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Old 09-21-2013, 07:41 AM   #1
DisneyDonna62
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Magical express, southwest air problems

Hi,

Has any one experienced this? Staying at old key west, I arrived early as suggested by the bell hop at 5:45 am to check my bags on to Southwest Airlines. My magical express was scheduled for 6:20 am. When I arrived at the bell desk, the worker there would not check my bags. I booked on southwest and was flying on a southwest flight. The problem? I had been booked on an Air Tran flight on the way TO disney world.

I Had to schlep my own bags to the airport, horrors

All because I had flown one leg of my trip on Air Tran? Really? I could have slept an extra hour, too! Why did the bell desk not warn me of this situation?

Anyhow, beware if u fly Southwest and use magical express! You may end up carrying all your luggage to the check in gate, wait in long lines, etc.....
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Old 09-21-2013, 07:58 AM   #2
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Moved from DVC Boards - perhaps the Transportation Board posters can explain.
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Old 09-21-2013, 08:03 AM   #3
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Quote:
Originally Posted by DisneyDonna62 View Post
Hi,

Has any one experienced this? Staying at old key west, I arrived early as suggested by the bell hop at 5:45 am to check my bags on to Southwest Airlines. My magical express was scheduled for 6:20 am. When I arrived at the bell desk, the worker there would not check my bags. I booked on southwest and was flying on a southwest flight. The problem? I had been booked on an Air Tran flight on the way TO disney world.

I Had to schlep my own bags to the airport, horrors

All because I had flown one leg of my trip on Air Tran? Really? I could have slept an extra hour, too! Why did the bell desk not warn me of this situation?

Anyhow, beware if u fly Southwest and use magical express! You may end up carrying all your luggage to the check in gate, wait in long lines, etc.....
Sorry this happened to you. Must have been a pain but I wanted to thank you for the heads up. We fly SWA all the time and have thought about booking Air Tran one way or the other. This changes my mind!
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Old 09-21-2013, 08:16 AM   #4
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According to http://www.wdwinfo.com/transportatio...l-express.htm:

While the inbound domestic airlines are not restricted, outbound pre domestic flight check in at the resort is limited to guests flying on:

AirTran Airways
Alaska Airline
American
Delta
Continental
Jet Blue
Northwest
Southwest (limited resorts)
United
US Airways

So maybe Southwest does not participate for outbound flights at OKW???
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Old 09-21-2013, 08:46 AM   #5
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I just checked the RAC information page.

It no longer says limited resorts for Southwest, but it does say this:

Quote:
Unfortunately, some Guests may be selected to check in at the airport and may not be able to use the Resort Airline Check-In service.
I think it is very strange though. I would think that you were booked on 2 one way tickets. One way from your home airport to MCO on Airtran. One way from MCO to your home airport via Southwest. I book 2 one ways on a regular basis on JetBlue. So bizarre that it makes a difference.
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Old 09-21-2013, 08:48 AM   #6
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Quote:
Originally Posted by quirty30 View Post
According to http://www.wdwinfo.com/transportatio...l-express.htm:

While the inbound domestic airlines are not restricted, outbound pre domestic flight check in at the resort is limited to guests flying on:

AirTran Airways
Alaska Airline
American
Delta
Continental
Jet Blue
Northwest
Southwest (limited resorts)
United
US Airways

So maybe Southwest does not participate for outbound flights at OKW???
This is an outdated list. SWA has participated in Resort Airline Checkin at all WDW resorts for a few years now.

From a technical perspective, the problem here appears to have been with RAC; not with Magical Express. The two are separate services.

There are a few things that could have prevented RAC from checking your bags, including you having been selected for a random security check or some unexplained system glitch. And there have been any number of glitches and issues with the current SWA/AirTran cross-booking system. While I haven't heard of this particular issue before, it's certainly possible that it may be the case. Still, I have to think we would have heard about it before if it was a common issue in SWA/AirTran cross-bookings. It's also possible that the RAC staff didn't know what the problem really was and made something. That does happen. I'll be interested to see if we get additional reports about this.
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Old 09-21-2013, 09:19 AM   #7
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I, for one, can't wait for the whole SW/AirTran thing to get smoothed out. This is all a huge pain for everyone!!!! I refuse to book with either one until they work out the kinks!!
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Old 09-21-2013, 10:54 AM   #8
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Originally Posted by DisneyDonna62 View Post
Anyhow, beware if u fly Southwest and use magical express! You may end up carrying all your luggage to the check in gate, wait in long lines, etc.....
If there's a long line at the counter, go outside and check curbside check, usually no line. You do have to tip but it's worth it.
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Old 09-21-2013, 01:00 PM   #9
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Ok....as someone who has experienced this... Here is my recommendation.

First, the reason is air trans system is so OLD that southwest and air trans booking,while the same airline, is run through different systems. When you fly AirTran but book through southwest round trip, you get southwest info, but disney computers need the AirTran info. But the catch is only with round trip bookings.

I book my flights separately.....as in 2 one way flights. Rarely will I ever book a round trip anymore. You don't save anything that way (as 10 years or more ANY one way trip cost a lot more) as southwest started the one way leg booking years ago. Whether you book round trip or 2 one way fares, you still pay the same amount. So book the segments separately....especially if your return flight is AirTran. You will have 2 different check in confirmation numbers.....and southwest will always seat you together of you are on an AirTran flight.....as you can't select your AirTran seats that way.

We booked AirTran inbound to Orlando through orbits because it was showing $40 less than the southwest site. Even with bag fees this was still cheaper as you only pay bag fees when booking outside southwest (although they didn't charge us at the airport). Our return flight we booked through southwest and it was operated by AirTran. At first the lady at SSR taking my luggage said it couldn't be done and explained the round trip booking yada yada. I told her they booked 1 way flights. We used the AirTran flight number and it worked. My i laws (who took the same flights as I booked them) were told the same as me, and never got their bags checked. Had to put the,with bell services and get them back before ME bus arrived.

Book 1 way segments, and explain you are on 1 way flight when checking your bags at the disney counter.
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Old 09-21-2013, 01:23 PM   #10
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So if we book a round trip southwest flight that is not operated by AirTran we should be able to do resort airline checkin? (On the southwest site it says if it is operated by AirTran with the flight numbers I think) Or should we book two one ways with southwest?? We are planning a March trip and about to book our air tickets with southwest and really don't want to have to worry about this.
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Old 09-21-2013, 01:30 PM   #11
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I have never had any problems with one-way or RT trips with SW and RAC, and I have stayed at BLT, AKL, BCV, BWV, WLV, but have not used the service at OKW.

However, flying Delta one year, we were not allowed RAC and told that we had been selected for bag screening by airline security.....all of us. We had 7 bags that year and had to transport them ourselves on ME.
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Old 09-21-2013, 02:15 PM   #12
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Thank you so much. That makes me feel better. ... You sound like you have my luck being selected for a screening with so many bags!
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Old 09-21-2013, 08:03 PM   #13
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Quote:
Originally Posted by tlh View Post
So if we book a round trip southwest flight that is not operated by AirTran we should be able to do resort airline checkin? (On the southwest site it says if it is operated by AirTran with the flight numbers I think) Or should we book two one ways with southwest?? We are planning a March trip and about to book our air tickets with southwest and really don't want to have to worry about this.
The problem is only with air tran flights that are part of round trip booking through southwest. If you book a 1 way flight home through southwest it will be fine. All southwest flights are fine....it's only the flights operated by AirTran booked as part of a round trip itinerary through southwest. Once the merger of the systems is complete it won't be an issue, but until they update airtrans computer system with southwests, or completely eliminate AirTran then this will continue. So my advice is....book each flight as one way flights separately.
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Old 09-21-2013, 08:06 PM   #14
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Quote:
Originally Posted by VLee View Post
I have never had any problems with one-way or RT trips with SW and RAC, and I have stayed at BLT, AKL, BCV, BWV, WLV, but have not used the service at OKW.

However, flying Delta one year, we were not allowed RAC and told that we had been selected for bag screening by airline security.....all of us. We had 7 bags that year and had to transport them ourselves on ME.
It's only been a recent problem because of the merger between southwest and AirTran. And it only exists on AirTran operated flights that were booked through southwest as part of a round trip booking.
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Old 09-21-2013, 08:09 PM   #15
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Quote:
Originally Posted by DisneyDonna62 View Post
Hi, Has any one experienced this? Staying at old key west, I arrived early as suggested by the bell hop at 5:45 am to check my bags on to Southwest Airlines. My magical express was scheduled for 6:20 am. When I arrived at the bell desk, the worker there would not check my bags. I booked on southwest and was flying on a southwest flight. The problem? I had been booked on an Air Tran flight on the way TO disney world. I Had to schlep my own bags to the airport, horrors All because I had flown one leg of my trip on Air Tran? Really? I could have slept an extra hour, too! Why did the bell desk not warn me of this situation? Anyhow, beware if u fly Southwest and use magical express! You may end up carrying all your luggage to the check in gate, wait in long lines, etc.....
this happened to us at OKW in August was told it was because we didn't have a boarding pass with a seat assignment attached to it.
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