickets. On the day you arrive, go up to the concierge and they will put in the choices for you.That is what you will have to do."

Sooo.....not exactly what I was wanting to hear. Sure, I can do that, but what are the chances my early morning choices will be available. With elderly parents along, we won't be in the parks after lunch. Darnit...
The general rule with Disney - if you don't like the answer one CM gives you, hang up and call back!

My problem is now fixed. We arrive 10/10. I called the number posted above yesterday afternoon after 3 calls to other numbers. I freaked out yesterday afternoon because I received a second set of magic bands and another email saying yet a third set was getting mailed to me.

They were able to link my tickets and fix other problems I didn't know I had! One of which was causing the repeated loop of sending me Magic Bands!

Now to finish my FP+ picks and get packing!
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Old 10-02-2013, 12:10 PM   #56
mousehunter3
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We arrive on 10/25. I called on 09/24 because it said my tickets were already linked, but when I went to customize my magic bands, it said I had to link my tickets. ? They fixed it while I was on the phone with them that day and I ordered them. I received them via FedEx on 09/25! WOW!
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Old 10-02-2013, 04:15 PM   #57
Hisgirl
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On the phone right now.

I have a good feeling about this.

He's put me on hold after organizing everybody's tickets and gone off to talk to the specialist team.

Please Lord! Let this be fixed!
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Old 10-02-2013, 04:35 PM   #58
Hisgirl
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Well........I just have one thing to say...




It is finished!! All done! Woo Hoooo!!!

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Old 10-02-2013, 04:40 PM   #59
photofreak
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Quote:
Originally Posted by Hisgirl View Post
Well........I just have one thing to say...



It is finished!! All done! Woo Hoooo!!!

Whooohooooooo! Yay!
__________________
Me my hubby and 2 DD's (DD22 & DD13 )
1973 my 1st Trip @ Fort Wilderness as a baby 1974-1987 Fort Wilderness
Jan/Feb 2009 my family's 1st trip Fort Wilderness Wagon Wheel Way 1900 loop
Jan/Feb 2010 Fort Wilderness Big Bear Path 1400 loop
Oct/Nov 2011 Fort Wilderness Palmetto Path 200 loop (took our besties for their 1st trip )
Oct/Nov 2012 Fort Wilderness Buffalo Bend 500 loop

Looking forward to 2013 Halloween at the Fort!!!
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Old 10-02-2013, 09:02 PM   #60
BarbieSmith
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I called 3 separate times over the last 3 days and each time my issue was taken care of right away. Twice I had to hang up and they called me back an hour or more later to tell me it was taken care of.

Each time was a different CM. They were courteous and competent, and knew who to go to each time to get the job done.

HTH!
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