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Old 09-13-2013, 07:45 PM   #691
mikeeymike
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Quote:
Originally Posted by shellypaige View Post

We just received our tickets from UT today and I was able to link them with no problem.
Linking our UT tickets wasn't the problem. MDE not linking it to our resort reservations because of a system glitch is our problem.
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Old 09-13-2013, 07:47 PM   #692
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Just linked my older paper UT tickets without a problem.
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Old 09-13-2013, 07:56 PM   #693
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I purchased my tickets from expedia and have a voucher has anyone had any luck linking vouchers. Is it worth a try to call Disney and ask if they can
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Old 09-13-2013, 08:13 PM   #694
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Originally Posted by mikeeymike View Post
Some people that bought tickets directly from Disney are seeing the same glitch so don't bee too hard on yourself. Things will work out.

I'm in the same boat and still waiting for the fix. I will call back after a week and I suggest you do the same.
I am having the same problem with my tickets that are on KTTW cards from our February trip. I too was passed on to the specialist team and told it would be about a week but she assured me it could be fixed manually by them. They are going by check in date for priority apparently.
I am not too worried yet.
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Old 09-13-2013, 08:15 PM   #695
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Originally Posted by pigletto View Post

I am having the same problem with my tickets that are on KTTW cards from our February trip. I too was passed on to the specialist team and told it would be about a week but she assured me it could be fixed manually by them. They are going by check in date for priority apparently.
I am not too worried yet.
Yes - mine was escalated to the system dept or something like that. I'm hopeful that they will fix in a week and if not, I will call back .
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2010 - Disneyland, family trip in August. DD#1 2 yrs DD#2 5 mths - stayed at Hojo Anaheim
2002 - Disneyland. Me + GF (now Wife) - stayed at the Westcoast Anaheim Hotel (now Sheraton Park Hotel)
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Old 09-13-2013, 09:22 PM   #696
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Just wondering what # you all are calling to reach IT since the CM yesterday was of no help and today the lines were busy when I tried so will call again tomorrow.

I called 407-939-4357
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Old 09-13-2013, 09:28 PM   #697
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Originally Posted by partyof2 View Post
We arrive at POR on November 4th.

I booked at over 500 days out. I had to wait 6+ months for our flights to be released. Wait for MVMCP dates and tickets to be released. Wait over a year for our 180+10 window to open. Wait for Dessert Party dates to go on sale. Now I'm waiting to see if we'll be able to use FP+.

I'm so tired of being patient!
Omg! Thats serious patience! It will be rewarded!
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Old 09-13-2013, 09:59 PM   #698
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BTW , some aspects of the Magic Bands creep me out at bit....

Anyone else???? I sorta feel like those contestants in "The Running Man" or "The Hunger Games" . Disney might electrocute me or blow off my hand !!!!

LOL!

Seriously though, anyone wonder what the trade off is? What info might be collected from the bands?
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Old 09-13-2013, 10:04 PM   #699
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Quote:
Originally Posted by sjs314 View Post
Just wondering what # you all are calling to reach IT since the CM yesterday was of no help and today the lines were busy when I tried so will call again tomorrow.

I called 407-939-4357
I've been calling 407-939-3471 and then pressing 2 for technical issues.
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Next Disney Family Adventure: Nov 4-13, 2013 - DD#1 5 yrs DD#2 3 yrs - Pop Century Resort

2011 - Disneyland, family trip in December. DD#1 3 yrs, DD#2 1 yr, Park Vue Inn
2010 - Disneyland, family trip in August. DD#1 2 yrs DD#2 5 mths - stayed at Hojo Anaheim
2002 - Disneyland. Me + GF (now Wife) - stayed at the Westcoast Anaheim Hotel (now Sheraton Park Hotel)
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Old 09-14-2013, 05:53 AM   #700
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Quote:
Originally Posted by mikeeymike View Post
I've been calling 407-939-3471 and then pressing 2 for technical issues.
Thanks gonna try that one this am maybe I will have better luck
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Old 09-14-2013, 06:22 AM   #701
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Update

So I am just beyond frustrated at this point

I called IT and explained about my linking issue and the CM asks if I bought my tickets from UT then proceeds to tell me this is why I can not link them as UT tickets will not link and if I get an "invite" to participate in FP+ I will need to go to guest services in the park to have them set up FP + for me.

Bite me Disney! In other words buy your tickets from Disney or else. In all the years I have been visiting WDW and DL I have never felt like I was being pushed aside before or treated like a second class guest but that is how I feel at this moment.

I am ready to cancel my entire trip!
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Old 09-14-2013, 06:42 AM   #702
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Originally Posted by sjs314 View Post
So I am just beyond frustrated at this point

I called IT and explained about my linking issue and the CM asks if I bought my tickets from UT then proceeds to tell me this is why I can not link them as UT tickets will not link and if I get an "invite" to participate in FP+ I will need to go to guest services in the park to have them set up FP + for me.

Bite me Disney! In other words buy your tickets from Disney or else. In all the years I have been visiting WDW and DL I have never felt like I was being pushed aside before or treated like a second class guest but that is how I feel at this moment.

I am ready to cancel my entire trip!
I was able to link my UT tickets to MDE easily. It might seem silly but try using an "O" instead of zero (or vice versa), or scanning them with your phone. I bought my tickets back in the Spring was was able to link them then. I hope it works out for you.
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Old 09-14-2013, 07:12 AM   #703
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Thank you for your words of encouragement BwoZoo22 and mikeeymike, I appreciate it.
I just want to clarify my issue in case anyone else had the same with their UT tickets and has some resolution.
As soon as I got my tickets I went to MDE to add them to our reservation. This is where I am hoping I didn't mess up. The area on MDE that I added the ticket numbers was the section "Manage Magic Bands". Then I noticed the other option which is "Link Existing Reservation and Tickets" so once in that area you have 3 options, link resort, dining, tickets.
When I go to tickets I add the numbers from the ticket (the very same numbers that I added in Manage Magic Bands and are in the system on that page) and the reply I get is that the tickets are already linked to another account. Yes, they are linked to my account under Manage Magic Bands!!!! To make things even more complicated when I add our reservation number in the "Link Existing Reservation" section it gives me this message, This reservation is already linked to.... and it's me? So on the main MDE page I have all my confirmation numbers, the resort, ADRs but when I try to link them it is like the link page is for a different account.
When I spoke to the CM (the number I called was 407/939-4357) she thought she had fixed my linking resort problem but the ticket problem would need to be passed on to the ticket problem team. However, my resort problem has not been resolved and I will need to call back about that
Is this scenario similar to anyone else's? Did you have your situation resolved?
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Old 09-14-2013, 07:26 AM   #704
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Originally Posted by houseofmouse5 View Post
Thank you for your words of encouragement BwoZoo22 and mikeeymike, I appreciate it.
I just want to clarify my issue in case anyone else had the same with their UT tickets and has some resolution.
As soon as I got my tickets I went to MDE to add them to our reservation. This is where I am hoping I didn't mess up. The area on MDE that I added the ticket numbers was the section "Manage Magic Bands". Then I noticed the other option which is "Link Existing Reservation and Tickets" so once in that area you have 3 options, link resort, dining, tickets.
When I go to tickets I add the numbers from the ticket (the very same numbers that I added in Manage Magic Bands and are in the system on that page) and the reply I get is that the tickets are already linked to another account. Yes, they are linked to my account under Manage Magic Bands!!!! To make things even more complicated when I add our reservation number in the "Link Existing Reservation" section it gives me this message, This reservation is already linked to.... and it's me? So on the main MDE page I have all my confirmation numbers, the resort, ADRs but when I try to link them it is like the link page is for a different account.
When I spoke to the CM (the number I called was 407/939-4357) she thought she had fixed my linking resort problem but the ticket problem would need to be passed on to the ticket problem team. However, my resort problem has not been resolved and I will need to call back about that
Is this scenario similar to anyone else's? Did you have your situation resolved?
When you log on to My Disney Expeirience and click on the section called My Reservations, does your resort show up under the section called Disney Resort Hotel Reservations? If so then your resort is already linked. Everything that shows up on the My Reservations page should be the things that are already successfully linked to your account.

The ticket thing sounds like something they'd have to fix to me.
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Old 09-14-2013, 07:31 AM   #705
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Quote:
Originally Posted by houseofmouse5 View Post
Thank you for your words of encouragement BwoZoo22 and mikeeymike, I appreciate it.
I just want to clarify my issue in case anyone else had the same with their UT tickets and has some resolution.
As soon as I got my tickets I went to MDE to add them to our reservation. This is where I am hoping I didn't mess up. The area on MDE that I added the ticket numbers was the section "Manage Magic Bands". Then I noticed the other option which is "Link Existing Reservation and Tickets" so once in that area you have 3 options, link resort, dining, tickets.
When I go to tickets I add the numbers from the ticket (the very same numbers that I added in Manage Magic Bands and are in the system on that page) and the reply I get is that the tickets are already linked to another account. Yes, they are linked to my account under Manage Magic Bands!!!! To make things even more complicated when I add our reservation number in the "Link Existing Reservation" section it gives me this message, This reservation is already linked to.... and it's me? So on the main MDE page I have all my confirmation numbers, the resort, ADRs but when I try to link them it is like the link page is for a different account.
When I spoke to the CM (the number I called was 407/939-4357) she thought she had fixed my linking resort problem but the ticket problem would need to be passed on to the ticket problem team. However, my resort problem has not been resolved and I will need to call back about that
Is this scenario similar to anyone else's? Did you have your situation resolved?
I had a similar problem and discovered, after three phone conversations with IT that there were multiple accounts linked to my email address. When I first started using Disney websites an email was not required, so I had just a member name. Then, a few years later when an email address was required, I added that thus creating account No. 2. How the third account was created I don't know, but they were all mine and two of them had a different password. It took IT and me three phone calls and almost two weeks to sort it all out, but we did! Keep calling; and be patient, it will be fixed.

And, by the way... UT tickets are not a problem. The CM was wrong. They are a "recognized Disney seller." At least for now, anyway!
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