Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Theme Parks Attractions and Strategies
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread
Old 09-14-2013, 07:46 AM   #706
houseofmouse5
Mouseketeer
 
Join Date: Oct 2009
Posts: 127

Yes, our resort reservation does show up in the My Reservations section, so that is good
When I spoke to the CM she did mention the email/accounts problem. She said between me and the kids we had about 12 accounts. I guess Disney merged all the businesses into 1 for account purposes (not sure why they did that it doesn't sound like a good idea to me). That is Disney, ESPN accounts, all the kids play sites etc.... my kids had accounts at the pirates site, the princess site it goes on and on... so she needed to get me down to 1 which we did ( I think )

So you don't feel that the UT tickets should be a problem? The CM did say that they are an official ticket seller so they really do recognize them so the problem should be resolved right? I am confident my tickets will be valid (we have been buying from UT for our last 4 trips ) what I am worried about is not being able to make any FP+ choices before we get there. I would be so sad I know there are much bigger problems in the world so maybe I need to put this in perspective.
houseofmouse5 is offline   Reply With Quote
Old 09-14-2013, 09:16 AM   #707
mikeeymike
Bringing Some Disney Magic to my Family!!
 
mikeeymike's Avatar
 
Join Date: Apr 2010
Location: British Columbia, Canada
Posts: 136

Quote:
Originally Posted by houseofmouse5 View Post
Thank you for your words of encouragement BwoZoo22 and mikeeymike, I appreciate it.
I just want to clarify my issue in case anyone else had the same with their UT tickets and has some resolution.
As soon as I got my tickets I went to MDE to add them to our reservation. This is where I am hoping I didn't mess up. The area on MDE that I added the ticket numbers was the section "Manage Magic Bands". Then I noticed the other option which is "Link Existing Reservation and Tickets" so once in that area you have 3 options, link resort, dining, tickets.
When I go to tickets I add the numbers from the ticket (the very same numbers that I added in Manage Magic Bands and are in the system on that page) and the reply I get is that the tickets are already linked to another account. Yes, they are linked to my account under Manage Magic Bands!!!! To make things even more complicated when I add our reservation number in the "Link Existing Reservation" section it gives me this message, This reservation is already linked to.... and it's me? So on the main MDE page I have all my confirmation numbers, the resort, ADRs but when I try to link them it is like the link page is for a different account.
When I spoke to the CM (the number I called was 407/939-4357) she thought she had fixed my linking resort problem but the ticket problem would need to be passed on to the ticket problem team. However, my resort problem has not been resolved and I will need to call back about that
Is this scenario similar to anyone else's? Did you have your situation resolved?
Your description is what I am currently experiencing. However, I think you linked it the way it was supposed to link as there's only one way to link tickets on MDE and that is to manually input (or scan the ticket using your smartphone) them to MDE. What happened after is not something that you or I did or didn't do. One CM described it as a system glitch that eventhough the tickets were linked to MDE (under MagicBands and Cards) and then assigned to a user successfully, they somehow are not getting linked to your existing resort hotel reservations on MDE.

So we physically are able to late these tickets under "Manage MagicBands and Cards" but they don't appear under "My Reservations" and its subsequent heading "Tickets and Passes".

As of right now, because of my Nov 4th arrival date, it is not creating any issues. But if and when MyMagic+ is extended to me, from what I understand to be correct, I won't be able to pick my FP+'s.

I called IT. The first agent said, it will get fixed within the hour. No fix, so I called back and the other agent said within 48 hours. No fix, so I called back again, and third agent said within a week. I followed up the issue with a written request by email for an update on my fix.

None of the three CM's I spoke to blamed UT as the problem so I don't think the issue revolves strictly around UT tickets. I have read similar issues with people that have purchased their tickets directly from Disney.
__________________


Next Disney Family Adventure: Nov 4-13, 2013 - DD#1 5 yrs DD#2 3 yrs - Pop Century Resort

2011 - Disneyland, family trip in December. DD#1 3 yrs, DD#2 1 yr, Park Vue Inn
2010 - Disneyland, family trip in August. DD#1 2 yrs DD#2 5 mths - stayed at Hojo Anaheim
2002 - Disneyland. Me + GF (now Wife) - stayed at the Westcoast Anaheim Hotel (now Sheraton Park Hotel)
1999 - Walt Disney World (April) with friends, stayed offsite

Last edited by mikeeymike; 09-14-2013 at 09:19 AM. Reason: added UT connection
mikeeymike is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 09-14-2013, 03:08 PM   #708
DptyDogg
Mouseketeer
 
DptyDogg's Avatar
 
Join Date: Jun 2005
Location: living in the land of Hops and Barley
Posts: 117

Have been trying to access FP+ screen sporadically throughout the day, no luck yet. I'm thinking that we'll get some FP+ love here at some point.
__________________
Food and Wine!!!!! 10/14



DptyDogg is offline   Reply With Quote
Old 09-14-2013, 03:19 PM   #709
5DisneyNuts
Head might be in NY, but my heart is in WDW
 
5DisneyNuts's Avatar
 
Join Date: Nov 2004
Location: New York
Posts: 737

On the October thread there are reports of people being able to link their tickets when they scan them using their smart phone and mobile ap.

Hope that helps.
__________________
Me, DH, & My Three Boys
5DisneyNuts is offline   Reply With Quote
Old 09-14-2013, 04:35 PM   #710
DptyDogg
Mouseketeer
 
DptyDogg's Avatar
 
Join Date: Jun 2005
Location: living in the land of Hops and Barley
Posts: 117

Quote:
Originally Posted by 5DisneyNuts View Post
On the October thread there are reports of people being able to link their tickets when they scan them using their smart phone and mobile ap.

Hope that helps.
Yep, I wasn't able to link tickets until I used the bar code reader on the mobile app. Worked like a champ!
__________________
Food and Wine!!!!! 10/14



DptyDogg is offline   Reply With Quote
Old 09-14-2013, 04:59 PM   #711
houseofmouse5
Mouseketeer
 
Join Date: Oct 2009
Posts: 127

Thanks for the suggestion but I get the same answer on my phone, that the tickets are linked to another account. Oh well, here's hoping the ticket specialists can/will figure all this out. Looking for some Disney magic
houseofmouse5 is offline   Reply With Quote
Old 09-14-2013, 07:13 PM   #712
TooBoyz4us
Run! The Tag Fairies are everywhere!
Please stop licking your monitor. It's hard to clean the smudges off, and electrocution sounds painful.
 
TooBoyz4us's Avatar
 
Join Date: Aug 2002
Location: N.W. Georgia
Posts: 2,060

Is anyone having trouble with online check-in today?

I went in this morning to modify my check-in with hopes that MB customization would suddenly appear.
It let me get so far and then I got an error screen telling me my request cannot be completed right now-please try again later.

I tried again just now and saw the same error.

Agh! I broke it!
__________________

9/1997 @ CBR...10/2002 @ CSR ...9/2004@WL...9/2009@ CSR......
11/2013 @ POR
TooBoyz4us is offline   Reply With Quote
Old 09-14-2013, 07:30 PM   #713
4luv2cdisney
DIS Veteran
 
Join Date: Mar 2008
Posts: 657

70 days out......

I messaged Disney several days ago because there is no ticket showing up (purchased as part of our package) for one of my daughters on MDE. The other 3 tickets are there and my reservation looks accurate (has all 4 of us). I have gotten no reply.

1) Anyone else with this type of ticket problem?

2) Should I call or wait?

I am concerned that the FP+ thing will become available and I won't be able to get any passes for DD.....
__________________
Me DH DD 16 DD 12
Summer 1992 - Offsite - "We're Engaged" trip ~ 2/2001 - Offsite - DD's first trip (planned in 24 hrs!) ~ 2/2005 - POP - other DD's first trip
2/2007 - POP - Grand Gathering ~ 4/2008 - POR - "Can't wait 'til Nov" trip ~ 11/2008 - ASMu - Thanksgiving Grand Gathering
11/2009 - CBR - back again for Thanksgiving! ~ 3/2011 - POP - Spring Break ~ 11/2013 - POR - Thanksgiving - Who's coming with us?!
4luv2cdisney is offline   Reply With Quote
Old 09-14-2013, 08:04 PM   #714
jenndot
Earning My Ears
 
Join Date: Sep 2012
Posts: 51

4luv2cdisney - I've been kind of concerned about that myself. I have 4 adult multi day tickets as a part of my package but the main Reservations screen only shows my ticket. I'm not sure whether or not to be concerned or to call and have them fix it so that all 4 of our tickets will show up or if that is how it is supposed to be?

When I go into my reservations, on the right hand side even when it is on the tab "My Family" - it only shows my tickets. When I drop down on the menu to select one of the other 3 members of my parties names, it does show their ticket with their name on their page.... but only shows my personal ticket when I'm on "My Family"

It's a surprise trip so they have no idea we are going and I manage/control all 3 of their accounts - - but I just want to make sure that if FP+ pops open here soon (fingers crossed) that I will be able to make FP+ ressies for everyone.
__________________


PTR: Nov 2013 - Birthday SURPRISE Adult trip with First Timers! Eating Around the World!


Disneyland Off-Site - Contemporary - All Star Sports - Grand Floridian - WDW Off-Site Several Times (World Center Marriott)

Last Trip - WDW Feb. 2008 at All Star Sports
jenndot is offline   Reply With Quote
Old 09-14-2013, 08:12 PM   #715
kayemgi
DIS Veteran
 
kayemgi's Avatar
 
Join Date: Mar 2011
Location: Philadelphia
Posts: 533

Finally popping in on this massive thread now that so many resorts, including ASMu, where we will be, have been added. We check in on November 1, so I'm guessing we should be among the first to know if November is going to be getting MBs. 48 days out for us and nothing so far...

I skimmed through but didn't read every single post here. Has anyone checking in in November received MBs yet?
kayemgi is offline   Reply With Quote
Old 09-14-2013, 08:19 PM   #716
babydoll65
please stand clear of the doors, por favor mantengase alejado de las puertas
 
babydoll65's Avatar
 
Join Date: Aug 2011
Location: Rhode Island
Posts: 1,289

Quote:
Originally Posted by TooBoyz4us View Post
Is anyone having trouble with online check-in today?

I went in this morning to modify my check-in with hopes that MB customization would suddenly appear.
It let me get so far and then I got an error screen telling me my request cannot be completed right now-please try again later.

I tried again just now and saw the same error.

Agh! I broke it!

I'm having the same problem too. Don't worry, you didn't break it. It's disneys top notch technical staff
__________________

77,79,88 OS-89,92 FW-96 ASMo-05,07,09,11 POP-13 POFQ/POR-2015 POP

Dad-Mom-Son
babydoll65 is offline   Reply With Quote
Old 09-14-2013, 08:47 PM   #717
My2CrazyGirls
DIS Veteran
 
My2CrazyGirls's Avatar
 
Join Date: Sep 2010
Posts: 1,500

Quote:
Originally Posted by jenndot View Post
4luv2cdisney - I've been kind of concerned about that myself. I have 4 adult multi day tickets as a part of my package but the main Reservations screen only shows my ticket. I'm not sure whether or not to be concerned or to call and have them fix it so that all 4 of our tickets will show up or if that is how it is supposed to be?

When I go into my reservations, on the right hand side even when it is on the tab "My Family" - it only shows my tickets. When I drop down on the menu to select one of the other 3 members of my parties names, it does show their ticket with their name on their page.... but only shows my personal ticket when I'm on "My Family"

It's a surprise trip so they have no idea we are going and I manage/control all 3 of their accounts - - but I just want to make sure that if FP+ pops open here soon (fingers crossed) that I will be able to make FP+ ressies for everyone.
hmmm, so when you click a family members name, and then you look down where it says ticket it doesn't show the ticket on the left and their name on the right? What does it show? Nothing?
My2CrazyGirls is online now   Reply With Quote
Old 09-14-2013, 09:24 PM   #718
4luv2cdisney
DIS Veteran
 
Join Date: Mar 2008
Posts: 657

Quote:
Originally Posted by jenndot View Post
4luv2cdisney - I've been kind of concerned about that myself. I have 4 adult multi day tickets as a part of my package but the main Reservations screen only shows my ticket. I'm not sure whether or not to be concerned or to call and have them fix it so that all 4 of our tickets will show up or if that is how it is supposed to be?

When I go into my reservations, on the right hand side even when it is on the tab "My Family" - it only shows my tickets. When I drop down on the menu to select one of the other 3 members of my parties names, it does show their ticket with their name on their page.... but only shows my personal ticket when I'm on "My Family"

It's a surprise trip so they have no idea we are going and I manage/control all 3 of their accounts - - but I just want to make sure that if FP+ pops open here soon (fingers crossed) that I will be able to make FP+ ressies for everyone.
For me, from the main "My Reservations" page it shows under "Tickets and Passes" 3 multiday base tickets and off to the right of the page it says "assigned to (DH)" next to one ticket, "assigned to (me)" next to one ticket, "assigned to (DD15)" next to the 3rd ticket. There is no 4th ticket. When I use the drop down menu on the side (showing "My Family" initially) and then family members names pop up, if I select DD11, there is no ticket assigned. If I select any of the rest of us, it shows our ticket. Ugh.
__________________
Me DH DD 16 DD 12
Summer 1992 - Offsite - "We're Engaged" trip ~ 2/2001 - Offsite - DD's first trip (planned in 24 hrs!) ~ 2/2005 - POP - other DD's first trip
2/2007 - POP - Grand Gathering ~ 4/2008 - POR - "Can't wait 'til Nov" trip ~ 11/2008 - ASMu - Thanksgiving Grand Gathering
11/2009 - CBR - back again for Thanksgiving! ~ 3/2011 - POP - Spring Break ~ 11/2013 - POR - Thanksgiving - Who's coming with us?!
4luv2cdisney is offline   Reply With Quote
Old 09-15-2013, 11:19 AM   #719
DptyDogg
Mouseketeer
 
DptyDogg's Avatar
 
Join Date: Jun 2005
Location: living in the land of Hops and Barley
Posts: 117

Quote:
Originally Posted by houseofmouse5 View Post
Thanks for the suggestion but I get the same answer on my phone, that the tickets are linked to another account. Oh well, here's hoping the ticket specialists can/will figure all this out. Looking for some Disney magic
That stinks. Our aunt couldn't even create an MDE account at all without contacting IT due to her e-mail address. Apparently there was an issue with some AOL accounts. IT was responsive and contacted her when they said they would and got the issue resolved.

I know it's frustrating when things don't work the right way but I think they'll get your situation sorted out. I'll shoot some magic your way
__________________
Food and Wine!!!!! 10/14



DptyDogg is offline   Reply With Quote
Old 09-15-2013, 11:23 AM   #720
DptyDogg
Mouseketeer
 
DptyDogg's Avatar
 
Join Date: Jun 2005
Location: living in the land of Hops and Barley
Posts: 117

Quote:
Originally Posted by kayemgi View Post
Finally popping in on this massive thread now that so many resorts, including ASMu, where we will be, have been added. We check in on November 1, so I'm guessing we should be among the first to know if November is going to be getting MBs. 48 days out for us and nothing so far...

I skimmed through but didn't read every single post here. Has anyone checking in in November received MBs yet?
Nope, not yet. We're all watching and waiting.
__________________
Food and Wine!!!!! 10/14



DptyDogg is offline   Reply With Quote
Reply



Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 06:30 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: